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[Resolved] freelancer.com / scam via account suspension

1 Australia Review updated:
Contact information:

Scam indeed! My account is suspended. I've lost $800 that I've earned hard working on Freelancer.com every single day for a month and a half! Now nobody relies to my ticket, those online "supporters" ask me to wait, and no one is doing anything! How will I survive with no money? How will I maintain my family with no money? A fat lot they care!!!

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Hi Arcanus,

    This is Linus of Freelancer.com. We would like to address your claim and how you came about the theory. Let me explain that our site comprises of real users, both Employers and Freelancers. Thus, we do not condone bots or any use of it. If you have any evidence of your claim, you can always contact us to provide.

    Furthermore, we do address legitimate concerns from site users quickly and effectively, but the truth is that a good number of the people complaining about being scammed by our site turn out to be con artists and frauds themselves:

    If you need assistance, you can send an email to [email protected] including your username and ask to be transferred to me so I can handle it personally.

    Kind regards,
    Linus C.

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Comments

  • Fr
      12th of Jan, 2011
    -10 Votes

    We appreciate your feedback about freelancer.com

    Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email [email protected]

    If your complaint is regarding a legal or compliance issue you can email [email protected] or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.

    Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.

    Kind Regards
    Freelancer Support Team

  • Be
      18th of Jan, 2011
    Best Best Advice +6 Votes

    I'm in a similar position, Freelancer.com has stolen my money. I posted a job on freelancer.com. The winning bidder tried to do the job, but he could not, so he told me he is refunding the money. He sent me a screen shot showing that he made the refund, but Freelancer is not processing the refund. The bidder does not have the money anymore, Freelancer.com has the money, but will not send it on to me (as the bidder requested). When I complained, they suspended my account. The support people do not answer tickets and live support keeps getting turned off by them (the site will suddenly say live support is unavailable) as soon as I ask what is going on. When I asked them for their legal department, they said they do not have one. When I asked to communicate with a manager (to get this issue fixed), they said they don't have any managers. When I asked for the support department email, to create a ticket, they gave me a fake email, and my email message to support (requesting a ticket be opened) just bounced. Bottom line, the bidder does not have my money, I don't have my money, Freelancer.com does have my money. They are not willing to communicate properly to fix this issue. In my opinion they are thieves, and I think they are stealing people's money with intent. They give Australia and Singapore a very bad name.

    Note to Freelancer.com, if you say that "...Please note that we do not respond to customer issues on public forums...", which I see posted throughout this site and others, then why are you posting? These posts are a response, albeit a "canned response" nonetheless. And the nature of these responses also demonstrate your lack of interest and indifference to your alleged theft and or other alleged actions - Particularly when your own support team claims there is no legal department (for Freelancer).

  • Ar
      28th of Jan, 2011
    +5 Votes

    I deposited $2000 via Moneybookers and after that freelancer has suspended my account. My new account not starting any project!
    I have sent them my passport, they ask for a color copy, The next day I sent my certified copy of passport,
    They ask for 'unedited' copy. We are a legal company, If they really want to do a verification why didn't they contact Moneybookers, Our company have gain a merchant status at moneybookers which require many paperwork. Their support is an auto-responder copy and paste cat, They will keep ask you the same documents until you gave up your money and they laugh at you in front of a shady office.

    Finally an insider working in the company told us that they get paid for each suspended account. They pick account with high balance so nobody get notice about that, Will you be the next target?

    Other Victim:
    /URL removed/ a joke? Read other victim case :
    http://www.scam.com/showthread.php?t=135356
    http://forums.digitalpoint.com/showthread.php?t=1565952&page=22.htm

  • Fr
      3rd of Feb, 2011
    -7 Votes

    We appreciate your feedback about Freelancer.com

    Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email [email protected]

    If your complaint is regarding a legal or compliance issue you can email [email protected] or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.

    Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.

    Kind Regards,
    Freelancer Support Team

  • Da
      11th of Feb, 2011
    +4 Votes

    I will also say that I have had the same experiences.

    I am a reputable business man and treated like a criminal. Sent 3 verifications of pictures holding up a photo after paypal reversed a withdrawl after it appeared after I had deposited on freelancer (which I think was through freelancer, it happened just after I made a deposit there..).

    I keep getting the same run around. Send a photo etc... chat won't help me. So all I can say is don't use Freelancer.com and I will begin to send this around the universe. This is no way to deal with a legit customer.

