Gatwick Airport Uk; Security Staff / Damage to property/Attitude
On August 24, 2009 at approximately 5pm, my prescription glasses emerged broken from the security scan (scanner 2/3) at Gatwick Airport terminal for British Airways/Iberia to Barcelona. I was so shocked and angry that I was in tears, holding up my glasses; they could not have failed to notice me. My husband was also trying to get their attention, but they were so busy verbally abusing the female passenger ahead of me that we were totally blanked.
Eventually my husband spoke to someone in authority and the complaint was well handled (clearly they were culpable). I will be submitting an insurance claim. Regardless, the employees on the scanner NEVER ONCE acknowledged me, which was a deliberate and cavalier response. We have a photo of the damage but it is too large to attach here (max 2 MB)
When I told my family about the occurrence, I was told that my nephew (disabled by Cerebral Palsy) had also experienced verbal abuse on a flight to Spain. Evidently my nephew had asked (reasonably) if he should take off his belt. The guard replied along the lines of ``Of course, stupid idiot, there`s a metal buckle!``
We are mature, educated, quiet, well-travelled professionals. We were sober and compliant. We have passsed through security in airports in many cities and countries. NEVER have we experienced anything like this elsewhere.
I am a British-Canadian citizen and I was ashamed of Gatwick, an international airport serving millions of travellers from around the world. Something must be done about the thugs employed at the security scans. All the other airport employees we encountered were unfailingly pleasant and courteous.
Thank you for the opportunity to air our grievance anonymously.