Extra Space Storage / a laid back pleasant staff who is not interested in providing outstanding service
A laid back pleasant staff who is not interested in providing outstanding service.
1. When received quote over phone, no mention of additional insurance fees.
2. Free use of truck took weeks to book in advance & when I drove to location to pick up reserved truck, it was damaged and unavailable. NO PHONE CALL TO ME TO CANCEL MY RESERVATION. I TOOK OFF WORK AND ARRANGED MY ENTIRE WEEK AROUND THAT RESERVATION.
3. The employees could use some surprise visits by undercover ratings customers sent by headquarters.
It's not that anyone is rude, it's that they clearly have no interest in being really good at the service they provide.
I am completely dissatisfied each time I visit this location.
I will search for a new storage space with another company.
More Extra Space Storage Complaints & Reviews
- Extra Space Storage - storage fees and late charges. 
- Extra Space Storage - incompetent and unprofessional storage facility 
- Extra Space Storage - problems paying on time; sneaky rate increases 
- Extra Space Storage - fraud and scam 
- Extra Space Storage - beware extra space storage
- Extra Space Storage - customer service and theft of unit
- Extra Space Storage - maintaining property!!!
- Extra Space Storage - 1 burroughs irvine ca
- Extra Space Storage - move out date
- Extra Space Storage - inadequate pest control at a climate-controlled facility in ellisville, mo