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Ge Money Bank / Care Credit / Customer service Sucks!!

1 IN, United States Review updated:

I have a GE Money Bank/Care Credit Care. It is used for medical expenses. This company cares nothing about you circumstances and doesnt attempt to work with you in the least. I was a few days late on my payments and most companies give you at least a five day grace but not you are charge a late fee the next day. I call once to ask about the fee being waved since I paid like a day or two later and no assistance at all what so ever. Most credit card companies may wave up to one late fee but they did not such thing. Then the same month I was going to pay the card off completely I was charged my interest in full which didnt accrue until this same month but in the beginnign of the month whereas I intended to pay at the end of the month and again I called (and was on hold for 68minutes) and once again not bending no flexibility at all I now cannot afford to pay off the card because I also have to pay the financing charges. This company sucks and please believe I will tell everyone I can NOT to fool with them they are inhumain and will not help you in the least.

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Comments

  • Jd
      25th of Mar, 2009
    +2 Votes

    Recently, my husband and I opened up a 90 day same as cash credit care with GE money store. Unfortunately, our address was input incorrectly into their system and we did not receive our first statement. We received numerous phone calls from them with private caller id and finally they left a message for us to call. I called and tried to get all straight but they would not give me any info since card was in my husbands name. The person I spoke with was VERY rude. We did end up up getting the mailing address straightened out and added my name to the account. We also were able to make an over the phone payment and were told they would waive the late fee and that a new statement with correct address would be on its way. Well several weeks have gone by and still no statement. I placed a call to their 800 # and got a very RUDE women on the phone who told me the address in the system was off by one digit and they got return mail - and now there is a BLOCK on the account. This RUDE women told me that she couldn't help me and my husband would have to call to change the address even though my name was added to the account. I asked to speak to someone else and she put me on hold with a recording that stated they had extended wait time; I then hung up and tried calling back and the place was closed!!! We would love to just pay this stupid account off but still don't even have the account number because we never got a statement - otherwise we would just pay it off on-line. I realize we live in a world of identity theft - but where is the common sense here? My name is on the account now and obviously there is a problem with their data entry system. The woman I spoke with just didn't want to help and enjoyed being rude!

  • Do
      17th of Apr, 2009
    +1 Votes

    GE money is crooked. They will be out of business like Providan. Time will catch up with them. They hold your money for no good reason. To make interest. They think people are stupid and don't know what they are doing. I hate these guys. I can't wait to they burn.

  • Do
      17th of Apr, 2009
    +1 Votes

    I made a payment. And it cleared. They didn't apply it to my balance for two weeks. Definitely making money off my money. Paypal does the same thing. I hate both of these companies. Crooked, evil money hungry ###.

  • No
      12th of Feb, 2010
    +2 Votes

    This is the crookedest company I have ever dealt with in 60 years. I have an A-1 credit rating which shows all payments made within 30 days. This company held my payments, which were made 7-10 days before the due date. They charged me 4 late fees of $40.00 each, all financing fees to the tune of $400.00, and they put my checks through electronically and destroyed them so there is no proof of date written. All for $700.00. I almost paid more in their charges than the orignal bill.

  • Co
      15th of Feb, 2010
    +1 Votes

    GE MONEY & LOEWS FINANCIAL have been harassing me for the past several weeks attempting to collect a debt for an account holder with the same first and last name as mine, but is not me, nor my debt. First of all, I have never applied for a LOEWS credit card, nor have I ever owned one. I am not even a home owner, so not much home improvement going on at my place by me. I originally received a letter attempting to collect a debt in the amount of $935.00. I was surprised to receive the letter knowing I had never owned or applied for services through GE, or LOEWS. That day I ran my credit (and paid the credit site fees out of pocket) to see if someone had stolen my identity and was attempting to use my information to obtain services and credit. I was pleased to find that nothing was reporting to my credit from LOEWS or GE MONEY. I then called GE MONEY & LOEWS FINANCIAL at the number posted on the letter. I informed them that I didn't think they had the correct individual, and they asked to confirm my social security number. I gave them the last 4 digits, which DID NOT match the SS# they had in their collection records. I then asked to confirm the additional information on the account to see if they had my phone number, or address. According to the rep, they additional information did not match mine either. She stated that it appeared to be a mix up, and that they most likely found my information through "skip tracing" and that she would remove my info and note on the account what she had found. I then wrote what she had advised me to on the letter and returned it as instructed. She stated I SHOULDN'T be getting any more mail or communication regarding the matter. I felt like matters had been addressed accordingly and gave it no more thought, until...

