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3.2 36 Reviews

Forever Living Complaints Summary

20 Resolved
16 Unresolved
Our verdict: While Forever Living has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Forever Living complaining about courier

Dear sir /Madam

I am Neeraj sharma from Ambala Cantt. I am recently joined with your FBO business partner. My FBO no. [protected]. I have sent a purchase order to you with invoice no. [protected] dated 23/03/2019.

Today I have received that goods from Trackon couriers docted no. 13140. When I opened these boxes, out of them 2 bottles were broken. With this mail I have attached the pics of that broken bottles.

Sir as you know the cost of each bottle is 1482.77. That is completely lose of 2965.54 for me without any my fault. Sir this is my first order to you. I want to continue this business with you.

Please take necessary action against Courier Company and who is responsible for that. And resend these 2 bottles to me. So that I will continue with you.

For any information regarding this matter you can call me at any time. My no. is [protected].

I hope you will resolved this issue as soon as possible.

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Forever Living individual seller

To whom it may concern,

I ordered 3 items with said helper from forever living, totaling £137.50. Due to health reasons i had to cancel the order until i could re visit this within a 4 weeks window. The individual claimed on numerous occasions they would refund my money, never has and is now ignoring every call and message. I'm absolutely fuming and I will not be ordering again but I want my money back ASAP. Please let me know how to resolve this, happily provide the individuals name and contact details.

In anticipation of an immediate response

Emma

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Forever Living Asking for money to increase cc

With the terms and conditions of the company that upline or their upline are not force someone to get their cc increased. But some of are playing game in this buisness and asking for money to increase there levels in company which is making company to be called fake.

Manyy of are there who get their cc increased and becoming senior manager at the age of 18.

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Forever Living aloe vera juice

Dear Sir/Madam,
Just a couple of days ago I purchased one 1Litre tetrapack of Aloe Vera Juice from Jaycee Chemists, C Block market Sector 41 Noida at Rs 1150/-. After opening the bottle, we took very small qty (1 sip) of the Aloe Vera juice and we noticed that the taste of the Aloe Vera Juice was extremely bitter. For the whole day we had pain in our stomach and our apetite was lost. Also we feel our food pipes are hurt. We have kept the above bottle in our fridge safely. We request some appropriate agency to investigate the quality of the juice and get the refund of the amount of purchase of the same. Thanking you.
Regards
Vinod Kumar
Noida, New Delhi NCR
Contact [protected]

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Richa Mayank Sharma
, US
Apr 02, 2021 3:38 pm EDT

Never purchase by Chemist Or Online Store
It may be duplicate
Call on [protected] to know more about it

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Forever Living forever aloe vera gel

I am using many products since one year but now quality of products mismatched from earlier, now in meerut ( INDIA), forever aelovera gel and forever nector is being sold in paper type container in place of plastic container, i feel that water is mixed in original aelovera gel, taste and benefits of this product is completely changed here. kindly do notice and guide your distributor please. Now no difference of forever aelovera gel which costs Rs 1300 and PATANJALI AELOVERA which costs only Rs 200 of 1 ltr. Please don't break our trust of this brand forever.

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Forever Living arctic sea capsules contains blood spots when

Forever living arctic sea capsules contained blood and spots when I opened the bottle. Some capsules are still sticky. Very dissappointed I bought it believing this was world class product.
Also I have had only had 7-8 capsules till now and found this thing now. I am concerned about my health if this could put me at risk.

Please contact me
+[protected]
[protected]@gmail.com

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Forever Living members of forever

Few months ago i joined forever but after few days there was no response from anyone in my city so after that i ask to my distributor there was no response from any one. Before joining he ask me if you cannot eran anything or cannot sale your products so money is refundable. So i ask him i want my money back. He took the products from me and said he will give me money back. 10 month have passed but he is not giving my money.

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Forever Living my upline

Dear sir/madam,

I would like to report my two up lines for professional negligence. I missed July's order deadline as I receiving treatment in the sexual assault trauma unit in the Rotunda Hospital in Dublin. I continuously requested assistance to submit orders and complete a number of sign ups on behalf. My immediate upline is my sister, Sinead Clare o'donoughue and above her is her close friend Nìamh Kiernan. I no longer wish for either of these girls to benefit from my Festina Lente Forever group. As a healer, I have a massive client base in the holistic community and am eager to get earning asap. I'm experiencing extreme cash flow difficulties as my family will not lend me ten euro to purchase electricity. I'm currently registered as homeless and receiving assistance from merchant's quay homeless services. I shall be based there today between solicitors appointments and garda statements. I also have to see a doctor for severe burns to my vagina.
My phone number is [protected],
Kind regards,
Nicola Clare.

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Forever Living billing

After 13 years membership ( assistant supervisor level) I was charged the full retail price for my purchase in Australia.
The customer service officer provided me a wrong online password to order. My bonus went straight to my sponsor.
After contacted the Sydney office, they played a fool game with me and they said: "we can not fix this problem for you.
Technically I paid 30 % more for the products each of my order like I should. Thanks for the Australian disqualified staff!

