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GEMB Lending / Unauthorized billing

1 United States Review updated:

My husband has a loan with GEMB lending and was behind in his payment so I told him that he could make the payment out of my checking account. I was present when the call was made to GEMB. They were authorized to take the amount due of 394.56 and only that amount. My husband was very specific about the fact that this was the ONLY money they could wire out of my account.

On the 24th of December, 512.66 came out of my bank account. I had my husband call GEMB about the error and the cust. service rep was the same person that he talked to the first time. This guy was very belligerent and although he agreed that the taped transcript said that all he could take was the 394.56, he did not see any problem with taking an extra payment. I threatened to have my bank reverse the entire amount and then he finally agreed to refund the difference within 48 hours...well it is now the 29th of December and they have refunded NOTHING.

This is blatant wire fraud on the part of GEMB. I have filed complaints with the FTC and FDIC so far and I want SOMEBODY in jail for this.

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  • Mi
      6th of May, 2009
    0 Votes

    GEMB by far has the worst customer service I have ever encountered. My husband and I have both sustained pay cuts and they refuse to come to a long term solution. All they offer is a short term solution. They told me I could replace my job, however, with having a disease similiar to MS who is exactly going to hire me...go figure, this company is terrible and we seriously regret having a loan with them.

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