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Freelancer.com Complaints Page 17 of 26

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K
2:32 am EDT

Freelancer.com freelancer.com

First they put my account to verification i am their old user since 2014 i had 5.8 earning rating in my account and 120+ good reviews, they harrased me for 2-3 months they dont reply to my mail fast they then they put my account to limited they were only supporting to the client i was working for in the end they stole my 258$USD that was in my account and closed the account.

Please reopen my account since you have done wrong to me you have stolen my funds and given full amount to the client why this double standard? I am going to complaint it to the court and consumer forum if you not take matter seriously I will go to everywhere including supreme court if i had to I will hire lawyer to file case on you as you did wrong to me and I will write on all social media account of yours so the world knows you guys stole my money and closed the account.

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10:21 pm EDT

Freelancer.com rajat vaghani is fraud and cheater freelancer on freelancer.com and upwork complaint

Rajat vaghani is fraud and cheater freelancer on freelancer.com and upwork complaint
Fraud freelancer name- rajat vaghani
Adress- banglore, 560002
Website-www. www.cybersky.in
Mobile-[protected]
Hello, dosto
Ek fraud and cheater freelancer hai india ka, jo banglore ka hai. jis ka naam rajat vaghani hai, aur us ne apni listing freelancer.com aur upwork.com pe ki hai
Kucch dino pehle maine freelancer.com per software developer ke liye project post kiya tha
Us me mujhe rajat vaghani naam ke fraud cheater freelancer ne contact kiya aur, 7500rs me software banakar
Deta hoon aisa bola, magar mera budget itna nahi tha to 4000 rs baat fix hui, aur project sign hua . us ke baad
Rajat vaghani naam ke fraud cheater freelancer ne kaha sir mujhe paiso ki sakt jarurat hai aap mujhe mera
Payment pehle hi realese kar dijiye, bharosa rakhiye, mujhe rent dena hai . aap bhi india se ho mai bhi, to maine us pe taras kha ke payment realese kiya
To us ke baad turant rajat vaghani naam ke fraud cheater freelancer ne kaha sir, ab payment to kar diya review bhi de dijiye
Mai kaam shuru karta hoon, mujhe laga ki ab paise to de diye hai ab review aur rating bhi de dete hai,
Magar us rajat vaghani naam ke fraud cheater freelancer ko positive review aur 5 star rating dene ke baad bhi us ne mujhe thaga, fasaya loota dosto,
Ab wo mere message ka koi bhi jawab nahi de raha, jab maine us ke bare me google pe search kiya to us rajat vaghani naam ke fraud cheater freelancer
Ki ek wbsite mujhe dikhi jis ka naam hai – www.cybersky.in aur us pe mobile number hai- [protected]
To please dosto aapko agar php engineering, software architecture, software development karwana hai to is
Rajat vaghani naam ke fraud cheater freelancer se door rahe ise kisi bhi prakar ka advance aur pehle payment na kare,
Us ke account pe aapko lag bhag 49 se jyada logo ka review dikhega, magar us pe ekin na kare sab mere tarah thage gaye hai dosto
Kam paiso me kaam karne ka jhansaa de kar ye rajat vaghani naam ka fraud cheater freelancer logo ko thagta hai fasata hai lootata hai,
Satark rahe dosto savdhan rahe jan hit me jaari .
Is ke bare me koi bhi details lage ya puchhani ho to mujhe call kare
Mera mo no- [protected]
Name- sandip
dhanywaad
Www.cybersky.in www.freelancer.com

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2:10 pm EDT

Freelancer.com abusive terms and conditions

So here's how it happened: an employer assigned me a project (which they say it was in their list of forbidden projects) for which I had to pay their stupid $5 project fee (which they say it is legal, tough there is no international regulation regarding its legality). I accepted and I completed the employer's request. He submitted the milestone as we agreed at the beginning. Freelancer.com then decided that his account is actually not ok and they closed his account, "reversing" the milestone but the project fee remained taken by them. I contacted the support department telling them to refund me the entire amount since me and the employer completed our contract, but they kept insisting that the project was illegal, which they didn't verify at the beginning.

Therefore, freelancer.com encourages fraudsters who steal money, then they protect them saying that "the project was not according to the terms" and don't refund your project fee back or the money you lost.