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Forever Living sun cream factor 30

Sadly I was told this works for everyone it does not! I went tont to Dominican republic and I had the worst most painful heat rash ever. it was very expensive for a small amount of suncream surely it should have worked? I would like my money back because it did nothing for me! it didn't work as promised I had severe heatrash I have photos. I couldn't wear shoes, my hands looked like they had scales and my chest looked like I had a disease so my holiday to carribean was ruined slightly by this as I was in agony I had to buy an ointment systral cream in 24 hours it cleared up I had to suffer with the heatrash 6 days to try give product a chance to work. I really didn't! I went on holiday 02/09 until 17/09 by the 04/09/15 I was covered in this heatrash it only got worse and I had to stay out the sun. I was recommend this by forever living reps and it didn't work? surely if something does not do what it says it will do you should get your money back, she has not offered a refund just said it works on everyone else-good answer... I have no invoice the representative ordered it. what can I do?

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Forever Living illegal sales practices and training

In August 2014 I was a direct seller/independent business owner for Forever Living Products UK when I first discovered the methods I was using for selling and promoting FLP products were illegal. I contacted UK Head Office for compliance support but my requests were ignored. It forced me to cease trading rather than continue to act illegally. As shown below, it has been confirmed these were illegal practices by Direct Selling Association (DSA) and Advertising Standards Agency (ASA). Warwick Trading Standards are also currently investigating the company.

Citizens Advice Bureau strongly advised me to report FLP to the authorities after it was clear FLP were refusing to answer my queries. CAB said the complaints were too serious to be overlooked as they affect a large number of people.

The following evidence consists of exact quotations from independent adjudications. I have done it this way so there can be no claim this complaint is not based on solid facts. These quotations can be proven accurate.

[Direct Quotes from] Direct Selling Association Adjudication, UK. Concluded 12 February 2015

“Health Claims

Such claims are now subject to Regulation (EC) No 1924/2006, which came into force on 1st July 2007. This EU Regulation applies directly in all EU states, including the UK.

The Regulation defines a “health claim” as follows:
‘health claim’ means any claim that states, suggests or implies that a relationship exists between a food category, a food or one of its constituents and health;

The complainant drew my attention to an FLP company document entitled “New distributor’s quick guide to being compliant” and in particular to the second of the seven points within it:
“Talk to customers about the health benefits of the products but don’t write them down in any form of advertising on or offline, this would be a claim”.

This is very bad advice. Taken on its own, it undoubtedly encourages distributors to make (spoken) health claims when selling to consumers. It reads as though its author believed that it is only written and not spoken health claims which must not be made to customers. That, however, is not the case.

The complainant points to the use by other distributors of flash cards which do make illegal health claims. It seems likely that that some FLP distributors are making illegal health claims about FLP food products to potential customers (and suggesting to their downlines that they do likewise). Indeed they are contrary to the terms of the uplines’ distributor contracts and to the company policy. My recommendation is that the Company takes urgent steps to stamp this out, including:
(i) issuing instructions/reminders to FLP distributors not to indulge in such practices; and
(ii) ensuring that those instructions make clear that the ban on health claims applies to spoken health claims just as much as to written ones.
The complainant states that distributors cannot describe the products as they are described in corporate training and also comply with what company sanctions: (Clause 6.16, 6.18 and 6.22 of Company Policy).

6.16) Company products do not have a medicinal license. It is illegal therefore to make any representation about company products that include medicinal claims. This means that company products must not be presented as being suitable for treating or preventing disease in human beings or animals, for example, “Shown to be effective on arthritis”. Nor should Company Products be presented as being capable of correcting or modifying normal physiological functions in human beings or animals for example: “increases metabolic rate”

6.18) Distributors must act with integrity ensuring that they never use misleading, deceptive or unfair sales practices.

6.22) Distributors must be aware that products should only be used in ways recommended by the company. If a distributor recommends a product for use, not sanctioned by the company, and this results in the customer seeking redress from through litigation, the company would not indemnify that Distributor i.e. they would be personally liable. Distributors are therefore advised against this practice.

The complainant says: “There is no alternative training that is offered or ways to talk about products to customers which do not contain medical claims so what other option is there?” I do not know whether it is true that no other way to sell or promote the products is given. Even if it is true however, the absence of suggestions of ways to sell without making health claims is sin of omission. Whilst an absence of positive examples capable of being followed, might mark out the training as of poor quality, it does not amount to encouragement to a distributor to flout the terms of his contract by making health claims when selling products to consumers.” [END OF DIRECT QUOTES]

[MY COMMENTS] The above adjudication was concluded 12 February 2015. One thing that was overlooked was that FLP’s UK Chief Executive Bob Parker should have been a “positive example capable of being followed,” instead he made personal suggestion to me I make health claims when selling products to consumers. He did this on the phone when I asked him how he would speak to customers in a compliant way. He gave example of what he would say to someone he met in the pub suffering from mobility issues, recommending Forever Freedom as something that would help (small £28 drink product). When I pointed out this was also a health claim he refused to offer any further suggestions or explain how else the high prices for products could be justified. This is an example of “sin of omission” by the company. I have my doubts this has changed. More than 7 months after this adjudication ended, in September 2015, I allowed FLP to preview this complaint. They said regarding the illegal practices they were urgently told to “stamp out”, “these were merely some recommendations for FLP to consider implementing” – email from Stuart Kennedy, FLP Complaints and Compliance Team Leader).

