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Gevalia / westernunion money order cashed but no shipment received

1 United States

i enrolled into their coffe pot offer and been waiting months,
i called westernunion and found the money order cashed 3/09/09.
now i get the run around from gevalia, they want me to trace the money order which is more money lost(14.95 for oder)and(15.00 for trace of check).
i am not letting this go, their reps had me fax the check receipts to them and then another rep asked me to fax again, i said i did and she replied i see it in your account info... so gevalia nori the rep is lying on purpose and refuses to honor this order rudely. i have a letterfrom them that proves they got my order and the check cash now seesking legal action because they have gotten the order with the money order in one mailing and responded to it further the letter they sent clearly is asking for a credit card which i will use against them. i order in february it is april now.


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