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EleanorFLN
PH
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Apr 24, 2017 12:51 am EDT

Hey Alina,

Regret to hear that this has happened to you.
Can you send me an email via eleanorl@freelancer.com for me to have this reviewed?
Thanks!

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V
2:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com scam and cheating

Let me explain -upon my experience about php programming- how they cheat; As an employer you grant the project to a freelancer, you agree how to pay, assume that you will pay total sum in two milestones. Freelancer starts working, or she/he convinces you that he is working and in the middle of the project you must release 50% of the payment. Then he disappears. He ignores your messages and you can not reach him for several weeks. Finally you contact to support team. But it is useless, they just say that there must be an active milestone so that their "arbitration team" resolves the dispute. But in the meantime, you do not know if freelancer will accomplish the job, or he had an accident maybe in hospital, or maybe he is planning to cheat... So, your single alternative is to create a "dispute" by activating second milestone. But the result always be negative, even you win dispute, freelancer always wins money. For instance, let's say second milestone is 300$. While creating dispute you should indicate the sum that you agree to pay. Here is the trick: Even you write "1 $" or "299 $" it does not matter. Because freelancer will not answer to the dispute. After 4 days system automatically closes the case. Because he knows that from freelancer.com nobody reads the dispute case. So, he wins the money without doing any job. And you will never reach to "arbitration team" of freelancer.com, because they will say that you agreed with freelancer and he accepted your payments. Then, you are finished, freelancer.com blames you and they protect the cheater. Even freelancer admits that he will not do the job, you can not get your money back. Your sole chance is to sue him by going to local court in the country of freelancer. But they do not give you her/his identity information and official address. Well, maybe support team is also involved in scam process, or they are not able to report this serious problem to the supervisors... Anyway, you should think twice before announcing a project on web site of www.freelancer.com

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4:03 pm EST

Freelancer.com freelancer.com is one of the biggest scam on the internet

I needed news articles written in native Portuguese so I accepted the offer to do the job from a freelancer that was marked as "recommended" by Freelancer.com. That's when hell began. I sent her three precise subjects and she told me she would "scan my website" to see the content. After some hours, she submitted articles subjects that had nothing to do with what I asked. I opened a dispute to get a refund, but then she came back with subjects that looked more or less ok. I waited for 1 day, and then got the articles... Oh my! First of all, the articles were written in gibberish English (obviously some automated translation). She said if I was happy she would then "have them translated into Portuguese (another automated translation I guess). I had no choice but to tell her she had to cancel the obligatory milestone payment I made or else I would open a dispute. Luckily she agreed, but her condition was that I didn't leave a bad review on her profile.

Of course, during the process, Freelancer.com took fees in every step of this horror (they even take a fee when you cancel a project, after falling into the trap they have prepared for you). And to add insult to the injury, when I tried to withdraw my funds and get the hell away from this site I got a message saying I have to wait 15 days to get my funds back on my PayPal account. I didn't agree, they took my money instantly so there's no reason I have to wait 15 days to get my money back, so I started a complaint with PayPal, which said I had to complain directly with my bank .

So to sum it up: completely unprofessional service, completely inaccurate ratings of freelancers who are mostly dishonest people who hold your milestone payment hostage until you promise them not to give a bad review and the Freelancer.com thieves filling their pockets with fees taken on unsuspecting employers and not replying to any support request once they got your money.

But the worse was yet to come... now they locked my account and when I go to the site I get a message saying my account needs to be verified. The thing is there's no explanation, no way of verifying my account. Just some page saying my account is under review and a message board where I'm supposed to post so the customer can assist. Needless to say that I left many messages these last 6 days and didn't get a single reply. Even worse, when they lock your account, they also block the live chat like that you have no way of contacting them. I also created at ticket several days ago and guess what, no answer.

I'd like to report this site to the authorities as Freelancer.com of the biggest fraud and scam website I ever saw on the internet. Any help regarding that would be appreciated. I called my lawyer and he will analyze the case on Monday to see what action we can take. If anyone has been scammed, please feel free to leave a message and maybe we can join forces to what kind of scam Freelancer.com really is.

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1:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com robbery site & very poor customer service

I can't add a service in the section my service. I tried to do it from last september 2016. I don't understand why i'm not allowed to add the service. I've just sent a request again 2 days ago and I got the same answer "service unavailable". My profile is filled and updated, I have positive reviews, my payment, phone, email and identity are verified and I don't have any record of copyright infringement during my work as a freelance designer in freelancer. com. I saw another member that has just registered last february that has added his service even though he doesn't have the payment verified and I notice looking at other freelancers profile that very often more then one verifications is missing but they were still able to add their service!

