Gamestop / new open product
I read an older complaint regarding gamestop's practice of opening a new game, filing away the game that is within a sleeve, slapping a price on the box and selling it as new. I am a former Gamestop employee and say that this practice is tried and true but here is something that most customer's are not aware of and Gamestop does not allow their employees from revealing this fact: Employees are allowed to "rent" these open new games from inventory, take them home to try and return and can in turn be sold later on. I have seen that employees have in some cases returned these games with some or more damage and return them back into the drawer without reporting the damage. So in essence, gamestop customers are purchasing game that are reported as new but in fact have already been tried out by an employee at one point or another and I have personally witnessed customers that do not like to buy opened product while being sold as new.
I have also heard of cases of employees bringing in their used damaged system and switching them out with a better conditioned used system. So you never know when you maybe be purchasing a damaged 360.
New systems are kept mostly in the bathroom in the back office and can sometimes be splashed on by faucet water or even bodily fluids.
I once had a customer come to me and say that his 360 had given him the 3 rings of death. Now, as some of you may be aware Microsoft did implement a 3 year warranty for anyone with this problem. As I was about to inquire how long ago he purchased his 360 so that he may contact Microsoft since it may still be in warranty for this problem, my store manager quietly stood behind me and knudged me and shook her head so as to explain now to tell the customer of this so that he can bring his damaged system for a trade in so that he can put in more money as the difference to get a used one, if not new. Gamestop does instruct their employees to go through anything to get customers to trade in their used games, accessories, systems so as to maximize their profits.
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