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1.2 621 Reviews

Globe Telecom Complaints Summary

35 Resolved
586 Unresolved
Our verdict: If considering services from Globe Telecom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Globe Telecom reviews & complaints 621

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7:37 pm EST
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Globe Telecom the services and the customer service representatives/supervisors

I hope that you're in good shape when you received this email of mine. this is regarding our globe broadband amounting to 1299 per moth with account#: [protected] under my brother's (in law) name, ryan corres and the installation address would be block 10 lot 5 st. therese deca homes loma de gato marilao bulacan. during the first time that we ask for the internet bundle to be installed, there have been a problem with the installer and the 3rd party agent and you can actually see it on the account's notation last november 15, 2017. then last december 2017, our bill has been ph2456.99 with a dispute amounting to ph1096.00 (that was disputed to the account after the due date last january 5, 2017 by the help of your supervisor jaime co). then this day january 9, 2018, when we wake up around 3:30am since we're working home base (freelancer), we've known that our internet is not working and there's no dial tone on our phone. so I called 211 or your customer service hotline using my globe sim and was able to talk to michael yu (csr), according to him, there's no problem with the internet or phone in our area and I was able to check this with our neighbours, they don't have any problem with their account and it's only us who's experiencing it. this michael yu created request for technician#: [protected] (and you can see it on the account's notation too) and it will be for tomorrow, january 10, 2018 at 8am when in fact, I told him that we're using the internet since we are working at home or home base agent. not to brag about but we are earning twelve thousand (12, 000 pesos) weekly and it's very important for us to work everyday starting from 3am onwards. i'm a single mother and my brother is raising his two children too and we are helping my father as well as our nephews financially that's why are working 7 days a week. if you can see, I am paying the bills ahead of time or before the due date (for the december 6 due date, I settled it november 24th and for the january 5 due date, I settled it december 23rd) and there's an over payment (not that big but still an over payment) because we need the internet and doesn't want it to be disconnected or something. that's why we are really so pissed off that the internet is not working. I was able to talk to supervisor rye around past 4am and according to him, he will make a notations on the account and the earliest that the technician will be checking our internet is around 8am same day, january 9, 2018. I waited for the technicians text but there's none. I called the hotline again and was able to talk to maristela and ash garcia saying that it will be for technician visit tomorrow, january 10. then I called again since I need to have the internet back within the day and was able to talk to yesha nebrida, according to yesha, she will be the one to call the technician and will call me back before 8am for the feedback but up to this hour, didn't receive a call from her. then called again around past 10am, I was able to talk to chris, he created service request #: ofu18010007225 and then I was transferred to jm dela cruz, I told jm that I really need the internet since this is our bread and butter and according to her, I am speaking to her as a person who cares and not just as an agent and she will help me on this but the same thing, there's no feedback from jm dela cruz. and then I called again and katherine tam transferred me to the supervisor by the name of liza lopez. liza explained to me that the technician visit will be tomorrow and that she can't do anything about this and then the call was ended, I guess she's pissed off and drop the call (good customer service from the supervisor itself) and then I called again and would like to talk to liza lopez again to ask why the line was ended and this leo (csr) transferred me inigo who happens to be from retention (why would I be transferred to the retention when I am not disconnecting my account but i'm having internet problems) and this lyn suarez who I believe is one of their supervisor created this service request#: qba18010002703, this is already around 1pm and according to her (lyn suarez), I can call the hotline again around 4pm if the internet is still not working. I am thinking that you are really not doing extra mile for the customer even just be the one to call me and update me of what's happening. I really should be the one to call you again? so inconvenience of the service and I didn't expect that I will have this experience with you guys. now, I did call around 3:51pm and was able to talk to rj enriquez and he did some troubleshoot for my modem and transferred me to jaime co, his supervisor and jaime did call my landline and it did ring and the internet connection did fluctuate. and I guess they are that busy so they did call me back around 6pm to check if the internet and landline is already working. jaime co did ask me to do something on the broadband portal and it works. now I am still asking you guys to dispute on the service that should not be interrupted and I am asking an inconvenience fee (or danyos perwisyo) for the inconvenience and that I wasn't able to do my work since 4am until the internet did work around 6:30pm. I should have been paid ph1714.29 (one thousand seven hundred fourteen and 29 cents) for my work today and not to mention that I should have my training at around 12pm today january 9, 2018 for another homebase job. I really need you guys to pay me for the inconvenience on this and I will not accept a no or less than what I am asking as inconvenence fee and this doesn't include the dispute for the services out of that 1299 plan. please do the necessary action on this since i've been having a lot of inconveniences with you guy. it's very important for me to have this internet since this is my bread and butter. you can check on the notations of the account for all of this and we can also send you a copy of our invoices from our employer regarding the 12000 per week salary that we are having. I would like to report this to tulfo but i'm still giving you a chance to do your best on this. please reply asap regarding this. and I hope that moving forward, there will be no problem to arise since it's really so hard to talk to all of your agents and supervisors that doesn't know what they are doing and giving some broken promises. some agents too would say I am just telling you what I can see here on your account (there's no extra mile on how to help me). also, I requested them not to hold the line and put me on the music since our phone is really so loud in receiving but our reception is not that good on the other line. i've been asking for the change of apparatus but there's no action too. what's wrong with you guys? again, i'm asking for an inconvenience fee for the time that I should be working but you didn't help me and check why I don't have an internet and phone connection. hope to hear from you asap. thank you.