    David

  • Mi
      13th of Feb, 2011
    +3 Votes

    Freelancer.com is the world's largest global SCAM SITE. I have already told my story at http://www.scam.com/showthread.php?t=135356

  • Mi
      13th of Feb, 2011
    +4 Votes

    Freelancer.com is SCAM! Read my story at https://www.complaintsboard.com/complaints/freelancercom-c419989.html

  • Fr
      28th of Feb, 2011
    +4 Votes

    I just had the same exact thing happen to me this weekend. $900 in my account, and right when the money was scheduled to be withdrawn to my PayPal account, they suspended my account. What's the chances I'm going to get my money from these crooks? Something really needs to be done about this. Their support is absolutely WORTHLESS.

  • Ni
      11th of Mar, 2011
    +3 Votes

    We would like to take your kind support and help in exposing off one of the biggest scam and fraud company with the name Freelancer.com Run by Matt Barrie who is the so called CEO of the company.
    The company has always been in the news and press for providing one of the best platform for outsourcing but after surveying and searching the internet for past 2 months and after having a personal bitter experience with the company and a long discussion with their CEO we would like to state that the company is nothing but merely a HUB of scams and fraud. This company is not only doing internet frauds and scams but also spoiling the name of the country in which it is registered.
    We registered as a service provider on the website 2 months back and won lot of projects online, our clients created milestone payments for us using their paypal accounts and all of a sudden company blocked our account without any reasons.
    They asked for verification documents in such a manner that we got furios for the issue. The company asked us not to cross mark anything on the documents and also asked the owner of the company to send their passport and a verification code in both the hands and send them the pictures. This kind of verification made us quite suspect along with their statement that we must not darken or blurt or put any cross mark for our safety on the documents.
    When searching on the internet we also found out that this company use to steal the identity of people and rip off them for their money. They use the id proof and documents of their site users for scams and frauds which involve money.
    They Also usually suspend the accounts of the users when they are about to withdraw the money for their hardwork which they have done online. Apart then this company also suspends the accounts of the users who have some money in their accounts in the form of milestone payments and then mentally harass them to send multiple documents and never reinstate their accounts.
    They also never refund the payments back to the project owners who had made the payments for the freelancer and neither they withdraw the money to freelancers. This way the company is running a huge huge scam online and both the project owners and freelancers are harassed.
    One such incident occured with us when our clients with their username itgenie, eloko, proshopexpert made the milestone payments of 200 USD each and asked us to start the project, all of a sudden our accounts were suspended and our money with them freezed.
    We sent them multiple emails, talked to their staff which really has very very poor customer support service. But no resolution was made, they also denied to refund the money to our clients and also didnt allowed us to withdraw the money, it was paypal who supported us at that moment and helped us to get our money back from freelancer.com which we paid to the company for getting the gold membership.
    Finally we agreed to send them our documents but only on condition that we also requested them to send the documents of their company, their legal status, registration certificates along with the documents of the owner of the company in order to ensure that the company is a registered legal company and our documents are going in safe hand, but company denied to send us stating that they have strict privacy policy and they never send their documents for cross verification- which again made us suspect of the company.
    You can check the authencity of our email by checking freelancer.com scam, freelancer.com fraud, getafreelancer.com scam, getafreelancer.com fraud and google will direct you to various websites like www.###lancer.in, /link removed/ www.scam.org.
    All the above three portals will have hundreds and hundreds of complaints against this company.
    I strongly believe that the staff of this company must be put behind the bars for ripping off the users for their hard earned money.
    with warm regards
    Nitin Naresh

    www.###lancer.in

  • Fr
      25th of Mar, 2011
    +3 Votes

    Hey, I also had the exact same bad experience with freelancer.com

    After freelancer.com conned me, I went looking for complaints about freelancer.com and I found several complaints against freelancer.com.

    Freelancer.com is just a small company operated out of basement by a couple of people - they use different names.

    Freelancer.com scams people from India, Bangladesh, Sri Lanka, Pakistan, China because we are powerless and can't punish freelancer.com for freelancer.com's ill deeds - or freelancer.com may simply be a racist organization. Freelancer.com has the worst fee of 10 %. This is the largest fee. That means, when you pay a programmer INR 1000, freelancer.com steals a big chunk of it from you. Avoid freelancer.com. Get your project work done instead on elance.com, guru.com, scriptlance.com, odesk.com, etc.