[Direct quotes from] Advertising Standards Agency investigation A15–303817 Regarding Health Claims by Company and use of Individual Health Professionals – dated 8 July 2015 online

“Five YouTube videos for a company, Forever Living Products, that sold aloe vera based drinks and nutritional supplements:

A) The first video featured Dr Atherton who stated that Aloe Vera “contains painkillers and anti-inflammatory components so if people are suffering from painful conditions, especially those that are inflammatory based like arthritis, would benefit from aloe. It has also a long-chain sugar or polysaccharide which is known to affect the immune system […] so people suffering with disorders of the immune system, two examples being psoriasis and ulcerative colitis, often get benefit as well {it also helps with irritable bowel syndrome […]

B) The second video featured a live presentation by the athlete, David Pickles, who discussed the benefits of a sports drink called “ARGI+”. One of the presentation slides stated “what can Argi+ do for you?” […] Helps reduce cholesterol levels [sic]”

C) The third video featured a live presentation by Dr Peter Atherton discussing the benefits of a supplement called “Artic Sea” and stated that “It can help towards lowering blood fat […] So we also have a product that will help us not to get a stroke and tends to help the heart rhythm stay regular […]

D) The forth video featured an interview with Dr Sylvia Chukwuemeka who stated, “I was a hospital doctor for ten years before I came across Forever and I had quite a number of health challenges, so I was in a worse state than my patients actually. Out of desperation I tried the Forever Aloe Vera gel […] I wasn’t really expecting it to work, but I was absolutely blown away by the results and from a medical point of view I was seriously, seriously impressed and I knew there was something really special within the products […]

E) The fifth video featured an interview with Dorne Parker, a nutritionist, who stated “Forever Lite Ultra with Aminotein shakes are the most nutritionally balanced meal replacement shakes you can buy. It’s very safe, it’s natural, it’s delicious and it promotes lean muscle and unlike other shakes on the market it contains a good natural source of protein which is essential for optimum nutrition and it uniquely contains aminotein which is group of amino acids which help to break down the proteins in the body […]”

Issue

The complainant challenged the following claims, which were subject to Regulation (EC) 1924/2006 on nutrition and health claims made on foods (the EU Regulations), as reflected in the CAP Code:

1) Aloe vera “contains painkillers and anti-inflammatory components so if people are suffering from painful conditions, especially that are inflammatory based like arthritis, would benefit from aloe. It has also a long-chain sugar or polysaccharide which is known to affect the immune system […] so people suffering with disorders of the immune system, two examples being psoriasis and ulcerative colitis, often get benefit as well {it also helps with irritable bowel syndrome […]

2) ARGI+ “Helps reduce cholesterol levels [sic]” and that the supplement product Arctic Sea “can help towards lowering blood fat” and “that [it] will perhaps help us not to get a stroke and tends to help the heart rhythm stay regular”, which were reduction of risk claims that had to be registered on the EU register.

3) The complainant further challenged whether ads (a), (c), (d) and (e) breached the Code, because it made health claims that referred to the recommendations of health professionals.
Investigated under CAP Code (Edition 12) rules 15.6, 15.6.2, and 15.6.3 (Food, food supplements and associated health and nutrition claims).
CAP Code (Edition 12)

15.6. The following are not acceptable in marketing communications for products within the remit of this section: […]
15.6.2. Claims that state or imply a food prevents, treats or cures human disease. Reduction-of disease-risk claims are only acceptable if authorised by the European Commission
15.6.3. Health claims that refer to the recommendation of an individual health professional. Health claims that refer to the recommendation of an association are acceptable only if that association is a health-related charity or a national representative body of medicine, nutrition or dietetics. (END OF QUOTES)

Reference to the complaint can be found at: https://www.asa.org.uk/Rulings/Adjudications.aspx?SearchTerms=forever%20living%2... />

[MY COMMENTS] Forever Living Products offered no defence to the above ASA investigation. All five illegal videos were removed from FLP’s YouTube channel. Because FLP co-operated without defence ASA resolved this case informally.