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3:04 am EST
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Globe Telecom 999 unlimited prepaid

Hi, I pay for my fiance to top up unlimted prepaid each month. at a hugely overpriced fee, might I add, for the level of service received.

She topped up on 29 december 2017.

I come to understand it, in your country, unlimted does not mean unlimted, but a mere 800mb or day - which is ridiculous these days and classed as false advertising in the uk, I believe

Anyhow, we are used to your company restricting her data on a daily basis but can you explain why it was not reset on 7 jan 2018? after 10 days use for 999 peso.

What really shocks me, is that people there seem to just accept this sub-standard, intermittent service there and are scared to complain for fear of getting into trouble or it simply falling on deaf ears.

Please rectify this service and get your act together. you are a business offering a service which you can't provide sufficiently - invest in infrastructure and stop stealing people's low incomes. absolutely disgraceful for a company of your size to behave this way. not acceptable. this would not be tolerated in the uk.

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ethang
, US
Feb 28, 2018 1:24 pm EST

Dear Sir,
I am having similar issues with SMART and this company. I would also like to add that these two companies are stealing data from their companies. The quality of the connection is incredibly bad, and it's a miracle if I'm able to video call with her, because the connection keeps dropping (or never connects).

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ethang
, US
Feb 28, 2018 1:27 pm EST
Replying to comment of ethang

I apologize. I meant to say that they steal data and load from their customers.

