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Finish Line / unauthorized charge

1 United States

I placed an online order with Finish Line on 12/9/10 for 2 pairs of shoes. I ordered ground shipping & was notified the shoes may ship separately from different locations, which was fine as long as I received my order. Well, my shoes did ship separately from different locations & I was billed the $7.99 shipping charge for each pair of shoes! Not only did I end up paying $15.98 for ground shipping for ONE order, but the one pair of shoes was advertised free shipping! So regardless, I should not have had to pay shipping for the shoes which were advertised free shipping.I have made numerous attempts at calling them for an explanation & I have either waited on hold for as long as 40 minutes or I get a busy signal. I also have sent emails inquires regarding this issue & have yet to receive a response. This is by far the worst company I have ever had to deal with, such poor customer service! I will never order from them again!!

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