Geek Squad/Best Buy — attempted to charge me for uneccesary repairs
When I got to work yesterday morning and fired up the Laptop, I got the dreaded blue screen. Not good. I then tried about 10 more times to shut down and restart. Still no luck.
I could have been patient and UPS's the laptop up to our IT people in the bay area. But I have ALL of my work on there and can't afford to be without a computer for a week or so.
So, I decided to go to Geek Squad near my house in Temecula. I have bought many items @ Best Buy over the years and have always received great service so I figured they would treat me right.
Oh, was I ever so wrong to make that assumption!!!
I had a bad feeling in my gut right when I walked up to the counter when Mr. "No eye contact", head down with no personality quickly told me $70 to diagnose it. To his credit he did on machine, wrote down error code, went to the back room and Googled it, and came back out and said it was most likely NOT a hard drive crash. WHEW! OK, I am thinking, this guy is probably legit. They then said they would run diagnostic and contact me on my cell in a little bit.
At the end of the day, and about 4 calls later (they never called me of course), I finally was told that they had run the diagnostic. The diagnosis? The Geek told me I had over 500 viruses and malware infecting my poor Dell. Hmmmmm? I immediately was suspicious. The laptop was running full speed until that morning. Furthermore, I am somewhat computer savvy - I have a top notch antivirus/spyware/firewall program installed that is monitored by an excellent IT company we contract with. So when I immediately questioned they guy, he stutters a little and says "well, some of the, were cookies and stuff like that". No no no, can't be, I have my settings set to auto remove all of that stuff upon log out each day.
So, I get home and figure, what the heak, let's start it and see what happens! And, low and behold, the damn thing boots right up. Did Geek Squad know that is was fixed, or maybe saw the error on the registry or wherever and repaired and then decided to soak me for another $230?
As I thought about more, I came to the logical and obvious conclusion, OF COURSE THEY KNEW. They would have to have restarted to the laptop after the diagnostic and they would have seen it was running fine, don't ya think? And if not, they are DORKS and NOT Geeks.
I am by far no computer Wiz, or in this case, a Geek. But I know enough to smell a rat here. It is just a shame they are trying to unethically make a few extra bucks under the Best Buy umbrella.
I am going to now really think long and hard before I ever go back to drop down my hard earned money at a Best Buy Store ever again.
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