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Europcar International / payment

1 Johannesburg, South Africa

To whom it may concern
I rented a car from your OR tambo international airport branch on the 4th of Dec 2018 to the 4th of jan 2018 and its been almost two months since I picked up the car and the payment has only been taken from my account today the 26/01/2019 leaving me with a minus £546 on my card and leaving me with no money till I get paid I was under the reasoning that the payment was made on the 4th of Dec 2018 not the 26 of Jan 2019 when I picked up the car. I am very disappointed with the service. Its not professional to do this and I will no longer be using Europcar rentals in the future. I have attached the statement please look at the date of rental and return and date it was sent out. I've also attached a message from my bank. It's not the amount I'm complaining about it's your customer service and that your company doesn't take payment when the vehicle is picked up
Regards
W.Grove

Europcar International
Europcar International

Wa
Jan 26, 2019

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