Etsy
Reviews and Complaints

Add this shop to your list: https://www.etsy.com/shop/MintCloudBoutique

I purchased a sweater from this shop and it had a tag that said, "Made in China." Clearly it was an oversight that the tag was left in the sweater. The shop owner basically said others are doing the same thing she's doing on Etsy. Etsy refunded my money, but has not removed the shop that is still selling the exact same sweater and other sweaters from the same company, Listicle Clothing, a U.S. company that resells clothing made in China. The company has a website online, with a phone number that I called.

I have lost count of how many times I have reported the shop. Etsy leaves it on.

Rdr Sherman - I'd love to see your Etsy shop! Would you post a link?

I had my site suspended because I did not understand what the questonable item was in one of my Witch supply kits. I removed them all and then was told I could not post a mortar and pestle with my herb kit because it is commercially made. I did a search on Etsy and found 124 listings for mortar and pestles. I notified their "Integrity" department and even sent them a screen shot. They told me the infractions of others is not an excuse to violate my agreement with Etsy. Because they suspended my store and forced me to remove certain very popular items, my traffic is nil.

What it sounds like to me is that you are punishing those legit businesses and crafters who are trying to sell their things over a few bad apples who are scammers. There are scammers everywhere, you just have to be careful, and be observant of what you buy. It's common sense.

I agree. If you cannot afford a website go to www.storenvy.com you can build a website here. There is also artfire. Etsy is a joke.

I totally agree with this seller. Etsy is not a shopping platform. It is a fantasy site for immature programmers and their "professional" photographer and artist managers to create an image of artists playfully making money selling their wares. Etsy has no reasonable business sense and thus has no customer support for either the buyer or the seller. They do not understand the concept of buying and selling and worse yet, they do not understand the concept of online buying and selling. I had a successful shop (albeit very low volume next to my Amazon, my Ebay and my website shops) that was closed by the Integrity Department under false accusations from somebody claiming my items were not hand-made. After spending more than 5 hours responding to their requests for pictures of my shop, receipts of materials, patterns, me in action making my products, tools used, and raw materials...they closed my account anyway. The implication was that I was lying about my business and my listings. Needless to say, I have not received a reinstatement, a phone call, or an apology. The emails from their Integrity Department were rude, accusatory, and insulting. I really can't understand how Etsy will survive without a steady stream of outside money nor can I understand how they can survive without management, personnel and policy changes.

Maybe you should have exercised a little more discretion in chosing the shop, I mean, come on her user ID is a dead giveaway. Maybe researching the dealer's other sales and reviews would have been a good idea before you bought the item.

Did it EVER occur to you that the item was sold out? ETSY sellers DO NOT control the checkout process. That would be a conflict of interest! They do not handle a customers money in anyway! If your transaction was canceled then it's because the item was sold-out. Things sell out unexpectedly, happens ALL THE TIME, TO BIG STORES AND LITTLE STORES. It's an ETSY shop, that makes handmade jewelry, they sell out of items all the time! Especially if they're made with limited materials or components. HANDMADE usually means few are made by hand not mass produced. But made in small batches; In business it's called QUALITY CONTROL.

What bait and catch, this post is truly funny! You're a complete ####, with no brain or sense; let alone logic. When orders are canceled your refunded immediately . IF it's such a fraud then why do they have thousands of sales? BELLA CHIC DESIGNS was established in the summer of 2008. The little gal you call, has kept it opened for 8yrs. Thats out of love, & Passion, for doing what she loves, despite rude individuals like yourself who have no concept of hard work and dedication or understanding of how hard it is to run your own business.

I find it too coincidental that on e-bay, with only 20 minutes left in the auction, somebody suddenly comes up and tops my bid every time! You don't have to be a rocket scientist to know that these "bids" are coming from the sellers. When that happens, I let them win.

Auction sites are all the same --- Items are sold by private individuals, NOT the site itself. I have learned to avoid any auction site, especially e-bay.

That's untrue. ETSY closes the seller's shop. Not the seller. What makes it unfair, is that it is then impossible for the seller to get into their own account to retrieve customer contact information, or even correct the problem.
Etsy shop owners experience the same poor customer service. No replies to their support team by emails, no phone support exists; and for a company that has a net worth of $600 million, and generates nearly a billion dollars in sales, this type of business practice is inexcusable.