I can't really promote my service and i'm not visible in the freelancer. com search section when potential clients look for freelancers. This is a real disadvantage for me.

The customer service has answered to me several times that the service is unavailable and they'll let me know when it will be reactivated. Last february I asked to tell me at least a date on when the service will be reintroduced but the employee wasn't able to tell me. I'm waiting for the last 6 months to add my services. They keep saying that the service isn't active but new users activate their service just after been registered in freelancer. com!

Their answers show how the deal with customer in a corporate way, they're trained to give always the same answer, without giving any date of making extra effort to sort the problem, especially when the service is in reality still active!

I attached the screenshot of freelancer. com answers, if you're curious to see them.

In freelancer. com I have plenty of banners advertising monthly membership and I am literally bombarded by them of their membership offer. I can't stop it because I will stop the rest of the mail too regarding contest etc.. That I need

The amount of fee charged to freelancer are so many basically you paid 10% fees on your profit, you pay 0.50 to seal your contest entry, 0.50 to highlight the entry and the most shocking thing is that you pay to get your skills certification!

My last job was $10, 00, from time to time I do small budget jobs on the side of bigger jobs. Freelancer. com charged me €5, 00; it's 50% of my earning! Basically they charge 10% or a minim of €5 or $5.00 depending on your currency, if the 10% fee of the profit is under the €5, 00 that's a real robbery well done freelancer. com I really look forward to leave you !

It's very sad because my earning in freelancer is growing and my portfolio too but I don't have any other choice then leaving, I can no longer trust them.

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11:24 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Freelancer.com account limited - support doesn't answer (10 days)

I am a freelancer designer and i've been working in freelancer.com for about a year or so. My account has been limited for 10 days now (Since feb 21), whe you account is limited you can't withdraw or transfer any money. I provided all the documents and information that were asked by the website. They asked for 48 hours to confirm id 10 day ago. When your account is limited seems like you can't have access to the live chat, this is so weird because when you have that kind of problem is when you need the chat. Until now there were no contact from freelancer.com, I tried to submit 4 tickets that usually take 24 hours to be responded, none of them were answered. I've been completely ignored by this company. There is a lot of similar complaints about the website here in cb, I even read the they allegedly close accounts without providing any information or refunding money. I hope that this issue can be solved so I can continue to work. I hope that freelancer.com change their policy and start to respect their customers/partners instead of ignore them.

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8:20 am EST

Freelancer.com freelancer experience

I had a very bad experience with Freelancer in the past and then I promised myself not to use this site again. But unfortunately I decided to give Freelancer a second chance and got scammed. I lost my job and found a really good job offer on Freelancer. I applied for a project and they said that I'll get all the money after I finish my job. I believed them and worked hard on the project. They promised quite a lot of money so I was very excited. When my work was done they said that I'll get the payment within 2-3 business days. That did not happen and they never paid me!
Freelancer support was useless, they simply did not reply.

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G
1:18 pm EST

Freelancer.com website login credentials was disabled by freelancer.

My website legion was disabled by my freelancer. He build up a new website for me and gave me the legion credentials. I was able to legion and make changes. But recently I tried to legion and the URL(http://suffitechh.com/rag/housing/) "Wordpress" was disabled.
When I agreed with the freelancer is name was (Infotech1) but for the payment he said it was better to use( Kushalmahajan0081). My bid was $85 USD, and I paid 2 payment ($40) before and after the website was done ($45). Our agreement was I can control my website till I upload it to my own domain server.

