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Gexa Energy / Bait and Switch

1 Houston, TX, United States Review updated:

Gexa Energy seems to lure customers in with substantially reduced rates but once the contract expires the rates jump substantially. Our area was devastated by Hurricane Ike and when our rates went up we assumed it was a one time adjustment because meter readers were unavailable for the month and so energy companies estimated usage from prior months. When it stayed high we finally took a closer look at the bill. Gexa jumped us up from paying around 14-17 cents per kilowatt hour to 21.03 cents. The fault was ours for not paying close enough attention but their ability to jump charges that high without informing customers is a shame.

Our advice: Watch your bills like a hawk and don’t be afraid to jump ship as soon as those rates start climbing higher than the competition.

One more complaint is with their service department – don’t expect to get a service representative that is knowledgeable or pleasant. Gexa does allow you to call in each month to negotiate a lower amount but of course, they don’t publicize that. If you use them on a fixed rate contract switch as soon as your contract has expired. Maybe the company will get the message and stop their bait and switch activities.

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  • Ge
      19th of Feb, 2009
    0 Votes

    I am an affected customer, and an attorney, and am speaking with law firms who handle class actions. I have reason to believe their price increases were unlawful. Please let me know if you're interested in getting involved.

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