It begs the question, if Forever are aware the legislation prohibits “recommendation of an individual health professional” and it is indefensible to employ health professionals including (Experienced GP) Peter Atherton, (Vet) David Urch and (Nutritionist) Dorne Parker to teach health benefits, why is this “Advisory Board” used to teach Health Claims at HQ trainings? They recommend in those trainings the efficacy of FLP products for a multitude of health issues with humans and animals. They also offered free distributor consultations advising on end consumer’s health issues. Like many I paid for these trainings and received the consultation advice, before I understood it could not be used legally.

Summary and Desirable Resolution

I first raised these legal complaints with the company in September 2014. They repeatedly refused to give any formal response until terminating me in November. I had written to Head Office in America, the Compliance Department in UK and the Advisory Board’s panel of experts. In each instance these concerns were ignored and no support was offered. I did eventually have verbal conversations with Bob Parker (Chief Executive UK, Ireland and Iceland), in these he verbally acknowledged the validity of my complaints, but would only give me the following options 1) resign voluntarily (scrapping my existing business) 2) carry on regardless (turn a blind eye) “like the many professional, intelligent people who have looked carefully at the business and established very successful FLP businesses.” He confirmed FLP’s owners in America had been consulted regarding my complaint and these were the only options they were offering. I did not accept these as a resolution and was forcibly terminated 7 November 2014 by letter from Bob Parker.

Since that time, Forever Living Products UK have tripled in size and claim to be world number one for sales and growth (out of 150+ countries). The best assumption is, they discriminated against me and are currently providing distributors legally compliant instruction/support. If this is the case, FLP should acknowledge I was unfairly discriminated against and fair compensation should be offered.

Forever Living Product’s response when previewing this complaint in September 2015 was: “We request that you refrain from publishing your Complaint online or in any other medium. The statements in your complaint will cause a reader of your complaint to consider FLP to be dishonest and untrustworthy and to form a very low impression of FLP, its products and business. This will cause damage to FLP’s reputation and business” – Stuart Kennedy, FLP Complaints and Compliance Team Leader. (END OF QUOTE)

This response contained no apology or acknowledgement of unfair treatment. When I challenged them, FLP were unable to highlight a single untrue quotation or statement within my above complaint. All quotations can be proven and my statements supported by correspondence. Since everyone has right to be well-informed and fairly treated by such companies I now make these facts available. Perhaps it will help the issues get properly addressed.

FLP Whistle-blower

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Outfit35344
, US
Apr 12, 2018 7:23 am EDT

Check out the following Forever and Mlm link

https://www.mumsnet.com/Talk/legal_money_matters/3211074-MLM-Bot-Watch-37-Planes-Trainings-and-Automobiles?pg=13&order=

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Outfit35344
, US
Apr 12, 2018 7:21 am EDT

Forever living is only about recruitment and getting people into your downline. It’s not about the product. Most people buy 4 CC’s each month with the hope that they will hit the big time but soon find out its unsustainable. The top people in the company lie in order to draw people in. They rent big houses and lease expensive cars so that you think that they are rich but they are not. The big cheques aren’t big once it’s converted into £’s and tax is paid.

Too many people have lost self esteem, relationships, marriages and confidence through this organisation and only realise that they were is a bubble after they have left. Its unbelievable the amount of lies that are told in order to recruit a person and then the person is made to feel guilty if they don’t perform. The person is made to believe that the problem must be due to them and as a result convince themselves to work harder in order to achieve that dream home, dream car, dream holiday, dream handbag, dream pair of shoes etc. If someone from Forever living promises you the world and tries to lure you in with either their bank statement or one of their uplines bank statement, ask for their address and check it on land registry to see the real owner - it will cost you £3/4 max and challenge why there is a different registered owner on land registry- watch the person lie! Ask for proof that their car is owned outright. Ask where they go on holidays and note it’s all Forever living holidays. If that’s, ‘living the dream’ I would rather not, thanks.

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Raghu Anand
, US
Feb 27, 2018 1:10 am EST

I am very glad after reading such a wonderful article. Please keep posting more on the ayurveda topics. For more info you can also visit:- http://healthanand.in/

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Nojhct
, US
May 15, 2017 4:40 pm EDT

I had issues with this company around two years ago when I bought a diet plan from one of their salespeople I knew which was £100 (way too expensive).About the time I bought it, I contacted this individual a few times to discuss issues such as possible side-effects and a refund if I was not satisfied with the product, but she ignored my phone calls and later sent a brusque and something threatening text message that brought a third party in, more or less making it clear she was fed-up of my calls and implied that she would cause trouble if I didn't stop enquiring.This was totally unacceptable as I could not walk into a shop and discuss such matters, only phone, text or e-mail.It was very obvious that once she got my money, she wasn't bothered about any other matter pertaining to the product, the only aspect she gave was rather feebly directing me to a Facebook group.It was atrocious customer service, and I complained to FLP explaining my concerns and asked for a refund.
Unsurprisingly, they patronisinsingly fobbed off my complaints, another being that this salesperson did not tell me about my rights and money back guarantee, which they dubiously explained she was not legally obliged to inform me about.I did not believe this nonsense for a second, and forwarded on my concerns to Warwickshire Trading Standards, who rather dissapointingly had little to say about my concerns and just replied with a bland, PR-riddled statement.
Still, after what has been said here, I may get back to WTS and ask for their opinions further from this adjudication from the ASA, in which I hope they will forward relevant conclusions from their investigations into this company.