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S
11:47 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Freelancer.com fully fraud company and big scam

Freelancer.com destroyed my life. I completed 8 project for one of my client and get $900 payment. Client was fully satisfied from my work and give me 5 star feedback and released whole amount. I transfer all files to client server. But after one month i check my account and there is negative balance. I check transation history and it was showing all amount reversed to employee. I contact 4 time freelancer support team, Create 2 ticket and also email freelancer CEO Matt brian ([protected]@freelancer.com). But freelancer support and ticket system give me same reply and matt not reply me. They said to me your client filed a chargeback against their payment source. So we will cut money from your account. I contact client and he said to me he filed chargeback and he got his money back. He cheat me . And it means you are wasting your time only on freelancer.com Because their are lot of client like this and one of my friend face this issue 4 time in one month and lost $3000 amount. And freelancer team said they don't have full control on this matter. So why we are working there if they don't have full control on all things. Please close your website if you don't providing good service to your user. Freelancer earning money only . we are giving huge amount of commision also give every month subscription fees and they not secure our money. Then why we are giving him all amount. We work hard 20 days on a project and then get money and after one month they reversed back to client. It means they are in favor of client. If we go fo support then they only said that's rule and our term and condition. If any business that make money only then it's not a successful business.If you don't care your user.i really upset from this thing and i am in trouble. Thanks My email address is - [protected]@gmail.com my freelancer profile url is - https://www.freelancer.in/u/skmothsara.html

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Resolved

My complaint is solved and fraud client id is blocked by freelancer.com it was take 3 month time but my payment is back in my account thanks for freelancer support team.

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10:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com stealing money from users account.

I've been working on freelancer for around 18 months now. Every now and they they dip into my account. Just steal a little bit of money and refuse to refund it. I make a reasonable amount through their site so usually don't kick up much of a fuss.

However this time they have stolen £111 GBP. I live in a developing world and this is too much to lose. This is 2 weeks wages. Not only that but they charge a fee for every project you take on so they have actually charged me a fee to have this money stolen, by them. Not to mention time wasted by doing work they stole the money for.

To go into more detail the money was paid by the employer to freelancer and after the work was done the employer released the funds. Freelancer gave me the funds. Then 2 weeks later took the funds back. They won't tell me why. Just saying an external dispute that has nothing to do with me. The thing is even after contacting their customer support they are very open about the money being stolen. Here is them openly admitting to the theft:

23:08 (my name removed): Yes. So as a summery. Freelancer have stolen money from me and charged me a fee for stealing this money from me. All i can do is wait. I'm not allowed any information on when or if they will return the money they have stolen. And i just have to take their word for it that they are telling the truth about the illegal reason they gave for stealing this money from me. Is that right?
23:09 Stephanie M.: Yes, that is correct.

*I have the entire conversation and admission of guilt in an email sent directly from their website. Again. This is by far not the first time they have done this to me. Just usually for much smaller amounts.

From a quick google search i get the impression that Freelancer are well known for doing this to all their users. Is there anything that can be done? Perhaps a collaborated law suit from their victims?

In the last year they have stolen money like this from just myself to the sum of £340 give or take a few pounds. Then their are fees on top of that so i guess it's more like £450 (rough estimate). If they do this to 10, 000+ users (they claim to have over 10 million users) a year that's a shockingly large amount of money they are illegally obtaining every year.

Failing going through the justice system to benefit all their victims and prevent them stealing money in future i would be happy to accept £500 GBP for the money stolen and their fees charged for stealing the money, my time and the inconvenience and stress this has caused.

Hope to hear back.

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Anthony Stark
UA
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Jul 22, 2017 6:04 pm EDT

Agreed. This happened two times with me. First time this was 90 EUR, second time - 30 EUR.
Don't understand why I must care if they are "Verifying payment method". We can't trust them in this case.

D
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Darpan Adhlakha
Hyderabad, IN
Send a message
Jul 01, 2017 3:01 pm EDT

Me too. They are big time cheaters

R
R
Radhika Khetan
IN
Send a message
Jun 10, 2017 2:49 am EDT

I have faced this. How can we address it?

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S
4:00 am EST

Freelancer.com freelancer.com

Started a logo contest. There were many submissions. Using their private chat facility, I first chat with one designer, then another, and I was horrified to see the history of the first chat appeared in the chat history of the second chat! So the second designer could actually see what I said to the first designer, privately!

I was horrified. So I asked to cancel the project and get refund. And it was then I realized that using their own USD and AUD conversion rate that is much higher than the bank's, I lost US$150! That was on top of the US$50 non-refundable "feature upgrades".

So my experience with Freelancer was a horrible nightmare. I wasted a lot of time, delayed my project for three weeks, and they charged me AU$200 for having those horrible security bugs.

