The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Expedia.com / the call center

1 United States

The incompetence of the non English speakers who answer the phone is absolutely horrendous. I should not have but I waited 3 hours accompanied with a 2 and 6 years old with needs, and terribly tired after traveling, for these nincompoops to finalize and correct my reservation with a Best Western in Florida. I must have called 10 different times and spoken to more than a dozen who all "fixed" what the previous incompetent did. Afraid of being double or triple billed, I suffered in tears through 3 hours where the concierge had to yell at them on my behalf. The concierge said this happens with the Expedia call center in such and such country. I ended paying the higher rate of the room directly and will never call these people again!

Mr
Jun 17, 2015

Post your comment