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Littlebird1986
, GB
Jun 19, 2016 1:54 pm EDT

With regards to compliance, you are so very right. I wondered why all of a sudden there was so much focus on compliant Facebook posting and not making health claims. The emphasis is totally on recruitment in this company, not product. It's all smoke and mirrors. I too bought the £199 starter kit but left when I realised how unethical the whole thing was. Glad you're out now x

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HZR
, GB
Feb 26, 2016 4:42 am EST
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To the writer of this article, I would be very interested in speaking to you further about this matter. I cannot go into the reasons on here but if you email henryzachrobinson at yahoo (dot) com I'll be happy to explain in more detail and provide my credentials. Feel free to use an anonymous email to respond if you have any concerns over identifying yourself at this stage.

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Bot Watch
, GB
Feb 26, 2016 4:22 am EST
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Your experience is horrendous, I am sorry you went through that. Thanks for sharing your experience to try and warn others about what is going on. This has caught the attention of the people on a Mumsnet thread who are fighting against MLMs. You would be most welcome to come and share your experiences with us. http://www.mumsnet.com/Talk/legal_money_matters/2578946-Cant-Stop-Wont-Stop-MLM-Botwatch-10-Now-Featuring-MLMers-who-dont-answer-questions-jokes-posts-by-eyes-questions-about-Forever-Living-Ariix-Younique-Jamberry-etc-as-scambralamas?pg=1&order=

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Amanda Littler
, US
Feb 26, 2016 12:58 am EST

You experience confirms my own experience of this MLM company; that they will say anything they can get away with in order to sell product. They pay lip service to their own rules and those of the country they market in. They are not trustworthy. Well done in pursuing this matter.

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Marg85
, GB
Oct 05, 2015 9:52 am EDT

Didn't know this, thank you!

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9:44 am EDT
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Forever Living poor administration

In my late teens, I was
diagnosed with a rare serious digestive disorder. After multiple
surgeries, and challenges, a friend of mine introduced me to Aloe
Vera. At that time, the only company processing whole, natural, aloe
vera was Forever Living Products. I have used Forever Living's
products since the early 1980s. Many of the folks with my condition
have continued that serious problems, but I seem to have avoided
them. It only difference that I can see is my consistent use of aloe
vera products.

my husband has also had
some extreme health issues that seem to have been helped by using the
whole aloe vera product, as opposed to the concentrated watered down
product available in most supermarkets and health food outlets.

For over 20 years, I have
been involved with Forever Living Products. When I lived in the
United States, I made a comfortable extra income every month from
using Forever Living Products, and recommending them to my friends. I
have never been an aggressive multilevel marketer. I find that with
most network marketing or multilevel marketing companies there are
usually only a few at the top who make large amounts of money. As I
said, that was never my goal.

In 2007 my husband and I
moved to Germany. This seems to be where of our problems start. When
we married in 2006, my husband and I wanted to combine our ID
numbers. Over the course of a year I sent three copies of our
marriage certificate to various people at Forever Living Products
corporate office. The first copy was sent to a general address, along
with the required form. The next 2 copies were sent certified mail
to Rose Perez in their distributor relations office. There was no
response, no confirmation and after a year I contacted them again.
Again I was told a form was required and I had to send my marriage
certificate AGAIN. Again I sent a certified letter, again I wait
for response, again there was no response, and again after several
months I contacted them, and again I was told that nothing is ever
been received. This has gone on for seven years. As of today I have
sent a total of 8 (eight) copies of our marriage certificate. It is
an American certificate, from the state of Florida, it shouldn't be
hard for them to read or process. I have been told by Ms. Elkins
that this change has been made, but it has taken almost 8 (EIGHT)
years.
When we actually moved to
Germany, we spoke with several distributors who were working with
Forever Living about selling their products in Germany. We were
promised by one area manager in Essen Germany that he would help
clarify the situation for me and get us started. After our long
conversation in his promise to "get back to me", I never
heard from them again even though I left many voicemail messages, I
never received an answer.

In the city we live in
now, there is actually a Forever Living Products office. We went in
almost 18 months ago and talked to my name Michael Snehotta. Again
lots of promises that he would talk to their legal department, that
he would help us going forward, that he would get us the information
that we needed to "be successful" and so on. And again,
after that conversation, we heard nothing. As a matter of fact within
two weeks that office closed. Now it seems to be a place where local
representatives have training meetings, however we have never been
invited to use that office. We have talked to some of the
representatives that work there, but unless you're in their downline
they don't seem to be willing to help in anyway. The idea that
everyone working together makes a better company is lost.

