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First Gulf Bank [FGB] / balance transfer request

United Arab Emirates

Hii

My name is sharon iam one your coustmer . 3 year ism using your credit card and always i face some issues from your bank side especially the costumer service department.

Last thursday 19 October i called your callcenter for a balance transfer of Aed1800 to my ADCB card as per the tele conversation your staff informed me that the intrest rate will be .33% for 2 years emi and 3% processing fee as a coustomer i agreed and ididnt request any kind of discount and i agrred the charges. Today i recive call from your bank again and your staff informe me that .33% is not possible to provide beacause your bank dnt have that much profit they will charge me .69%. as a coustomer I should more money to save the bank or bank should help to the customer to save his money. I need a proper solution for this issues. This is the second time iam getting the last minute changes polcy from your bank.
Waiting for Your immediate proper reply.

Regards
Sharon

Sh
Oct 23, 2017

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