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1 United States

The incompetence of the non English speakers who answer the phone is absolutely horrendous. I should not have but I waited 3 hours accompanied with a 2 and 6 years old with needs, and terribly tired after traveling, for these nincompoops to finalize and correct my reservation with a Best Western in Florida. I must have called 10 different times and spoken to more than a dozen who all "fixed" what the previous incompetent did. Afraid of being double or triple billed, I suffered in tears through 3 hours where the concierge had to yell at them on my behalf. The concierge said this happens with the Expedia call center in such and such country. I ended paying the higher rate of the room directly and will never call these people again!

Jun 17, 2015

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