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3:22 am EST

Globe Telecom ineffective customer service

The worst customer service ever. I thought that big companies has the best customer care service but I was wrong. Globe Telecom Calapan has the worst customer care. If there is a rate lower than 0 then I would probably click on that. Globe Telecoms is mostly about customer service but I guess your personels are not caring for their customers at all. Siguro bago kayo mag hire e ipadala nyo muna sa training kasi nakakasira yan ng pangalan, front liner pa mandin. Ni pag galang sa customer wLa. Ung simpleng "Anu yun?" wow parang nasa kanto lang. Hindi pwedeng "Ano po yun, Sir?". I was complaining about the bundle plan. It was applied by my friend as I am unable to visit their office, I only gave an authorization letter. My friend asked if he can check on the gadgets kasi di nya alam kung ok ba un or not, kaso ang sabi sa kanya e hindi pwede buksan kasi sealed sya, tapos binayaran nya yung 999 kahit di pa nya nakikita kasi di daw pwede. Nung pagkabayad at naprocess na lahat tsaka lang nila pinakita ng mabilisan, wala ng chance magcomplain yung friend ko nung nakita nyang ang pangit naman pala kasi nga naprocess na lahat. So later that night tsaka ko lang nakita yung item kasi kakauwi ko lang galing trabaho. Pagkakita ko, ngopen ang screen at binitang ko na agad kasi sobrang pangit ng gadget. So I asked my friend na tawagan ang globe. May tinawagan sya at sinabi nya dun sa personel ng globe na hindi ko nga nagustuhan yung item at kung pwede gawan ng paraan para palitan ung plan, same 999 but different gadget. Ang sabi lang sa kanya ay pumunta bukas sa globe. Tinext pa ng friend ko na di ko nga nagustuhan at kung hanggang 6pm sila open tomorrow. The next day nagsara ako ng maaga para makapunta sa globe at makipag usap personaly, around 4pm. Pag dating ko dun sabi ko di ko nagustuhan ung plan package baka nmn pwede na palitan kahit magdagdag pa ako or same 999 pero different gadget, she answered immediately na ay hindi na po pwede kasi activated na yung plan, kung dinala nyo po sana kahapon o kanina umaga kasi hindi pa po namin naaactivate kanina. Sabi ko tumawag kami kahapon pa pero bakit wala man lang kayo nabanggit na ganun. Kung alam namin na ganun pala e d sana inagahan namin ang punta dito. Sabi nya naku hindi na po talaga pwede palitan kasi naactivate na. Tapos kung anu anu ng mga itinanung ko na baka pwede ung ganitong solusyon o kaya ung ganito o ganun. Kaso she keeps on telling me na wala na talaga magagawa. So I was like, [censor] kung alam ko lang na ganun e d sana inagahan namin. Then nainis na ko kasi sa dami kong sinabi e lahat un puro reject, at sa dinami nyang sinabi na paulit ulit lang naman na wala ng magagawa. So sa huli tinanong ko na talaga ng may diin at pagalit na "ANO? WALA TALAGA KAYONG MAGAGAWA KAHIT GATITING NA SOLUSYON?!" I was surprised sa sagot nya, she answered "Wala na pong solusyon" . Wow dun naginit ng sobra ang ulo ko, wala pa nga nagagawang aksyon bago agad agad sasabihin na walang solusyon? Nagtrabaho din ako sa ganyang kumpanya at sa mga napagtrabahuhan ko minumura kami ng manager namin pag nakakarinig ng ganung salita. Never ever tell your customer na walang solusyon! Ipakita mo muna na ginawan mo ng paraan bago mo sabihin na walang solusyon! Sa tingin nyo ba babalik pa ang customer nyo pag ganung attitude ang pinapakita nyo? Iisipin namin na, ganyan pala sa globe, walang pwede isolusyon pag nagkaproblema..mag effort naman, di porket malaking kumpNya kayo ay ganyan na ang service na ibibigay nyo. Di maalis alis sa isip ko yung sagot nya na walang solusyon, nakakairita. Kung nakita ko sana na nageeffort man lang para gawan ng paraan ung nirereklamo ko baka sakali na makumbinsi ako na ituloy ung plan, kaso she didnt even show any care at all. Sana kinumbinsi nalang nya kami na ituloy ung plan, sana nakipag bolahan nlang sya, baka nabola pa nya ako and everything will go smoothly. Until now im still hoping na baka naman magawan pa ng solusyon.

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1:20 am EST

Globe Telecom previous bill (october 2017) been paid but the current bill (november 2017) shows previous bill not paid

-december 12 2017
-acct # [protected]
-i paid the october bill last november 20 2017. but when i checked my account, i still have to pay the previous bill (october) plus the current bill november 2017. send a complaint to globe but the reply was that "...our system generates your monthyl bill in fix rate and in advance. extra charging depends on how you use and exceeds on your plan." this did not resolve the issue. why do i have to pay the previous bill when in fact it was already been paid.
-desirable resolution: check & update their system to view the actual bill.

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9:58 pm EST
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Globe Telecom gosurf999 subscription

I subscribed via coins.ph of GoSurf999 in my pocket wifi with number [protected] last November 29 and yesterday I cant able to access te net and missed my online job for the day and upon checking today via *143#, I got a msg from 8080 that the numer wasnt registered to any surf promo. How come it happened? Hope you work on this. Please resolve this.

