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1 United States Review updated:

Customer service persons speak to you in rude and condensending manner. A MONOPOLIZING, RIP-OFF company. WE DESERVE RESPECT AND SERVICES FOR MONEY THAT YOU TAKE FROM US! Personally I think its Un-American to only offer one company to choose from for services that so many people need and paying mint for! The dept of corrections are probably getting kick-backs for letting Global Tel have the monopoly!!!

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  • Ti
      19th of Oct, 2008
    0 Votes

    Oh whatever!!! GTL doesn't have a as you state "monopoly" on this industry. They just happen to be the company that services the facility that your loved one is in. There ARE SEVERAL OTHER COMPANIES that exist that also provide this service:

    Correctional Billing Service(CBS), T-Netix, Securus, just to name a few.

    So your claim is this being "UN-American" is a complete fabrication.

  • He
      22nd of Jan, 2009
    0 Votes

    MONOPOLY is the correct word in fact. as this other person, "Tiffany" comments, there are other companies that offer the same types of service, BUT, you don't get to pick and choose! You are not given an option of which company you would like to go thru. It's either GTL or nothing!!! That's not right at all. So I think it's fair to say that GTL is monopolizing the industry and SOMEONE is obviously getting the kickbacks from it too. I think we all know who that is!

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