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Foot Locker / money taken and no product received

1 Stockton, CA, United States

I went to the stockton, ca branch in sherwood mall to but some shoes for christmas. As I was paying for the product the system went down and the manager was having issues with payment. My financial institution states that the money was with drawn from my account, but on the store system it was shown as unpaid. They contacted your bank and they said it was not taken and that it is pending, but I called and my bank confirmed it was taken. I wasted 2 hours waiting for a solution. Now I have to go back on christmas eve to see if my money is with refunded. I am very angry, that nobody was able to help refund me or leave with the shoes I clearly paid for!

Dec 20, 2018

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