Over the last seven years,
we have talked to multiple Forever Living representatives and
managers asking for assistance with getting started in Germany. I
have had lots of promises, but no real help. I have continued to use
the products, but I have been forced to buy them from a rival
company, LR. I find this theory distressing, as it prevents me from
having any commission or bonus payment on the products I buy, it also
forces me to send new representatives to a rival company, which loses
me any commission or compensation from those representatives. The
other issue is that joining LR is extremely expensive.

All this is come to a head
recently because in 2012 we suggested the aloe vera product to a
friend with some serious health issues. He began using the product,
and to my knowledge is still using the product at a rate of about a
case of aloe vera every month, however, due to the fact that I
haven't been able to get help from Forever Living Products, we have
received no commission on those products.

Then on
the 14th of September we received a check from Forever Living that
had been written in 2012, and sent in September 2014 to an address
that we no longer live at. Our friends at that address forwarded the
check to us. I found it absolutely astounding as I have pretty much
written off Forever Living as something that will never work for us
as a business, not because of the product or even the business plan
but because of the administration of the company.

My fears regarding
Forever Livings administration have once again been proven correct,
in this current situation. Knowing that I could not pass to check, I
sent an e-mail to both Forever Living in the United States and their
office in Germany.

I
received no answer to either e-mail, so I called the office in
Germany three times. The last call, I spoke with a representative
named Giuseppe Genuardi. Mr. Genuardi told me that nothing could be
done because they person in charge of international accounts was out
of the office. I made it very clear to him that that was not
acceptable, and it needed to be taken care of soon as possible. As
with all my interactions with Forever Living Products, lots of
promises were made. Someone would call me back, this would be taken
care of the day, and so on. That was about nine o'clock in the
morning.

At around 3:30 PM I
received an e-mail from Daniel Kremb saying that we would have to
fill out a SEPA form, and return the check. No apology, no
explanation, nothing just a form. I called spoke against Mr. Genuardi
and ask to speak to Mr. Kremb. After a long hold I was told he was
going into a meeting and I just needed to fill out the form and send
the check back. The idea that the check was no longer valid, and it
could simply be voided and the payment made was not even a
consideration.

On
Wednesday afternoon, German time, I received an e-mail from a Marci
Rivera. I had sent a copy of my e-mail to Rex Maughns listed e-mail
address which had obviously been intercepted by his "executive
assistant" Desiree Elkins. Ms. Rivera, in the same good
old-fashioned Forever Living way, made her basic apology, without
taking any responsibility for the situation, and stated that she had
never heard of this situation before and that no one in her office
had any knowledge of my problems with the name change. I was so
shocked by this I didn't really know how to respond. I responded to
her e-mail, by stating the facts again, as I have stated them above.
I also attempted to call Ms. Rivera but was told she was not
available. On Thursday, after repeated attempts to talk to Daniel
Krembs, we decided, based on the past failures of forever living
administration, and distributor relations, we did not feel
comfortable returning the check. What if they lost it, as they have
7 previous marriage certificates? Would they even respond when they
received it? Would it go into their ethernet for another 7 years?
All of those things are possible. Why could they not simply void the
old check and issue a new one? SIMPLES!

I stated to them that due
to past failures, If the money was not paid into our account I would
simply take legal action as we have no confidence the situation will
be handled in a timely or accurate manner.
I sent
a copy of this email to Ms. Rivera and Ms. Elkins. however I
received an out of office replied that she would not be in the office
till sometime next week. I then decided to call Desiree Elkins as she
is supposedly representative for Rex Maughn. Ms. Elkins informed me
that she has not read my subsequest emails as she was “not in the
loop because she had forwarded it to someone else”. She also
informed me she was not responsible for "customer service".
I reminded her that I am not a customer, but a distributor trying to
make a living from their products. In addition to that, having been
an executive assistant for many years (probably longer than Ms.
Elkins has been alive) I think she is responsible for customer
service, and if she's going to act on behalf of Rex Maughn and she is
his representative. She made the comment that " I hope
insulting me makes you feel better". Well it seems the truth is
an insult to her. In my opinion, her attitude is an insult to the
folks she is supposed to be representing. If she beleives she is
only "there for Rex Maughn" she is not reflecting him
well.

On 18 September we
returned the SEPA form with our banking information, as well as a PDF
copy of the check. At that time we told them that if it wasn't paid
by Friday the 19th that we would simply take it to a judge in Germany
and seek a Mahnung (court order), I may be crazy, but should we have
to go through all this for simple payment that should've been sent to
us in 2012?
In the end Ms Elkins did
contact the German office and ask them to take care of the situation.
She gave us the name of the executive assistant for the country
manager in Germany as Petra Bieniek. When we called, Petra Bieniek
refused to talk to us. We asked to talk to some of the people in the
office we have talked previously we were told none of them were
available to talk to US! They were in the office, but refused to
speak to us.