    I was shocked to hear that freelancer.com employees (all 6 of them ! ) get commission for each suspended account. I hope that freelancer.com is not using this illegal money for illegal purposes as supporting racism or terrorism. Has any accountant (or law enforcement agency) looked at freelancer.com's accounting books to figure out how they are spending these moneys that freelancer.com makes by cheating people.

    They may respond to these posts here with freelancer.com's hype and lies. But instead I would like to see users of freelancer.com post their experience here. (Then again, freelancer.com is quite capable of posting fake experiences here.)

  • Xe
      31st of Mar, 2011
    +3 Votes

    I just got suckered by them too. My first job - just got paid and went to make a withdrawl of the funds to my paypal account. First attempt took over two weeks it said it was "delayed" with no reason. So I cancelled the transfer and requested a new one. BAM, account suspended. If I had only found these sites sooner, seems this happens alot to people on there - so much for using them! If I ever see my money I will take my business elsewhere. The people that run the site are nothing more than bottom feeding low life scam artist, preying on other peoples hard work.

  • Vi
      12th of Apr, 2011
    +2 Votes

    I had a very bad experience as a Freelancer.com service buyer or employer.

    Amazingly most of freelancers or service providers tried to cheat or not to follow terms of the project.

    I strongly advise all those looking for freelancers or service providers include every detail and condition in the project description. And then make a freelancer or service provider you have chosen accept and confirm each and every detail and condition of the project.

    Do not assume that some commom sense things would be obvious to service providers.

    You could have problems otherwise as Freelancer.com management would not punish lousy freelancers or service providers if they violated the terms and conditions of our project.

    Freelancer.com management would not even allow you submit a negative review on a lousy freelancer.

    The best both buyers and freelancers could do is to AVOID Freelancer.com whatsoever

  • Bl
      31st of May, 2011
    +3 Votes

    FREELANCER.COM BIGGEST ###, FRAUDS IN WORLD. THEY CLAIM THEY ARE BEST SITE FOR OUTSOURCING. DONT KNOW WHO MOTHER ###ER IS THE OWNER OF FREELANCER.COM. IF I FOUND THAT DIG ANYWHER I GONNA KICK ON HIS ###.
    THEY BLODDY RASKALS CAN SUSPEND YOUR ACCOUNT ANYTIME WHEN THEY SEE YOUR ACCOUNT HAVE GOOD AMOUNT.
    RECENTLY THEY SUSPENDED MY ACCOUNT AND MY ACCOUNT HAS $1500 AND WHEN I ASK THEM REASON THEY MAIL ME:

    Freelancer.com reserves the right to terminate the participation of any User without reason but expressly including any User that Freelancer.com judges to be in violation of the User Agreement. Without limiting the foregoing, Freelancer.com may terminate the participation of a User if we think that they are creating problems, legal liabilities (actual or potential), infringing someone else's intellectual property rights, engaging in fraudulent, immoral or illegal activities, or for other similar reasons.

    We hope that we have made already made this clear for you.


    PLEASE FOR GOD SAKE DONT DEAL WITH THEM BASTERS.

  • Al
      15th of Jun, 2011
    +1 Votes

    They locked my account when I questioned why it took more than a month to do a 10 day website and what recourse I had. -$225. Scammers.

  • Ni
      28th of Jun, 2011
    +2 Votes

    Be carefull, they are SCAM. I opened account for our legally registered company, hire one person for one work and put $150 in milestone. Day after this they immediately suspend our account with $200 in full balance, after I provide ID from me and they still refuse to reinstate account with our money in. They need to reply/if 2-3 days, before I upload funds in account they reply in less than 1hr always. They can not require any ID from own customers as they dont have this in terms of service and they are not any type of bank.

    THEY JUST WANT THAT YOU UPLOAD FUNDS AND THEN YOU WILL NEVER SEE IT AGAIN, I already call my bank for Chargeback so I will not have loss, but il never again use it!!

    FREELANCER.COM SCAM REVIEW

  • Av
      7th of Jul, 2011
    -1 Votes

    Isn't it illegal foreigners work for a US company without working visa?

  • Wo
      5th of Oct, 2011
    0 Votes

    I just won my very first bid, but after a few weeks I had to abort it for these reasons:
    1. The employer was unresponsive no matter how many times I emailed him.
    2. The employer did not have sufficient funds at the moment.
    Now, freelancer.com suspended my account because I had a negative balance! What's up with that? I didn't start any work, I didn't get paid by the buyer, why was I being charged when I am clearly the victim here! Freelancer.com is a SCAM! Don't ever trust this site! Such a bogus and an utter WASTE of TIME!

