Entergy / Monopoly
It all started in Dec. 08 when I recieved a disconnect notice for a total of $565. My avg utility bill is < $150/mnth. After waiting 45 min, the CSR told me that my bill for the month was about $180 and the rest was added on because of Hurricane Gustav. It appears that during the storm, they weren't able to read my meter and were now charging me for the difference since they underestimated my use. After informing me that there was no way I could break the payments up, i reluctantly paid $565 out of the last $1000 I had. I broke my ankle in Oct and haven't work since then. The $565 killed my already strained savings but I paid it. I receive my Jan bill, not disconnect notice, and it says that it is due Jan 6.
On Jan 7 my lights are turned off. I call and talk to a supervisor and explain that I never received a disconnect notice. He looks over my file and decides I'm right and issues a reconnect (after I pay additional $200). 3 days later, I receive new disconnect for Jan 21 and learn that a $750 deposit is now required. After wrestling with a team lead for about an hour, I learn that there is nothing i can do about it. I agreed to pay for whatever energy I used, i just wanted the $750 deposit waived because 1. I don't have it and 2. i s feel wronged. Of course they refused! I have no where else to turn!!! We need to break this unfair monopoly now. My business will have to close its doors as a result of something that was truly not my fault. I even explained my accident and the terrible timing of the Gustav debacle, but to no avail. Entergy has a grip on all of us and they have no interest in anything other than money. I would gladly pay more money to any company that competes with them if such a thing were allowed in our brave, free land. Thanks for letting me vent while i still have electricity.
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