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6:07 pm EST

Globe Telecom gcash

Good day ! Pls help me with my concern with globe gcash. Meron po akong dispute sa kanila na 2, 000.00 pesos, 8months na po since nangyari yung incorrect transaction ko, I asked them kung pwede ko ba i-refund yung money ko and they answered me yes it would just take 3-5 days to be processed. However, it has already been 8 months pero wala parin yung pera ko, I already talked to them so many times, I even called a supervisor to help me but they keep on saying na this is already in process. Been waiting for 8 months already but nothing happend when they assured me that this will just be a 3-5 days processing. pls tulungan nyo po ako, I'm a working student at yung pera na 2k ay pandagdag pambayad ko sana sa tuition ko, pls help me Im being so frustrated about this :(

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6:51 am EST

Globe Telecom I am complaining about my deducted load

I explaine it slowly ha para maintindihan nio globe. The P66 wodth of load is from my wifi's no. ([protected]) i send it to my another no. Which is ([protected]). So i use the P66 pesos to buy Garena arena of valor voucher that is worth P56. Ive been charge by 3507 and says ive been charge by P62 na akala ko ay successful ung transaction. I wait for 24hrs for the voucher then i contacted Garena Arena of valor customer service and check my google playstore history which is DECLINED YUNG order ko so bakit ako na charge if hindi ko narecieve un item na binili ko pero wala na ung P62 load ko

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8:34 am EST

Globe Telecom rude/unethical behavior of customer service of gateway globe store

This had happened awhile ago in Gateway Globe store. I went there exactly 7:42 PM (as a text message was sent to me from GlobeStore). I waited for 2 hours (exactly 9:47 PM) for my time with the CS. I was there to inquire regarding my postpaid plan recontract and was planning to avail for iPhone X (since I saw this one from the Globe website). The girl CS (I wasn't able to get her name due to my frustration to her) was rude on answering my questions like what are my options in availing the unit (though I know for myself that it wasn't launched yet etc), when will it be available and if recontracting could cover the expenses for cashout payment (like what had happened when I did a recontract with my iphone 6s 2 years ago - that's right, I'm a loyal Globe customer for almost 4 years now). She even questioned me if I am really planning for iphone X. I felt that she despise me of all my inquiries. I was furious that time and didn't expect the rudeness coming from her! I've waited for 2 hours and her behavior is what she showed me! She should have at least answered me with professionalism and not like putting me down. Such a bad service! Hope this complaint will reach the management (especially her direct manager). Again, I wasn't able to get her name but I'm sure that she was the one who faced me (November 25 9PM on-duty CS of Gateway globe store).

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3:57 am EST

Globe Telecom broadband service

I contacted customer service 4:18pm November 25th of 2017 to ask and move my service, they were charging 1000 for moving of service since I just started service on October 30th I was asking kindly for consideration on the fee since I just started services and asked for a manager I waited on the line instead of helping they just dropped the call on me. My account number is [protected]

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11:48 pm EST

Globe Telecom samsung galaxy s8

The battery of my samsung s8 which I got from globe plan drain so fast and it cannot be connected to wifi. I already explain this to the store (Globe telecom SM Sanfernando Pampanga). and they say that they need to monitor the unit to confirm my complain. I left the unit and to my dismay the nextday they gave back my phone with 5% battery and the employee said that this is just normal? handset cannot be connected to wifi they still considered this as normal? they insist that they cannot replace my phone since its not a problem at all. I return the nextday and thankfully the person that attend me quickly notice that the phone really has factory defect. They replace my unit and yet the unit that they gave me is still the same. I want a replacement of my unit with no factory defect at all. And please do some actions to the person who said that battery draining so fast and even if it cant be connected to wifi is just a normal occurence. looking forward to hear from you soon. thank you

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3:00 pm EST

Globe Telecom 306.86 worth of fraud charges from globebillspay and innove, taguig