The whole situation has
left a very bad taste in my mouth. If they cannot do something as
simple as sending a check to the correct address at the correct time,
or make simple name and address corrections, how can anyone trust
them to deal with their business finances. What if the check was for
5, 000 or 500, 000. They do not seem to care. The fact that the
distributors are the reason the company is successful does not seem
to make any difference to them. The attitude of superiority is just
sickening. The idea that they are actually working for the
distributors of Forever Living Products, is totally missing. The idea
that THEY might have done something wrong or caused a problem for
that prevents a distributor from actually being successful is
something that they seem to not be able to take responsibility for.

Years ago, when Rex Maughn
started Forever Living Products I joined because of their attitude
toward the distributors. At that time network marketing companies
treated their distributors as if they were slaves of some sort. That
was not the attitude of Forever Living Products when I started, but
it seems you've changed.

In the
middle of all this, I have had new representative sign-up. What do I
do with them? why tell them about the situation? do I tell them that
they should proof everything that they do with Forever Living? do I
tell them that simple bureaucratic changes are going to take 10 years
to work out? I don't know, I do know that this is a situation that
could have been avoided. I also know that when the problem was
identified them it could've been solved within a few hours, but there
again this superiority of those in the corporate staff have caused
this problem...period

We are now left to decide
what we'll do going forward. As I've said several times, love the
product but the administration is a nightmare. I can only conclude
that it is a nightmare because those who are in corporate staff
positions have little or no regard for the distributors. Now that my
name change is actually taken place, I suppose, I will continue to
use the product. I will however have second thoughts about subjecting
anyone to the treatment of the company whose staff do not seem to
have any respect for their distributors.

So let this be a warning
to you, even companies that start out good, can go bad. Just because
the product is superior, if you're going to work in network
marketing, it's good idea to check how the company deals with their
distributors in the long run.
taken from http://foreverlivingfailures.wordpress.com/

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Forever Living fake medisin they are sold

hello guys
i am going to telling some truth about forever living product, i use there product which they give guaranty of there product of cure and but they are nonsense, there product are not effective, i think there product contain some kind of juices so, please please don't buy them i cheat by them and i don't want you are ... they are totally fake fake fake fake.

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Forever Living customer service arrogant

I am apalled at the aroogance of the customer care of forever living india. They are so rude and refused to furnish any informatio regarding products and then started to yell at me over the phone and every attendent will pick up the call defend th rude girl and bang down the phone. I myself am the distributor and now after these repeated attemops tp place orders, choose to opt out of forever living totally and discontinue using the products! Such a put off! Get educated mannered people on the phone please!

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Nojhct
, US
May 15, 2017 4:46 pm EDT

Much like my experience;once they take your money (for wildly over-priced products as well), they couldn't care less.

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Heidi Martindale MUA
Oswestry, GB
Dec 26, 2014 6:23 pm EST
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Is this Forever Livings view of women? Disgusting, demeaning and sets back womankind by 50 years! Completely inappropriate to modern women! Makes my blood boil!

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Forever Living did not received cheque

Hi!
I'm one of the distributor of Forever Living Product, i have joined this company last year, my upline told me that i had purchased the company products & supposed to received the chegue from the company and the downline, but i have not yet receved any cheque till date where as other distributors have already received from flpindia two three times.kindly expedite the matter immediately so that i can continue as a good distributor in this area.
Thanking you.
Malsawmthangi
Distributor Details:[protected]
Sponsor's ID Number:[protected]

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gbola
, NG
Dec 18, 2017 3:26 am EST
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I JOINED FOREVER LIVING THIS YEAR AUGUST 2017, AND HAVE BOUGHT THE COMPANY PRODUCT OF N135, 000.00, AND AND ALSO HAVE ADD ONE MEMBER[DOWNLINE] TO THE COMPANY, WHO HAS ALREADY BOUGHT THE PRODUCT OF N135, 000.00 SINCE OCTOBER, 2017, AND AM NOT YET PAID. I WANT TO KNOW WHY MY ACCOUNT IS NOT YET CREDITED, I WANT TO BRING IN MORE PEOPLE, BUT AM RESTRICTED BECAUSE OF WHAT ARE MY TO SHOW AS EVIDENT OF ADDING DOWNLINE[MEMBER] TO THE COMPANY. OLUWATOYIN J. AYODELE. NIGERIA. THANKS.
DISTRIBUTOR DETAIL :-[protected]
DOWNLINE DETAIL:- [protected]

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Salim Charania
, IN
Oct 25, 2012 5:37 am EDT
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you do not recieve cheques from the purchase made from ur id! You get cheques only when ur downline purchases products from thier id! plz make note of this n ask ur appliance to explain you the marketting plan properly or you can attend the seminar of marketting plan n understand the whole concept!

