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Global Tel Link / declining my credit card for NO reason

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Global Telink
For the last month I have been trying to communicate with my husband via phone. The local facility he is incarserated in uses Global Telink. The problem is that sometimes they except my credit card and sometimes they decline it, my bank sees NO problem with my card and I use it for other purposes all the time. When I call their customer help line it either puts me on a call back list and NEVER returns my calls or they say their experiencing high call volume and instructs me to try my call later then hangs up!!! Not to mention that they are very expensive at $2. per call that lasts only 10 mins each.


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N  19th of Mar, 2010 by 
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I used globaltelink and they took a $25.00 payment from me and let me use that money once I had a balance of $14.00 left on the prepaid account when the next call came in and they did not give me an option to accept the call only to add more money to the account. I either want my phone call or my $14.00

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Global Tel Link Logo Global Tel Link
Customer Service
12021 Sunset Hills Road Suite 100
United States - VA20190
+1 703 439 1663
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