I never had an account with them! Ever! There are no account numbers because I don't have an account.
They charged $306.86 to my visa card.
There are the different reference numbers. There are 2 transactions under each reference number. Here are the reference numbers:
Innove, taguig - reference number h50006e81d72, $1.53 and $29.51 charged
Globes billpay, taguig - reference number h300067afccb, $2.84 and $66.88 charged
Globes billpay, taguig - reference number h60006e5145a, $1.60 and $31.47 charged

Innove, taguig reference number h1000676850c, $26.56 and $1.43 charged

Innove, taguig reference number h40006d5e58e, $26.56 and $1.43 charged

Globes billpay, taguig - reference number h200067c6cc6, $1.53 and $29.51 charged

Globes billpay, taguig - reference number h50006e81d73 $82.62 and $3.39 charged

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Ryan Jacob Solis
, US
Jul 21, 2018 5:48 am EDT

Same thing happened to me already 2x!

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CEKonedaymore
, US
Nov 24, 2017 1:32 pm EST

Did this get resolved?

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12:49 am EST

Globe Telecom about payment

Sir
Please help...
- They cut our internet connection many times and again this month of November 2017 because they said that we still have the balance that needs to pay.
- At first they told us to pay the amount in order to reconnect and after we paid it they asked again to pay another amount as we still have again the balance.

Account number in GLOBE
[protected]

Please see the attached proof..

thank you

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Analeah Arba
, US
Jun 16, 2019 6:45 am EDT

hi home credit

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6:34 am EST
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Globe Telecom required to purchase accessories at least p1,000 in order to re-contract with a postpaid mobile plan

Even if we have experienced terrible services from you, from the start to the end of our 24-month term, I and my husband still decided to re-contract but with a lower plan...mine from 1799 and my husband from 799 both down to 599.

Early this year, we started to make our transactions with Globe SM Seaside, Cebu as your Ayala, Cebu branch is so crowded and majority of the staff seems not so well informed with how the network and everything else should go. So we came across with Mr. Dan Alia from the SM Seaside, Cebu and have found that our concerns were satisfactorily taken care of...but only with him, the rest are impossible.

So last August we went to SM SEASIDE, Cebu to re-contract just a day before the expiration of my husband's first contract. As we were still undecided on whether to get another Iphone or not, we just settled for the 6-month contract yet. Unfortunately, we were required by Ms. Eden Enad, the staff who served us, to buy P1, 000 worth of accessories for us to be granted our request for renewal of contract. We were, at first, hesitant but laughing at the thought of it. We even joked about it. Globe should be the one to reward us for deciding to stay with a plan. Anyways, we had little time to think and we wanted that the lower plan be billed on our next billing so that we were forced to buy a 4, 000 plus worth of camera for the two subscriptions -- mine and for my husband after Ms. Enad insisted that "IT WAS Globe's policy".

We chose the camera as we could not find any other item that would be of use to us. Well, we don't need the camera, at the moment, either. We thought that it was better than the cellphone covers and we had to buy, anyway, in order to have a globe subscription.

Then eventually, we passed by globe SM CITY, Cebu during one of our shopping moments. My children and my husband asked about the said policy if it really did exist in all Globe branches. The answer was IT IS NOT IN GLOBE 's policy. After a week, I visited GLOBE, Ayala, Cebu. Again, i was told it was never in the policy of GLOBE. At this juncture, I and my husband decided to return the said camera as there was deceit behind the transaction. The said camera was never been used nor did we try to check on it when we got home. It was just kept in its box and paper bag very intact and untouched. Mr. Dan Alia was the one who assisted us on this. At first, Mr. Alia told us that it was already beyond a month from the transaction date so that it could no longer be exchanged nor returned. But after some time of explaining to him about the deceit behind Ms. Enad's dealings, he decided to have this case escalated to Globe's head office. But since that day, Nov. 3 to date, we have not received any feedback from your office. I sent e-mails to Mr. Alia but never received any reply at all. I know that Globe is very powerful and could just do away with all its customers' negative feedbacks and disappointments with stolen loads and unjustifiable bills, but, we are still hoping that this could be

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Update by capepito
Nov 19, 2017 6:41 am EST

Globe messenger just advised me to contact the concerned store, instead. Can't they understand why we are elevating this matter? Come on, Globe!

