Fitness First / philippines - bgc branch - unauthorized credit card charging due to unprocessed cancellation request

Taguig, Philippines
Contact information:

I filled up the fitness first application for change in membership to cancel my account last feb 16, 2017 as I am unable to use it for work reasons. It should take effect april 2017. Based on the application form, it was indicated that my final usage date is march 31, 2017 but I was still charged continuously until now. I made several attempts to email and raise my concern but there was no reply. I called the customer service (+[protected]) and they keep on promising that they will get back to me but to no avail. I request for reversal of all charges after march 31, 2017.

Jun 16, 2017

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