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Extra Space Storage / a laid back pleasant staff who is not interested in providing outstanding service

1 United States
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A laid back pleasant staff who is not interested in providing outstanding service.

1. When received quote over phone, no mention of additional insurance fees.
2. Free use of truck took weeks to book in advance & when I drove to location to pick up reserved truck, it was damaged and unavailable. NO PHONE CALL TO ME TO CANCEL MY RESERVATION. I TOOK OFF WORK AND ARRANGED MY ENTIRE WEEK AROUND THAT RESERVATION.
3. The employees could use some surprise visits by undercover ratings customers sent by headquarters.

It's not that anyone is rude, it's that they clearly have no interest in being really good at the service they provide.
I am completely dissatisfied each time I visit this location.

I will search for a new storage space with another company.

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