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CB Airlines and Air Travel Review of Etihad Airlines & American Airlines
Etihad Airlines & American Airlines

Etihad Airlines & American Airlines review: excess baggage fees 2

V
Author of the review
5:33 pm EDT
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I booked this ticket through american airlines. the fare rule clearly states below

This is from rdu to cok round trip via lhr and auh. ethihad & american airlines are servicing this route.

Below is the baggage information from my ticket
2ndchecked bag fee-cokrdu-usd100.00

But, we were charged $320 in cochin airport by ethihad.

On aug 04, I called ethihad customer service to inquire about extra baggage fees. I was informed that it is american airlines ticket and I should speak to american airlines. I did get it confirmed by american airlines on aug 04 and today (aug 05), after I was charged $320. they clearly say that it should be $100 only.

I emailed this information to ethihad and followed up again today. they still claim that it is 320$ for excess baggage fee.

Below is the text from my ticket email:
Baggage information

Baggage charges for your itinerary will be governed by american airlines bag allowance - rducok-01 piece/ american airlines /up to 50 lb/23 kg and up to 62 linear in/158 linear cm bag allowance - cokrdu-01 piece/ american airlines /up to 50 lb/23 kg and up to 62 linear in/158 linear cm 1stchecked bag fee-rducok-usd0.00/ american airlines /up to 50 lb/23 kg and up to 62 linear in/158 linear cm 1stchecked bag fee-cokrdu-usd0.00/ american airlines /up to 50 lb/23 kg and up to 62 linear in/158 linear cm 2ndchecked bag fee-rducok-usd100.00/ american airlines /up to 50 lb/23 kg and up to 62 linear in/158 linear cm 2ndchecked bag fee-cokrdu-usd100.00/ american airlines /up to 50 lb/23 kg and up to 62 linear in/158 linear cm additional allowances and/or discounts may apply

Update by Vetrivel Marudhachalam
Aug 06, 2018 5:41 pm EDT

It is just a 4 hour flight from Kochi to Abu Dhabi serviced by Ethihad in this 20 hour flying time. They charged $320 for carrying one extra check in of 23 kgs. This is not mentioned anywhere in my ticket.

Date of travel: 08/05/2018.

I believe Ethihad airlines has overcharged $220 and they still claim they did the right thing. They informed me that American Airlines should have directed me to Cochin Airport check in counter to inquire about excess baggage fees.
If that is the case, why does my ticket states "2NDCHECKED BAG FEE-COKRDU-USD100.00"

Update by Vetrivel Marudhachalam
Aug 07, 2018 11:16 am EDT

I have already emailed the details to contactcentre@ethihad.ae. I am not sure, whether it is safe to post booking reference # in the forum.

2 comments
Add a comment
Customer Service Executive
Customer Service Executive
Elizabethtown, US
Aug 07, 2018 11:42 am EDT

If you already did, no need to do further. Thank you.

Customer Service Executive
Customer Service Executive
Elizabethtown, US
Aug 07, 2018 5:06 am EDT

Please post your booking reference number and passenger's full name.

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