Frontpoint / Monitoring don't work - they refuse to cancel my account
A friend told me they work for frontpoint and he admit monitoring is a scam. He told me to try it out. I set the alarm broke into my own home and when alarm went off I unplugged it. I waited for a call from frontpoint but they never called or sent cops. I refused to believe I been paying all this money and I'm not even protected. I decided to give them another chance. Repeated the process but this time I waited 45 seconds and unplugged the system. No CALL!!! At this point I'm pissed...what if this was a true break in and my kids were home and needed help... To imagine I trusted my family life to this company makes me sick... I called frontpoint and requested to terminate service where than I find out there is a 80 percent cancellation fee. A fee in top of you already stole from me for a service I was secretly not getting. Seriously frontpoint? Are you serious? Being mad and now feeling taken advantage of I move forward and ask them to cancel and send me a final invoice...wait for it... wait for it...I'm told they CANNOT send final invoice and they will NOT cancel my account until I pay balance in full with a credit card... I lost my mind at this point. Who are you to force me to keep a service that does not work? So I will let them not cancel my account and I am waiting just waiting to see what they do than I will get my attorney involved. I already made multiple videos and have multiple witnesses or how I trigger the alarm and no calls or help is sent. I'm ready and I will not play nice!