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Fandango / mix-up

1 United States Review updated:
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Fandango is selling I-max tickets online for Lincoln Centre I-max in NYC for Batman "Black Knight." We bought 2 tickets for the 8:45 pm show 4 days in advance, but when you got to the theatre, we discovered that the show time was not in Imax. Loews Theatre refunded our ticket money, but we did not see the I-max version.

A long subway ride ($8.00 wasted), two hours out of our evening and no I-max "Black Knight." Loews says it cannot get Fandango to correct its listings, so Loews is dealing with unhappy customers for several shows a day.

Va
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Comments

  • Ga
      6th of Oct, 2008
    0 Votes

    First time use of Fandango will be my last too! Fandango's confusing web site has no telephone customer service for errors in purchasing tickets. They have a no refund policy, and we were left to the theater to clear up their mess. WE HATE FANDANGO AND WILL NEVER USE THEM AGAIN!

  • Yo
      10th of Mar, 2009
    0 Votes

    I totally agree. I was charged WITHOUT my authorization for some kind of membership. Do not click on any discount offers because you will automatically be enrolled in a membership without your consent.

  • He
      12th of Nov, 2018
    0 Votes
    Fandango - Horrible, Rude Customer Service that FORCED Disconnect
    Valencia
    California
    United States
    fandango.com

    Rude, Unintelligent. Just aweful. I would love to get in touch with Paul Yanover (President) or Sandro Corsara (vp) to show how rude it is to force a disconnect with a customer. This is against every customer service policy I've ever seen. She dropped my chat with ZERO knowledge on the status of my request. Tabbie, shame on you. You're horrible.

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