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sk rasheed
, IN
Oct 09, 2012 7:20 pm EDT

i have recently joined as new distributor in FLP, my sponsor took Rs/- 3000 from me, promised me that i will recieve Rs/- 200 from it. but according to norms i should get Rs/ 450 retail profits alongwith bonus. can i believw my sponsor.
My flp ID: [protected]

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Forever Living exploitative in nature

I would like to express my inner complains directing to the company mationed above, the company infact it shows that it yields more profits once you make an overlook to it as whole, but the reverse is that most of its joined partners who runs this business in part of africa the are not benefiting those small enterpreneurers who decided to invest to such company, because the company supplies products which are sold with a very high price, to the extend that an ordinary customer cant purchase it, as a results some one can not manage to sale the whole products, it eventually leads to losse of the person's contribution as a capital, because the profit of a member depends on the sales made by a person. Therefore the company should regulate their system to make their products not cost as such.
Thank you and i hope my complains will be a good challenge to the company. .

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Muhamad ashraf
, US
Nov 26, 2023 1:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

One of my college fellow tell me about online business and to invest a handaome amount...which i paid to some her upline account.now she step back and my amount is in her upline account.kindly help me to refund my money.

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Bamimore Rukiyat k
Lagos, NG
Aug 10, 2023 12:11 am EDT
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I made an order I have confirmed payments yet I have not received the product over 24hours now what is going on,they are bit even picking their office line

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Abdul Qudus
, US
Jul 15, 2023 4:54 am EDT
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I am assistance superviser from Forever living products company..

I have not benifis from FLP.

Plz return my 2cc amount..

And I have not receive the any products.

I have 4 months in this platform but not receive any benifis..

So I can not working plz return my money..

Plz.. Plz... Plz.. Plz

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Veena Vishwakarma
, US
Apr 02, 2023 6:28 pm EDT
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Order was placed on 11th March and from city side and 15 days completed but product is undelivered ...

Fbo id [protected]

Invoice no.[protected]

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Aryan Singh
, US
Nov 05, 2022 8:51 pm EDT

Hello sir My Name Aryan Singh There is a person named Munna Tiwari in Sales Marketing in Work India Company. He took ₹ 10000 from me in his account and he is not giving me ads to give that ad. They are saying that I will not give your money nor will I give you an ad, sir, there is no solution for this. Job According

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Claurina
, ZA
Mar 16, 2020 12:35 am EDT

I haven't recieved any recap from when i joined

Kelly Alvez
Kelly Alvez
, US
Sep 15, 2019 7:21 pm EDT

Forever Living is a scam and handles business in a very unethical way. They take advantage of the old and uneducated victims who are lured by misinformation, chasing a goal that’s always so close to reach but never a reality, I invested so much and when they realized I was no longer useful they discarded me like they did to others complaining. Companies like this have always been getting away with it because most people don’t know they can get their money back.
Luckily I found someone in these comments called Alex, the most reliable Asset Recovery Agent who took on my case and made sure I recovered everything I lost. You can email him here;
AGcollections84{at}gmail, com

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Kelly_alvez
, US
Sep 15, 2019 11:48 am EDT

My heart is crushed, I’m disappointed and I never taught this would happen to me but glad I got the help I needed. The way Forever Living Handles business is very unethical. Their representative lure you to this smartly designed plan. Amway’s representatives misguide and misinform like any other business or a product’s sale representatives. which is attractive to listen for the first time with the ‘Entrepreneur” motto. But it is another way of making money leaving you frustrated in the end. I advise every one not to join this unethical product promotion. I lost about $13, 000 dealing with them hoping one day I’ll make anything back but lost everything. Luckily I found Alex, the most reliable Asset Recovery Agent who I got his number 646.328.9404 from these comments/reviews that made sure I got it all back.
Just when I thought all hope was lost, he took on the case and recovered all my money.

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Karen Skipper
, GB
Dec 13, 2018 6:53 am EST

I purchased this product today, I've attached the photo of the product, which was on my bedside table unused but the light shinning on it, there must be a quarter of the tube empty absolutely disgusted considering the price of it
Karen Skipper [protected]

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ajay012
, IN
Sep 15, 2018 7:40 am EDT

all products are bad and kuch bhi farak nahi padta in products se. or jo bhi ye products bechte hai woto +2 pass bhi nahi hotel or khud ko doctor samjhte hai... all products are useless.. please don't buy of any products of this company. forever products ka main motive logo ki health ko acha karna nahi balki paisa kamana hai.. my mother is sugar and bp peasant. Anjali (forever employee joki mohali ke office main work karti hai) jo ki mere ghar ke pass rahti hai usne mujhe forever ke bare m btaea ki use use karo bimari think ho jaegi. three month forever products use kea aelovera gel, garcineya etc total 10, 000/- rs. lage. or Anjali ne mujhe 900/-rs. ka aelovera gel 1500/-rs main dea.. ESE usne sbhi products main mujhse Jada paisse le. itne paise dene ke bad bhi kuch nahi hua.. so I request all peoples agar apko koi bimari hai to doctor ke pass jao aese useless products ke chakkar main mat pado..

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Most discussed Forever Living complaints

exploitative in nature
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