While many of the sellers on Etsy are wonderful people, Etsy has no customer support. Very little customer protection. No controls on their sellers policies. They take no responsibility when something goes wrong. Hardly even answer you.

They even made my problem with a seller worse by telling the seller I turned them in for selling outside Etsy (they would lose their fee), even though I was just asking about what protection I had in this transaction. They used this information without my knowledge or permission. So bottom line, they have caused me alot of time, stress, and trouble, all by just looking out for their own bottom line.

Ive been a buyer on Etsy for about three months. Then abruptly they deactivated my account without any notice or explaination. I have bought many items and have no way of tracking or communicating with the sellers. I have tried many times to contact Etsy customer service and no one will contact me nor give me a reason on why they chose to deactivate my account. I have paid asap for every item I have purchased and have read their terms and found nothing I have done that would warrent this action. The only thing I have come up with is they have something against military families :(

Hello. How did you get this resolved. I have a similar issue with Etsy. Many thanks. Tony

It is no secret that Etsy has become the most popular online marketplace for handmade, vintage, and unique goods. It has provided a platform for independent sellers like us to showcase and sell our products to customers all over the world. However, as many of us rely heavily on this platform, it is essential that we hold Etsy accountable for their actions and their Terms of Service.

As many of you may be aware, Etsy's Terms of Service include provisions that allow the company to terminate accounts without reason, and sellers have been affected by this policy in alarming numbers. This practice can lead to serious financial and reputational harm for sellers. It is not only unfair, but it may also be unlawful.

Moreover, Etsy has been accused of unfair and unjust account suspensions, which have led to many sellers having their livelihoods and hard-earned reputations jeopardized without fair warning or explanation, leaving many feeling frustrated and powerless. These suspensions have impacted not only our sales but also our ability to provide for ourselves and our families. Many of us have invested years building our businesses on Etsy, and having our accounts terminated without explanation can be devastating. In some cases, these terminations have led to bankruptcies, the break up of families and business relationships, depression, suicidal thoughts, and other severe impacts.

We believe that these actions are unacceptable, and that Etsy should be held accountable for its practices. We are seeking individuals who have been affected by these practices to come forward and join us in taking legal action against Etsy.

We want to make it clear that we are not seeking to shut down Etsy or end our relationships with the platform. Instead, we are advocating for fair and just policies that support and protect the sellers who make Etsy what it is.

We invite you to join us in this fight for justice. If you have been affected by unfair account terminations or suspensions, or if you believe that Etsy's Terms of Service are unlawful, we encourage you to come forward and join our class action lawsuit against the company.

Together, we can hold Etsy accountable for their actions and ensure that they are transparent and fair in their policies towards us, the sellers.

Thank you for your attention and support in this matter.

https://forms.gle/z7PLgJQnp4Ki7kU19

I want to report a seller on Etsy.i ordered a card reading and she messaged me calling me sir after I had sent her my information that I was a women including a picture.i correct her that I was a women .she started telling me stuff which I didn't appreciate it.i just want a simple card reading.i sent a screenshot of the seller porfile.

very poor product... can not get hold of dillion...

Etsy withheld my sale for some validation which I was unaware. They are holding my funds in reserve of $280 and they stated that they will hold all of my funds until the suspension is over.

order ref.[protected]

despite contacting yourselves and trying to contact the seller my order has still not arrived.

this is my first order through etsy and your help has left a lot to be desired!

PLEASE HELP,THIS ORDER IS A CHRISTMAS PRESENT

My name is Justice Carter and I placed an order on 9 September 2022 for some shirts with fringes for $132.00

My address is:

1161 Mission Rd

Cartersville, GA 30120

for free to contact me at: carterjustice20@yahoo.com

I was charged $ 3 dollars for a free shipping product Nov. 18.American Express called to tell me something was wrong and would I like get a new card because they thought my charged card had been used by someone. I bought an crystal rock.

I purchased a "Grinch" sweatshirt but in the picture didn't realize that there was a middle finger up on it I requested a refund/return but I feel as though I'm getting the run around. Please contact me for further informatiion. I contacted the supplier about a return/ refund but they are stating that I can only have a partial

I joined etsy as a seller on 07.nov 2022 , I submited all the requiered documents .I listed my first item for sale . Then on 11 nov 2022 they suspended my account for no reasen . The item I listed meet etsy terms and conditions , and it mandmade by me. The information of my account is correct and authentic and I never been to etsy before .