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8:08 pm EST
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Globe Telecom postpaid internet

I moved out from my house on November 1 but i am actually in the same building.I wanted to transfer my internet to my new apartment and went to the globe stores which the line never came to me (waited more than 1 hour).Then i tried to make it through phone but its been almost 10 days i did not get any feedback.I am always calling back but nothing happens.I work a lot I cannot come on weekdays and when you dont solve my problem i have to wait for another weekend.

I am in the same building how long will it take to just transfer the account.May be only settings to be done.It is really frustrating.

I ll close my account if i cannot get any feedback today.I am paying for nothing for 18days.I wont do it anymore.

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6:11 pm EST

Globe Telecom a stranger's phone call harassing my mother

After my mom got her new number last november 8, 2017 which is [protected]. We send an info to her relatives that her old number should be deleted and save the new number she has. We didn't know our message went to [protected] because this number isn't saved in my mom's contacts!
This guy suddenly called..
Asking who is *mom's name* and I told him she's my mother, thinking she's my mother's relative but we confirmed he is not because he's from butuan. We told him it was just a mix up but he keeps calling my mom. He keeps texting. We threatened him we'll report him to the police but he doesn't care. He keeps on calling and texting. We blocked his number but mama seems restless every time she sees his phone number on her phone's screen.
Please block the guy's number. He doesn't care if my mom is old, he keeps callong and texting her. It troubles her greatly.

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9:10 am EST

Globe Telecom globe postpaid (internet) lte plan 1299

November 8, 2017

To whom it may concern,

Greetings of Peace!
The Globe Telecommunication Company.
The first 2 months of my subscription was ok. The signal was too strong as if I am watching a television on the Youtube. But on my 3rd month, the signal slowly decreases, decreases and decreases. I paid my bill on time, the speed that I am supposedly enjoying is 10MBPS. But I think this is only true for the first 2 months. I assumed that the antenna will serve as one of the factors that would increase my internet signal, but I think it did not serve its purpose. Lately, I am getting a speed of about 0.48MBPS. This is as if I am paying 1, 832 pesos per month for nothing but a TURTLE NET.
I am hoping for an immediate and good response regarding this matter.
Thank you and Godbless!

Truly yours,
WENZEL KENN M. SANCHEZ

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Rutch Cantorna
, US
Mar 03, 2020 6:58 am EST

Sayphil travel and tour's complain that the globe internet its not internet conection i on and off then still red lights so what can we do. Can i suggest a globe technician to fix?

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TMC Inc
, US
Feb 05, 2020 5:39 am EST

Please, may get your attention to repair the tower in San Isidro, Northern Samar, because needs for our study and need a lot of communication, it's very long time already but not fixed yet, the network was always bug, and really poor

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euthanasia
, PH
Dec 21, 2019 8:33 pm EST

Steals extra loads

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Ian1313
, PH
Dec 21, 2019 3:21 pm EST
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Since October after identifying what's causing the issue for the slow browsing and guess what up until now it's still not yet resolved and they just delayed the ticket. From time to time I'm calling to get an update and there's still no progress for 3 months?!

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Ariel ariba
, PH
Nov 17, 2019 11:49 pm EST
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Pls cancel konsula md..i dont like

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mhean Siton
, US
Nov 11, 2019 2:18 pm EST

Hi I'm complaining against g cash because I paid my meralco bill using gcash, they deducted the money to my account, but my meralco bill got cutted, bacause they did not post it, it's almost a month now and still no action is taken

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Yeula
, PH
Oct 28, 2019 3:12 am EDT
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I tried to use the promo GOTSCOMBODD70, and the promo ended after 3 days. This promo should be about 1 week but ended early. I did not consume the data as far as I know. So I loaded again NOW A GOTSCOMBODD90, and still needed 3 days after. Hello? What's wrong with this one?

