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Famous FootwearCustomer Service

My names is Melissa Fontenot [protected], I am a very frequent customer as you can see by my reward card. I do just about all my shopping at the Riceland Pavilion in Baytown Texas.
I was really happy when y'all reopened it after hurricane Harvey.
On 8/11/2018 (tax free weekend & BOGO 1/2 off) I purchased 4 pairs of shoes, 2 of which where for my grandchild who was not with me at the time. I got the wrong size so on 8/15/18 I took her with me to exchange them and to make sure I got her the size she needed in the exact same shoes...
Same every thing plus having the receipt...
The "Assistant Manager" Rashad was call to help me but after several tries not knowing how to do a return and 15 minutes of us waiting patiently he told me that "the shoes where not on sell anymore so for me to get the BOGO that I had to pay the difference" I told him it did not work that way, that all I wanted to do is do an even exchange... After trying to get him to understand that he turned from me to my son and asked him if he could tell him how it worked so my son could get me to understand what he was saying, my son, knowing that Rashad was wrong and being very disrespectful, told him No...
After that Rashad told me that there was nothing he could do that if I wanted to exchange I had to pay the difference but he was not going to argue with me he did not have time...
Well, needless to say I left. I went back on 8/17/18 to speak with a manager, the young girl told me she was an assistant manager Ydana so she would help me.See the Top 10 Worst Complaints in Baytown, TX I was telling her what had happened with their other assistant manager and she tried to tell me the same thing... By this time I was very upset and told her it did not work that way... Ydana puts her hand up and closes her fingers down as like when you are tell someone to "shut up" that I was not going to talk to her that way and she was not going to help me.
Another person who said she was the manager came up, at his point I was beyond being furious I forgot her name, I told her what had happened she apologized and with a few minutes she was done.
Finding out that the 2 "Assistant Managers" have only been there a couple of months...
I am a Manager in a grocery chain, I have been for 24 years and I know how customer are.
They are not alway right but customer service is what brings them back...
I do understand it's hard to find good help and you sometimes have to make do with who have
but giving them a title does not give them the right to treat people poorly...
It's asham but we can purchase everything online nowadays, yes even groceries, but I like to go shopping.
But as long as you have those so call Assistant Managers Rashad & Ydana working at that location I won't be shopping there any longer and nether will my family...
I will also be putting it on social media about that location...
Sorry for my rant to go on so long but if you have employees who talk to and treat customers in that manner you will eventually lose that customer, then another then another then another...
Who low does the customer count have to go before you close the doors?

Me
Aug 23, 2018

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