This company (shipsurance) is a scam. we have paid them to insure our items on ebay for the last 2 or 3 months. we ship about 200-250 items a month. if you read the fine print, which I didn't until they denied payment on a damaged item because the buyer returned the item to us before we could file a claim. that alone is reason to deny payment. they also demand that the buyer keep the item, take pictures of the item and packaging and then they make the buyer (my customer) go online and fill out their (shipsurances) form. then they want my customer to take the item to a 3rd party and get a repair estimate. that could take several hours of their time! well needless to say most of these customers are upset when the open a package and what they have spent money on, waited for and sometimes badly need is damaged. now, they are not in the mood to do all this work to help you (me). they are in a hurry to return the item and get their refund and maybe give me a bad review online. I admit that some customers are such nice people that they will do all this for you but shipsurance realizes that these people are not the norm and they (shipsurance) usually won't have to pay you. I learned this the hard way.
lesson # 2 (learned the hard way also). they will accept your payment to insure any package but will not pay the claim if it contained glass. that was a $900 lesson and the glass wasn't broken but lost. it was an automotive windshield. usps was responsible for that one and are still insisting they will find it. its been nearly 2 months. lol we had to ship a second one at our cost. well, so far 2 claims and no payment which brings me to today and the main reason I am writing this. emma rodgers, who signs emails as emma r handles the ebay claims and loves to send needless emails asking stupid questions. like what is the name of my customer, after my customer has filled out and submitted their form stating all my customers information! I could go on and on about how rude and unprofessional this lady is but you can google her name along with shipsurance and you can read all about her from other unhappy people. when I read the statement that these complaints on the internet are false, I had to tell my story. I don't think this is the end of the story as I am going to sue shipsurance in small claims. thanks for listening (reading) as they have left me unable to afford therapy for the mental anguish all this has caused me!

Shipsurance denied 4 lost packages worth $4800. This company needs to be shut down and I have already reported them to the Attorney General for further investigation. I am filling a lawsuit on them and readyship for even considering using them in their application.

They refused to pay my claim even thouh I had pictures from the buyer of the destroyed shipping box with crushed sides and punctures in it. And then they canceled my policy. They are a HUGE RIP OFF!

We have been using Shipsurance since 2004 (they were DSI then) and this complaint must be a farce. We met them at a trade show and they sold us back then. Since then, out of the 20 or so claims we have filed, only 2 were not paid. And do you know why? We forgot to insure them!
I can reach them on the phone (hello David and Scott!) if I have questions and their system is hooked up with Endicia Dazzle and eBay.
Anyhow, just my $0.02. Why smear a company for no reason?

@ skier.. thanks for the info about endicia.. I will look at it and then compare with stamps.com.. by the way, when you use stamps.com, you can ship first class outside usa. no more waiting in line at the usps :)

I have been using shipsurance for a while. but I am leaving due to 2 reasons : 1) their customer support, samantha petlik, is very ignorance. I sent her emails 3 times + phone calls and never get any response. 2) their system has big failure. even if they do not cover express mail under $100.00 their system will take the money away and it is hard to get a refund. since I do not get any response from them, I went to bbb and reported them. I will stop using their service once my fund is gone. I have signed up at stamps.com. stamps.com gives coverage to country shipsurance do not cover, such as brazil.

I have used this company for around 3 months and I can tell you the company is a scam. Its like pulling teeth for them to pay a claim no matter what the size of the claim is. Its some small company that will do there best to make it difficult to get a claim processed and paid. Most of the time you need to follow up multiple times to even get the claim processed. I have since switched back to Endicia insurance which never puts up a fight paying claims and is a much larger more reputable company. I highly recommend people look at other insurance options other then Shipsurance.

I sell on Etsy and was reading their forum titled "Has anyone used shipsurance?". I then read through the "pissed consumer" website it referenced (wow, what an angry looking website!) and searched the web. I stumbled upon this review.

