Everything But The House
Reviews and Complaints

What did I expect from this company? Well, at least to be treated well.
The way they talked to me was way unprofessional and I am thinking about reporting about them.
They sent me a wrong order and blamed it on me for being inattentive. I wouldn't be so sure if I were them because things like this can be easily checked. All I have to do is to check my order information and everything will be clear. I don't understand why one of your representatives was incredibly rude to me. I personally did nothing to him, never offended him. I didn't deserve to be treated this way.
This person should be fired as soon as possible.
Unfortunately, I didn't remember his name, because I was too frustrated.

Disappointed with how they treat loyal customers. I have spent a lot of money on them, but once a problem occurred they preferred to leave me alone.
I used to order often, no more than one or two items at once. Never complained.
2 months ago I needed to make a big order. They promised to ship it within 2 weeks and give me a tracking number.
Two weeks later there was nothing and I phoned them. Numerous times. Heard the same story of how they can't understand what happened and that they will soon call me back.
No one did.
Tell me, what am I to do? it's not a joke...

I bid on a pendant that was described as being 1.0" wide, 1.0"high. When I checked on the item the next day, the dementions had changed to .05" to.25" luckily I had printed out the first description before it changed ! I contacted them 4 times & sent them the original description .I was told they could not have possibly make a mistake like that (even though I had proof) and I should be more careful of what I bid on. I won the item and am screwed . Dishonest, rude, people. Do not use them for anything unless you want to lose .

I used EBTH to liquidate the contents of my mother's house after she passed away, obviously a time of extreme emotional distress. Now, in retrospect, it was a terrible decision that I must live with the rest of my life. It was an absolute nightmare from start to finish. At the beginning of the process the EBTH salesman assured me that EBTH would get the highest prices for everything in the house. Then, when it was time to write the contract, I was told to expect next to nothing for the contents of my mother's house. "This stuff just isn't selling right now..." (Just one example: the dining room table was an early 19th century, solid cherry, Federal style that had been previously appraised at 10-18K!) Based on their low-ball figures they unilaterally choose 48% to be the commision based on their own low-ball estimates. (You are stuck paying their exorbitant commission no matter how much the sale brings -- NO SLIDING SCALE.) Due to that extreme commission, I decided not to include several items because I didn't want to give everything away at bargain basement prices and then be forced to cut it in half with EBTH. At that point I received an unpleasant phone call from the "salesperson" who tried to pressure me into including those particular items. I was already sick about the decision to use EBTH in the first place so this didn't sit well with me at all!

Pickup day was a whole new level of hell to go through. It was like a carnival. The two employees charged with an orderly pickup process were completely useless. It was like a free-for-all. Besides the scratched floors and gouged walls that occurred that day, the two guys who removed the refrigerator simply CUT the water line, thus flooding the entire kitchen to the point that water flowed all the way through to the basement, and necessitated a plumbing repair.

On top of that, the people who removed the washer and dryer from the second floor removed the condensation line from the central A/C unit situated in the same room. When I came in a couple of days later water was flowing through the light fixtures and the ceiling fans located in the kitchen on the first floor. They had also flooded the second floor, which did damage on two floors, including the floors on the second floor and the ceiling and fixtures on the first floor!

Finally, when I received the paltry sum of $4, 888.00 for all of my mother's lifetime collection of art, furniture, lamps, oriental rugs, etc.. (btw, my mother had been an interior decorator!) the check was made out incorrectly. Wrong name, wrong address - I couldn't even deposit it into any account. As I write this, I am waiting on/hoping for a replacement check.

Using EBTH was the WORST decision I could have made. I hope that, by writing this review, you will not make the same mistake. Stay away from this company. If I could leave a negative number of stars I would. It was like allowing vultures to pick the final meat from my mother's bones. I will regret it for the rest of my life!

I hired them to sell my household goods. They were too stupid to grade or describe my items. They are giving my things away on their web site. What will happen is that they will make money by screwing people on shipping costs and screw me by cheating on the descriptions.

For the love of God, never hire these 'people' to do anything. They will soon be out of business due to the way they cheat people. There is no way that you will be happy with this company!

Avoid this company at all costs!

I will never buy from them again, EverythingButTheHouse is the worst company I have ever deal with. All my items arrived broken or damaged, because everything was poorly packed and delivery guys didn't care about safe delivery.
I contacted their support and asked for an exchange and they refused to help. Not only I was disappointed with delivery of my order, but also with their terrible customer care service. They were very unfriendly and treated me in a bad way.
Everything about this store is terrible, I don't recommend them, worst ever!

EBTH used to be very accurate in checking and describing items. The last 4 items purchased, were significantly and obviously broken in several spots but marked "Condition: Good" precluding any type of gifting or resale. Customer service is not at all helpful, and really not very nice at all! Just lost total trust in this company! I will be closing my account.

I received wrong item and immediately contacted EverythingButTheHouse. They promised to take care of that and asked me not to worry. I even sent them pictures to prove that I was telling the truth.
They said that first I have to ship the incorrect item back and promised to give me a return address. Several days later I asked them about the address and they said that they remember and will contact me back later. Nothing again!
I tried to get their address so many times but every time received one and the same reply "later".
I want to get my item! That is not my fault that these guys completely messed up my order. Horrible!

Their customer service rep was very rude to me and he was impolite and did not show any respect towards me! I contacted EverythingButTheHouse and asked for a replacement because my order arrived damaged and not only my request was rejected but I also received a portion of negative attitude. I am appalled with EverythingButTheHouse, they are far the worst! I have never deal with such a terrible company ever before. It seems like they don't care about their customers and moreover they don't care if they lose customers! I will not buy from them again, and I regret I wasted my money here. Please beware, this site is just not worth it!

I made a bid for a ring and I actually won it! I was super excited about the ring and I was planning to give it to my wife as a present. After I won I was contacted by someone from EverythingButTheHouse and they said that it will take approximately two weeks to deliver my order. After two weeks of waiting I contacted them about my item and they said that there was nothing to worry about. They assured me my item was shipped and was supposed to arrive any time soon. Well, it is now over a month and I'm still waiting! Their customer service is absolutely unprofessional and careless! Better stay away!

I have a bad experience with EverythingButTheHouse and would not recommend this company to anyone. I made an order here and paid for it, but they never delivered it.
When I contacted customer service they claimed they shipped my order, but I do not believe them. When I asked for a tracking number they said they were not able to provide it. So it is obvious they lied from the very beginning.
When I asked for a refund they said they'll contact me back later and never did that! Avoid at all costs!