Express / Quality of merchandise
My complaint seems to be different from everyone else's. I've always had pretty good customer service at multiple locations and I don't have their credit card. My issue with them is that they have changed. I have loved express forever and been a very loyal customer but their clothes suck now! They are so cheaply made. They were the only jeans I would buy because the quality was so fantastic, now the material is so thin but they still want to charge the same price. Also, every pair of jeans do not need to have so much stretch! People like variety in their wardrobe. I used to never have a problem going in an express and finding something I wanted. The problem would be trying to cut myself off because I wanted everything in the store! Now I find most of the clothes so cheap and some hideous I end up leaving disappointed, frustrated, and empty handed.
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