Why is this world cagro insurance company spreading rumors in hopes of getting more business? All these names have posted the same negativity: "rsinnc", "facebookbrick", "ObserverS", "Stone Steede", "Shannon Steede", "Tyler Berthiume", "BigTMan" . Why post this? It comes across as nonsense. Do you believe that smearing another company is good for business? It may work for AT&T and Verizon, but this looks fishy.

By the way, I self insure because my items are under $100 and I use UPS, so I don't use an insurance company. However I felt compeled to post here because if this spammy stuff happened to my costume jewelry business I would hope others would do the same.

Beth

It seems that the posted below has it right, if it walks like a duck and quacks, it is a duck. if you try to hide the fact that there are issues (with a n y business) and fluff it off that it is merely a lie, then you are more ignorant that originally speculated.

If this is fake, then what about the other posts on pissedconsumer? even if this is false, it seems that your company has some serious issues on service, reliability and trust.
=
Written by fbo62, shipsurance is an unprofessional organization. 2 - 3 claims and they raise your rates and lower your coverage to the point that you can't do business. the worse part is that they only give you a few days notice! and good luck collecting if the claim is > $100. I am glad to get the worldcargoinsurance.com information, I will definitely be calling them for a quote.

Regularjoe1, I am sorely disappointed with shipsurance; 'not using them any more. as a vendor, you are better off charging your buyers for insurance, pocketing the insurance money, then covering lost or damaged parcels yourself. I make my buyers jump through a couple of hoops before I refund money, but it saves me so much time and hassle just to be self-insured, rather than insure through a carrier or 3rd party. shipsurance was not friendly or helpful to me; I will not use them.

To regularjoe1, I am sorry that you are resorting to self-insuring after your horrible experience with shipsurance. it seems that even after receiving poor experience, their reply online does not even include a persons name! I would think that instead of replying in a cookie-cutter way, that they would have offered a phone number or even a person to talk with to discuss this issue. I hope that you find a solution that not only benefits you but one that is better than dealing with a disappointing company like shipsurance. it seems their reply is as disappointing! :x

Get a clue, ariel, are you really that stupid that would you point a finger at a company and accuse them when I posted this, not anyone else. you know that opens you up for legal action? maybe I should call them and let them know who I am if they want to sue you for defamation. I am the poster of this article nor am I in any way associate with any "competitor". it seems you are trying some pathetic attempt to slander someone. you did no pay my claim even though I filed everything correctly. I have no reason to lie like you do. I got screwed, you didn't. now it is time to take your medicine. I use u-pic now since they are much better at insuring than you are. that is the reference to their name you idiot. I still stand behind the fact that you run a scam and it is well within my legal right as a us citizen to use the first amendment and tell others before they get robbed too. nice try ariel. you have no clue and based on your reply, you really are a pathetic person to place unfounded blame on someone. this shows your true personality and why others should never use you to ship again. everyone, I switched to u-pic instead of shipsurance. I suggest you go anywhere except shipsurance. you will have no protection and you could get robbed like I did!

I got scammed on etsy, i was seller on etsy and they closed my account and as is known, they promise to send funds on account after 180 days it passed 200 days but they didn't release my money. i got nothing

Answered email from seller which set off which led to unauthorized activity of my information. Did not receive item and fraudulent activity occurred to my accounts after this transaction.

I ordered trousers from you and they did not fit I returned them on the 18th of June I have heard nothing since

This seller is a scammer and is sending product to locations other then the address given to her by Etsy and PayPal! My watch was sent to California instead of my address in NY! This person is suddenly not responding to my request for a refund and I want my money back and them removed from selling on Etsy!

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Being elderly, handicapped, and not being able to resolve my issue at [protected]

Hi I ordered a brown scarf which is personalised with the name Mel on it that was couple weeks ago the other stuff has came but not the scarf price was about 21.94 could someone look into this please .

kind regards Mrs H Nelson

Why is my account suspended please tell me how you reinstate please I don’t know this has happened on your part but please explain because I’m not understanding why this took place

I ordered parol from parolsofamerica and i received, but some pieces are broken order number [protected] i want to refund my money thank you for your cosideration can you provide me the informaton how i can return this parol

I placed an order with Jose on 9/18/23, for a Mexico charm on Monday, he sent a message to me saying due to his mother having Covid he couldn’t send the charm and would refund the money. I still haven received the money, and I keep trying to send h message and it says his account is closed. So what’s going on with my refund