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Saocreations
, US
Oct 21, 2019 1:34 pm EDT

I mistakenly purchased an item with Lazada, paid via GCash, on the same day I cancelled the order and was redunded by Lazada on the same day. I was advised that the refund thru credit or debit card will take 5-15 days. But it has been more than 15 days, no money was returned undermy account. I emailed them bu has not responded for days.

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Leedan
, US
Oct 19, 2019 4:39 pm EDT

Yung guard nyo laging naniningil ng pera sa mga chinese lahat ng ginagawa nyang serbisyo kelangan my bayad. Pati ung mga number na wala naman dapat bayad sinisingil pa rin nya

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Lauriel G.
, US
Oct 12, 2019 6:13 pm EDT

My internet is very slow. I pay my bill on time! The agent who got my application is not responsive. He just wants money! They told me to wait for troubleshooting team to contact me and schedule within 4 hours. A day later they haven't responded yet! This is making me furious! I want to fire the agent!

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J
3:52 pm EST

Globe Telecom poor customer service

10/23/17 sm moa - 1200 - customer representative laine

My sister, her boyfriend, and I wanted sim cards only for 2 days worth of data as we were going to el nido later in our vacation. my sister's boyfriend gets helped immediately and within 10 minutes his cellphone was ready for use. when we came up to be helped, it was with laine. she quoted us for 400p when my sister's boyfriend had been quoted 250p for his create your own plan. we told that to her and she went to the back, "to speak with a manager." ten minutes later, she shows up saying that she can do it for us. she rang us up and that was it. no explanation, no instruction, just took our money.

We tried to ask her to help us set up our phones, but she was already busy with another customer and refused to help us. my sister's boyfriend had to figure it out and we taught each other for the next 30 minutes how to set it up. a worker standing against the wall offered his coin to scratch the load cards for our codes. we had to go hunt laine down to borrow her pin to exchange our sim cards, she still did not bother to help us because she was "busy." this is poor customer service all around. first, she quoted us more money, then she did not fully finish the customer transaction, and would not help us when we asked. if she felt that her english was not competent, than she should have referred us to someone who spoke well. or, maybe she just did not want to help us just because we were fil-am - which is discrimination.

Also, there were 8 workers, only 3 were actively assisting customers. the rest were just standing around or talking to each other. please tell me they get paid to watch customers wait? there were about 20 customers in the store at the time.

Either way, we wasted an hour of our time at a store in a giant tourist destination with incompetent workers. next time we go back, we are only using smart.

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7:03 am EST

Globe Telecom globe telcom erected a steel post in the middle of my lot frontage.

I am expressing my complaint regarding the Globe Telcom erecting a steel post structure in the middle of my lot frontage, located at Taliban, Pagbilao, Quezon Province. The lot is Infront of Shell Gas Station near La Suerte Supermarket. Globe Telcom even without exerting effort to ask permission and notify the owner, Engr. and Mrs. Gerardo D. Rañeses, of P4-481 Cruzada, Legazpi City, still they illegally erected a structure.

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5:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom customer service supervisor

Globe account #: [protected]
Name of Account: Josephine Cabillos
Name of Supervisor: Louie (ID #: ZETL5921)

Our service was disconnected on November 3, 2017, even though a payment was made on November 2, 2017 (see attached receipt).

We called up Customer Service previously three times for us to ask for areconnection, and on the third time, we were able to speak to a supervisor named Louie. Thiis was between 8 to 9 in the morning, November 4.

We were told and we were assured by Louie that our concern has already been forwarded to the proper department and he said that a feedback within 4 hours of the same day (about 12 or 1 in the afternoon).

However, when we made a follow up call was made at around 6:30 pm, a lady reresentative, Honey, told us that our concern was not processed accordingly, contrary to what Louie advise us. We were also told that she will be the one to process it but we need to wait for another 4 hours.

We're already inconvenienced with the disconnection but action or the inaction of the person or persons involved here added more to our inconvenience.

Hope to have this matter resolved and necessary actions provided.

Thank you.

