Extra Space Storage reviews and complaints 1
View all 148 complaintsExtra Space Storage - unethical - horrible management
I went in person to Extra Space Storage here in Vancouver. The manager didn't even acknowledge me when I entered their office and to make matters worse, then didn't honor the price they quoted us over the phone. The gate was open and unsecure, the place looked like a dump, (even in the rain), and to bottom line our dissatisfaction: WHY would I want to rent when they change the price on my wife? We'll go elsewhere where the management is ethical and has a semblance of professionalism.
The complaint has been investigated and resolved to the customer’s satisfaction.
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