Geicono mod and poor customer svc / insurance

I am writing this complaint as this is now month two that Geico has removed funds from my account. In April 2018 I was billed twice for my insurance so I decided at that point I would cancel my insurance only to have the insurance pulled again May 2018. After calling them more than four times they are just informing me that with an canceled policy "we have to mail you your refund" 4 reps ago this information should have been given to me vs them saying "the funds will return to the account listed on June 05, 2018" after speaking with agents today they refuse to connect you with a manager or supervisor "because it's too early" Life has no time frame Geico and you should be better equipped to support your consumers we'd by having management on hand all the time. Please do a better job at training your employees with knowing how to tell all of your SOP that way you don't end up with irate callers!

Jun 06, 2018

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