Europcar International / payment
To whom it may concern
I rented a car from your OR tambo international airport branch on the 4th of Dec 2018 to the 4th of jan 2018 and its been almost two months since I picked up the car and the payment has only been taken from my account today the 26/01/2019 leaving me with a minus £546 on my card and leaving me with no money till I get paid I was under the reasoning that the payment was made on the 4th of Dec 2018 not the 26 of Jan 2019 when I picked up the car. I am very disappointed with the service. Its not professional to do this and I will no longer be using Europcar rentals in the future. I have attached the statement please look at the date of rental and return and date it was sent out. I've also attached a message from my bank. It's not the amount I'm complaining about it's your customer service and that your company doesn't take payment when the vehicle is picked up
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