FastFloors.com / Bad Copmany, stay away
Fastfloors advertises “110% Price Match Guarantee”. This is a complete scam. After placing the order inserting the prices from a legitimate on-line competitor (which were substantially less, by the way) they matched the price, but only beat it by 2.5%, or a 102.5% price match. I did not mind too much because I was not going to have to pay the state sales tax, so it was close to 110% off….Then, the next day they cancelled my entire order! Not by email and not by phone, they just did it. I noticed when I logged on to check the status. I called to see what was up. The operator was very polite and professional and transferred me to customer service agent who was also very nice. She said that the price in the price match was within their acceptable low price limits, and she did not know why it had been cancelled, but she would call me back in 10 minutes to let me know.
Several hours later I had not heard a thing so I Googeled “Fastfloors reviews” and found many bad reviews, including: not honoring the price match, damaged orders, long delivery times, to name a few. Now I am glad they cancelled. Out of curiosity, I sent emails and left several voice mail message to still try to find out why it was cancelled, none were ever returned. This is unacceptable for an order that was in excess of $1, 500.
I ended up going with the company I used for the price match, and saved even more money by ordering the underlayment from ebay. The underlayment was $75 for 100 sq ft on the other site and $85 at Fastfloors. Delivered ebay price for the same product: $36! I highly recommend ebay no matter which flooring company you use. In addition go to Harbor Freight to get the laminate install kit (96447-2VGA) that includes the tapping block, pull bar and spacers, for $6.00, it’s over $20 at the on-line stores.
More FastFloors.com Complaints & Reviews
- FastFloors.com - tiles 
- FastFloors.com - DEFECTIVE FLOORING 
- FastFloors.com - Price match guarantee a joke 
- Fast Floors - beware 
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