First Horizon / I feel as if I am being blackmailed
I have a problem with First Horizon. I have had a Home Mortgage with them for the past 6 years; and never had a late payment. I am currently paying my loan on line with them. I received a letter from them letting me know they were going to start charging a "convenience fee" of $11 in the future. They did offer me other options that are 'free.' I can join their bank. Or give them my bank and account number so they can withdraw the payment from my account. I feel as if I am being blackmailed.
Their letter states "The monthly automatic draft program offers a convenient way to have your payment deducted from your checking or savings account automatically - saving you the step of having to call us or go online each month to make your payment." If they want to charge a "convenience fee" they should charge anyone who wants that 'convenience'. I would prefer not to have anyone have access to my bank account.
Why can they do this and call it a "convenience fee"? The online payment will still be available. Why charge me $11 to transfer money from my account to theirs by myself but if I want them to do it is free? That makes no sense to me. Someone there is being paid too much to come up with silly ideas to make more money from the consumer who is left with little choice. So they blackmail us.
PO Box 630327
Irving TX [protected]