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FinChoice South Africa / payout letter requested from 2017

1 Cape Town, South Africa
Contact information:

I Was handed over for collection in 2017 by Finchoice to Shapiro Sheik which is one of their debt collector, and I was given a settlement discount to pay up the Loan, I have paid the Amount of R14.975.00 as that was the Amount that was requested after the discount as I have told them to please send me the Balance for everything that I owe at Finchoice as I was in the process of buying a House but because they Blacklisted me I couldn't qualify, did the payment on the 03rd of May 2017 send the proof of payment I requested the pay out letter for me to at least have a proof that I have paid them, the lady that I spoke to at Finchoice promised to send it even today still nothing, after few month I received Emails and Phone calls from VVM and Hammondpole requesting the payment of R2300 which I didn't know what was that for when I called Fichoice they told me I don't owe them they can see the payment on their Books I requested again pay out letter and still nothing after few months I received call and Emails again that I owe them 300 I asked what was that for and they say it was for the loan that was outstanding out of desperation because I want my name to be cleared so that I can qualify for a House I paid and send proof of payment, after all the payments I did still no pay out letter, Emails and calls from different debt collectors requesting payment
if you can please assist in getting a pay out letter for both the Account and remove my name from ITC its been 1 year know and they cant send me the pay out letter and clear my name please assist, I cant buy a House because of this

Ss
Jun 7, 2018

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