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5:11 pm EST

Freelancer.com service

Hello.
I attempted to set up two separate projects on freelancer.com.
Both times I was prompted to switch to a contest. At no stage is it indicated that the contest funds are paid in full before the work is complete.
I selected seo work (Which is normally a monthly fee) once set up. That was my budget once I had awarded the work to the correct person, yet freelancer took the money immediately (They kept my details from previous work last year on file!)
The submissions have no met the briefs at all!
Nonetheless, I tried hundreds of times to contact support for help to delete the contest and have my funds reinstated.
After contacted paypal, freelancer limited my account, and now both contests are gone, and so are the submissions.
Over $600 was paid.
They keep sending automated emails, asking if my issue is resolved!? But no one is doing anything about my issue at all!
Please help!

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Ryu Uy
PH
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Feb 05, 2017 10:31 am EST

Has this issue been resolved?

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K
7:48 pm EST

Freelancer.com employer (scammers) not paying tracked hours completed jobs

I've finished doing a writing project for this jaylinejackson from the us. His business is on seo content writing. His skype name is magic content point. If you ever encounter anything like asking you to write articles, beware of them. You will only waste your energy. He has a verified payment method so I pushed through the project. He added me in skype and we did the project over there but did the invoice in freelancer.com. I sent the invoice but no payment arrived. He said he was working over it. But after some days, I started having doubts. I stopped working for him. Now he remove me from his skype. Wasted time and effort and no $600 for me. My mistake is to use freelancer again. I've never learn from my first lesson where payment through milestone has never released in my account but I got deduction for service. For all of you looking for part time job, don't waste your time and effort expecting you will get some money in this site. I believe all the freelancers who posted here. Such a place of scammers indeed. I hope karma comes to them a million times.

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9:00 pm EST

Freelancer.com automatic sign up without permission

Freelancer.com is a joke. I put a lot of time and effort into the work and spend at lot of money on "deposits" for the jobs that I bid on ($4.00 a pop).

Now here's the rip off:

They pulled $30.95 for premier status without my permission.
Once I deposited money for a bid, they had my account info.
I am fighting to get a refund.
Nothing yet.

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12:35 am EST

Freelancer.com unethical debiting of $30 to my credit card

$30 debited by freelancer to my credit card without my consent and agreed to refund the same after complaining. But I have not received the refund yet. This highly unethical and please take action to refund the same as soon as possible. I chat with one lady from freelancer and agreed to refund. I thought this site is a reliable site. If I don't get the refund I will write in all public forums.

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12:52 am EST

Freelancer.com milestones released but not paying invoices

These guys are world class fraudsters and there is no doubt.
They took from my Paypal $150 initial milestone but when I got the first invoice instead of paying with the money in milestone they took another amount from my Paypal account. And immidiately at same time another $150 for next milestone.

Meaning the first initial milestone has gone without trace.

I cannot get them to explain and when I filed a complaint with Paypal they issued an invoice to may account for reverse payment for the amount of $150. If I win the case they will be paying be back %150 theoretically, but they have already issued an invoice for reverse payment, meaning they owe me nothing even if I win the case.

This is not the service I joined 10 years ago; It has become machine for defrauding unsuspecting clients.

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7:45 pm EST

Freelancer.com freelancer deducted money from my account

Freelancer.com doesn't go ahead and complete the registration without credit card. This is how they make money. Please refund my money to me. I have not used any of your services. This is not ethical. My email id [protected]@gmail.com

I hope freelancer.com have not saved my credit card details. Please do not deduct anything or else I will have to go legal.

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5:50 am EST

Freelancer.com falsified service/scam

I have had over $100+ stolen from a freelancer due to misrepresentation of both service and product which was promised.
Release 2/3 milestones, and when confronted, freelancer asked to end the project and did not respond to any of my messages.
Agent is : Sanidhay Kumar
Project ID: [protected]
I wish to have my full funds returned and the agent banned from further business conduct.

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EricSeb898
IN
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May 22, 2017 3:03 pm EDT

I have worked with the aforementioned freelancer. He offers great and affordable services. There must be some misunderstanding between you two. Have you worked with him before this project?

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R
8:48 am EDT

Freelancer.com overcharging payment

The company is taking money out from account where they should be taking and I want a refund on my money that the company have taken out. I don't know why you are taking because I don't have any balance left. I haven't done any query of building a new online store. The company did a website for me and the also did the domain name, hosting and other things. It should be showing any balance at all.

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