    I received yet another letter, and another, and another in the same week. All four letters came after our conversation, so I assumed they were already in the mail, called GE MONEY to tell them that I was still getting mail and send the additional letters back as I did the first time exactly as they instructed me to. Again, the rep told me I shouldn't be getting any more letters, and that she had COMPLETELY removed my info from their system (which apparently didn't match what they had on record, that they magically denied having every time I called about the letters).

    So, the next week I was happy to see that no more letters came from GE MONEY or LOEWS FINANCIAL. However, at this time they started in with the harassing phone calls. So, I had finally gotten the letter issue handled and they started calling me instead. The issue I have here is that I gave them my phone information so they wouldn't call me, and then I started getting calls, so it was easy to assume that they had started using the information I gave them to continue to harass me for a debt that isn't even owed by me, or anyone I know. I nicely requested each time they called me that they review their notes on the account and that they kindly see that I stop getting these types of calls, and that it was getting pretty old after having received an average of 4 calls a day to my cell phone over the course of the week. Each time I got a new rep who called me, I told them the same thing, and was as polite as I could be (not my typical reaction to these mistakes, but I was trying to be nice). Each time I was assured that my information was out of their system, and that they have no record of me in it, and that I wouldn't be receiving any more calls to my cell phone. At that time, I was under the impression that things were handled and that I wouldn't be getting any more calls. Not so lucky...

    The next week, and weekend. I was again surprised (getting harder though since now nothing would surprise me from these people) to get another call, this time it was on my home phone, which I don't even give out or use for any reason. The other funny thing, is that my phone bill for my house isn't even in my name, it's in my roommates name. I was literally steaming as I was trying to spend Valentines Day with my sweetheart and during our movie, the damn COMCAST caller id kept popping up saying it's GE MONEY calling. Arggg. At this point I had had enough from these people, and felt like it was not borderline harassment anymore, but was now full-fledged harassment. I immediately phoned the number that was calling. I asked to speak with a supervisor, got a new person, asked to speak with their supervisor. When I finally got to the person who told me they were as high as I could go, I explained what was happening (basically everything I wrote above) and that I was not happy at this point about the way this matter was being dealt with. I then told the rep that if I got even ONE MORE call, period, that I was going to write reviews and pursue the harassment by any means necessary including via my State's Attorney General (Rob McKenna), the Better Business Bureau (BBB), the FTC and Online through review sites, blogs, forums, Twitter, Youtube, etc. and any other way I could find. She nicely listened to my rant and assured me that AGAIN, FOR THE TENTH TIME, that I WOULDN'T receive any more calls, either on my cell or at home. And that after 30 minutes I FOR SURE wouldn't be getting any more calls to any of my numbers. She also attempted to transfer me to the Fraud Dept. so that I could have them investigate the matter form their end. I am not sure why she suggested that, but figured any one I could get to remove my information on their end would be better than taking their word for it. So, during the transfer I got cut off, had to phone back and wait forever to get back where I was. Finally got through and turns out the Fraud Dept isn't even open on weekends. I decided to give them one more chance at this point and went on with my Valentines Day. Did not get any more calls thank heavens.

    First thing on Monday, I phoned the Fraud Dept. to follow up with what the rep and I had spoken about on Sunday. I got on with a very nice gal at the Fraud Dept. that was nice and seemed very helpful. She informed me that it wasn't Fraud, that it was a mix up due to the fact that they skip trace for information that may or may not match information they have on record for their accounts. She kept using the word skip trace. To me this whole scenario seemed weird. And had never had anything like that happen before in my 28 years. She also assured me that my info would be cleared on her end, and that I shouldn't be getting any more calls, unless they run another skip trace and end up with my information again. I told her that wasn't acceptable, and if they were going to use random information like that, that they needed to have a way of removing information that was deemed to be invalid for their actual account holder, that way, people like me wouldn't be getting harassed like I had been. She said she couldn't do anything and that she had removed my information and that I need not worry about calls.