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1:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom outgoing service deactivated everyday

Globe Account: [protected]

Last Oct. 18, 2017 my phone got disconnected, when verified with Globe Telecom, I exceeded my spending limit of P1000 due to data charges. So we went to Globe Center immediately to pay half of the current charge, this is as per advise from their customer rep to get the line reconnected. Inspite of the payment we've made, my line's outgoing was deactivated the next day. When reported to Globe, they said that the system detecting the over on spending limit, maybe the payment was not yet posted and they manually activated it. Next day, it happened again, so we call again and still the same reason, that the system detects the over on the spending limit. How does that happen? We already paid half of the current charge. Looking at my account, it shows that I have a credit meaning, I have a negative balance which was coming from the payment we've made recently for reconnection. The frustrating part of our struggle with Globe is that we've been calling them and complaining but they didn't do any work around with my case. And they just let us call them everyday and they would manually activate my outgoing until my next billing cycle. Imagine for more than a week we're calling them as if they're very easy to contact. What if it happens 3 weeks before your next billing cycle, they will just let you call them everyday for 3 weeks. They should have done something to not deactivate my account since the currect charge is already negative balance. We were so frustrated and we were never this angry before. I thought my husband will get a heart attack every time he will call the Globe's customer service. GLOBE SUCKS. Very simple case and yet they were unable to handle it.

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Globe Telecom In-depth Review

Company Overview: Globe Telecom is a leading telecommunications company in the Philippines, offering a wide range of services to both residential and business customers. With a strong presence in the market, Globe Telecom has established itself as a reliable and innovative provider in the industry.

Services Offered: Globe Telecom offers a comprehensive range of services, including mobile, broadband, and landline services. They provide various mobile plans and packages to cater to different needs and budgets. Additionally, they offer internet and data services, as well as digital solutions for businesses.

Network Coverage: Globe Telecom boasts an extensive network coverage across the Philippines, ensuring that customers can stay connected wherever they go. Their network infrastructure is constantly being upgraded and expanded to provide better coverage and faster speeds.

Customer Service: Globe Telecom is committed to delivering excellent customer service. Their dedicated support team is readily available to assist customers with any inquiries or concerns. They offer multiple channels for customer support, including phone, email, and live chat, ensuring that customers can easily reach out for assistance.

Pricing and Plans: Globe Telecom offers competitive pricing and a variety of plans to suit different needs. They provide flexible options for both prepaid and postpaid customers, allowing them to choose the plan that best fits their usage and budget. Additionally, they frequently introduce promotions and discounts to provide added value to their customers.

Technology and Innovation: Globe Telecom is at the forefront of technology and innovation in the telecommunications industry. They continuously invest in upgrading their network infrastructure and adopting the latest technologies to provide faster and more reliable services. They also collaborate with industry partners to introduce innovative solutions and enhance the customer experience.

Reliability and Performance: Globe Telecom is known for its reliable network and consistent performance. They prioritize network stability and invest in advanced technologies to ensure that customers experience minimal disruptions and enjoy fast and seamless connectivity. Their commitment to delivering reliable services sets them apart from other providers in the market.

Additional Features and Benefits: In addition to their core services, Globe Telecom offers various additional features and benefits to enhance the customer experience. These include value-added services such as entertainment content, rewards programs, and exclusive partnerships with popular brands. They strive to provide a holistic experience to their customers beyond just basic telecommunications services.

User Experience: Customers generally have a positive user experience with Globe Telecom. The user-friendly interfaces of their mobile and online platforms make it easy for customers to manage their accounts, check usage, and avail of additional services. The overall user experience is smooth and hassle-free.

Overall Rating and Conclusion: Globe Telecom is a highly recommended telecommunications provider in the Philippines. With their wide range of services, extensive network coverage, reliable performance, and commitment to customer satisfaction, they consistently deliver value to their customers. Whether you are a residential or business customer, Globe Telecom is a reliable choice for all your telecommunications needs.

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Phone numbers

+63 277 301 000 More phone numbers

Website

www.globe.com.ph

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