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Geico Insurance / claim denied/poor custmer service

NC, United States Review updated:

I reported a claim for damage to my RV during a storm. 2 Days later I received a voice mail from a claims adjuster stating I might not be covered due to the way my policy was written. Repeated attempts to contact the adjuster were useless. I finally called customer service to complain. The next day the adjuster called me and stated there was no point in calling me back because the decision had been made and my claim had already been denied. She refused to let me speak to her supervisor and was extremely rude. Several calls to customer service over the next 2 weeks were useless, as I was told a supervisor would call back, but no one ever did. I finally called and told them I would report them to every consumer site available if I didn't get a return phone call that day. I finally got a call and all I got was an apology for the way I was treated, but nothing more could be done. Bottom line is, when I took out the policy I was told I had full coverage, but when i had a claim, all of a sudden I didn't have coverage for that item. They take your money, but provide no coverage and terrible customer service. STAY AWAY FROM GEICO!!!

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Comments

  • Yo
      16th of May, 2012

    read your policy when you buy insurance. dont just wait for ### to happen and find out the hard way. this is your own fault.

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