  • Av
      29th of May, 2012
    0 Votes

    I used Freelancer.com for the first time a couple of days ago and yesterday I selected a freelancer. (On the day of registration Freelancer took a $10 deposit from me).

    The successful bid was $100 and the milestone was $100, so basically the freelancer wanted the full amount upfront.

    When I paid the milestone their system took *two* payments: one for $97.54 and the other for $102.66. I was logged into my email account at the time and got Paypal email alerts within seconds of making the milestone payment showing these two sums.

    I was completely shocked - I was flabbergasted that they took money automatically from my Paypal account (I soon read on the internet that Freelancer take money without notifying people by email that they have supposedly signed them up for "pre-approved" billing).

    This would not have mattered so much *if* their system had not taken two payments.

    I read on the internet of someone else this has happened to: their payment was duplicated *and* support tried to tell them they must have done something wrong their end. That's what happened to me. I know I definitely didn't press anything twice.

    https://www.complaintsboard.com/complaints/wingz-florida-c588353.html

    I got on to support and after alleging wrong doing my end, they basically tried to tell me that the money would be a credit on my account. At that point I admit I started swearing as they said they could not tell me if or when I'd be refunded!

    I have now contacted Paypal's fraud department and they said they will investigate. I have sent them a few links and intend to put my case on as many warning sites as possible to alert people to this scam company until they refund me.

  • Em
      13th of Jun, 2012
    0 Votes

    Hi Avoid F. My name is Emir and I work for Freelancer. I’ve come across your post here at this page. I’ve seen your other post at sitejabber.com similar to this one. I’ll post again our reply to your concerns.

    Since you mentioned that you were charged twice for a milestone, we’d like to inform you that the second payment can be refunded by closing your Paypal dispute. Once that is done, please send an e-mail to [email protected] that you’ve closed your dispute. Our Customer Support Team will work on refunding the duplicate payment.

    We’ve looked into your case and our Support Team has resolved your issue.
    Again, we’d like to assure you that Freelancer.com is a legitimate business. We do not defraud people of their money.
    Should you have further enquiries, please send an e-mail to [email protected] and we’ll address them promptly.

    Thank you very much and we hope to see you use again Freelancer.com services.

  • Bu
      24th of Jul, 2012
    0 Votes

    I've been using Freelancer for work for 5 years and I am so disappointed with all of the changes that have been made. The costs have gone up and now there are fees popping up EVERYWHERE. I've never had money transfer issues unless I won a project while a transfer was being processed and Freelancer debited the project fee from that balance. This time, I transferred my balance and when it didn't transfer on the dates I was told it would, I went to freelancer.com to find out why. What I found were two project deletion fees taken from my balance. That $10 kept me from getting my entire transfer. These fees were taken on June 20, 2012 and I have not posted any projects as an employer on Freelancer for over two years. So what it appears to me is this: I had a couple of old projects hanging on the system and they deleted them and applied this latest new fee. It would have been nice to have gotten some sort of automated warning so I could have made the adjustment to my transfer. It also would have been nice to have received notification from Freelancer regarding this new fee, but, no, I was completely blindsided on this.

    Freelancer, unless you email policy changes to your users, fee additions, etc. or place the changes on your homepage so your users aren't surprised, you're going to have people calling you crooks. At one time I was very satisfied with my experience on your site and have had long-term relationships with some of the clients. Now, you all look like a bunch of money hungry beasts, placing tons of fees on the slave wages that clients using your site want to pay writers. Those of us who write full-time just want to make ends meet, but surprise fees that interrupt money transfers is right out WRONG. Quit surprising your users, tweak your system to avoid the payment issues mentioned by others above, and maybe, just maybe, you can once again be considered top-notch among more writers than those in India, Pakistan, the Philippines, etc who are not permitted to use the higher quality outsourcing sites. I don't use your site much these days, but I get the occasional repeat client who contacts me and deals through there. Your clients pay less than clients on Elance, yet your fees have become more ridiculous than Elance. Fortunately, I secure most of my work independently from outsourcing sites. I do feel it is quite unfortunate that my client wanted to use your system. My client got their work and gave me perfect feedback, yet I got burned. I have 100% positive feedback, which looks good on your site. However, you want to burn the writers and employers that make your site look good with fee after fee, reduced numbers of bids, and higher Gold Member fees.

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