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Express Oil Change & Tire Engineers / Air filter change

1 Evans, GA, United States

store at 4342 Washington Rd, Evans GA 30809. On March 3 2017 at 0506pm. My daughter visited your store to get a oil change and a air filter change on her 2014 Ford Focus which was running fine. Merchant id: ky13332127001/invoice number: [protected], She stared to have problems with her car on 8 March. Her car has went into the limp mode. As you can see by the two pictures of the filter in the filter compartment it is missing the rubber ring which connects it to the mass air flow sensor. Had to get another air filter as you can see on the 3 photo which compares the filters. the one on the left is the one that your store put into my daughters car. Notice the top of the filter is missing the rubber ring and the lip is chipped like someone removed the rubber ring before they installed it in the filter compartment which they stripped the connection. the filter on the right is one from the advance auto-notice it has the rubber ring. since the def filter that your store installed has cause several issues on the card which cause unfiltered air to enter her air intake system which started problems on her car, Ffirst made the car go into the limp mode(no faster the 45mph and rpm only up to 3000), idles high gives error codes p0171, p2227 and p061b which are all related around the air filter leaks, vaccum leaks, mass air flow issues. I believe and was also advised if the air filter was installed correctly we would not have caused all these problems. I will be visiting your store on March 11 2017 to speak to the manager at this store. hopefully we can get this problem resolved. There is a ford dealership across the street which the can be taken to get the problem resolve at the expense of this car service center.

Express Oil Change & Tire Engineers
Express Oil Change & Tire Engineers
Express Oil Change & Tire Engineers

Da
Mar 10, 2017

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