    Less than 30 minutes later, on Monday I got another call from GE MONEY and LOEWS FINANCIAL on my cell phone. "Are you kidding me?" I asked. Needless to say, I was not nice to the last person, I told them that this call was the straw that broke it for me, and that I was going to follow through with my promise to report them, review them, and plaster my story all over the Internet. So, that's what I'm doing. I usually don't even write reviews online, nor do I have time to do such things. I just really feel like this is all wrong and that if I don't speak up it might continue to happen to me, and others out there.

    If you find yourself in a similar situation with GE MONEY and LOEWS FINANCIAL don't wait as long as I did to start speaking up. Seriously, I tried to be nice and it doesn't cut it with these collection people. If I were you, and had it to do over again, I would have reported it to my State's Attorney General, BBB, FTC and all over the Internet from the beginning. Take my work for it, the squeaky wheel tends to get the grease.

  • Jo
      19th of Feb, 2010
    +1 Votes

    GE Money customer service personnel are pretty rude. They obviously don't enjoy their jobs and do not care about their customers at all. They should not be called Customer Service, they should be called Customer Abuse.

  • Ig
      23rd of Feb, 2010
    +1 Votes

    GE sucks all the way

  • Je
      12th of Apr, 2010
    0 Votes

    I have been trying to get a fax from them for TWO WEEKS, just confirming the face that I have paid down my balance. This fax is for a mortgage financing company I'm working with, which needs to see some of my credit card balances paid down before they'll give me the interest rate I need.

    All of my other credit card companies took 24 to 48 hours to send their faxes, at the most. GE Money/Care Credit told me it would be "7 to 10 business days."

    Then:
    * They faxed the letter twice to the wrong number, and it didn't go through -- and then they DIDN'T CALL ME BACK TO TELL ME they were having technical difficulties
    * They will not let me talk to their fax department, even though I explained my home financing is in jeopardy.

    Do not get a credit card with GE Money/Care Credit. You are better off just arranging payments with your medical provider. Or finding one who will work with you on a monthly-payment basis.

  • Li
      28th of Sep, 2010
    0 Votes

    I completely agree. They are shady... fees and charges that they can't give an explainaiton for. Horrible, rude confrontational customer support.
    I closed my account and will never do buisness with them again.

  • Pu
      3rd of Oct, 2010
    0 Votes

    I don't owe any money. I just want my credit card replaced. I am transferred to Mumbai to save GE a few million dollars at the expense of my customer care. The automated service takes ten minutes just to get through yet I am suppossed to be a prefered customer and regularly charge over 10k on my credot card through merchants they collect from. and then the call gets cut off for the third time..

    F'ing sucks!!!

    OUTSOURCING IS A RIP OFF TO GOOD CUSTOMERS WHO MAKE GE RICH, AUTOMATED VERIFICATION SYSTEMS EXACERBATE CUSTOMERS WHO ARE PISSED OFF AT THE POOR CUSTOMER SERVICE THEY GET... ANOTHER LOOP YOU HAVE TO JUMP THROUGH ...GE IS THE WORST CREDIT CARD PROVIDER I HAVE DELT WITH ...EVER!!! THEIR CUSTOMER CARE SUCKS...SOME OF THE SUPERVISORS I HAVE SPOKEN SEEM TO AGREE

    AMEX SEEMS TO BE CONSISTENTLY BETTER BUT THEY ALL SUCK...EVEN FOR PEOPLE LIKE ME THAT NEVER CARRY A BALANCE

  • Ca
      1st of Nov, 2010
    0 Votes

    In agreement, CareCredit Sucks. Tried to resolve a payment issue today. I got nowhere. Will pay this bill off, then burn the card.

  • Co
      12th of Sep, 2011
    0 Votes

    My complaint is with both Amazon and GE Money. They seem to be in cahoots to rip you off with late fees even if you are not late. I will never use either one again. I'm just hoping I can get my name out of their systems. I prefer PayPal where I can use it. If I can't use PayPal I won't buy.

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