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4.4 16 Reviews

Brideau Energy Complaints Summary

0 Resolved
1 Unresolved
Our verdict: Engaging with Brideau Energy at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Brideau Energy reviews & complaints 16

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Brideau Energy Over the years, access to our oil fill has gotten more difficult as my wife's flower gardens expanded and shrubs got bigger

Over the years, access to our oil fill has gotten more difficult as my wife's flower gardens expanded and shrubs got bigger. I've seen drivers shake their heads at the landscaping, but still drag hose in such a way as to do no damage. I appreciate that they go the extra mile.

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E. Bernier
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Great company! Been using for almost 10 years. Always contacts me to renew my contract so I never have to worry about it. So easy to work with.

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C. Rice
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This is the best company to deal with. Excellent service and they deliver when they say. I had this company for many years and will not switch. Julie D

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D. Blanda
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Helpful and understanding business. Always provides immediate assistance when my furnace has had any issues. We have been a customer for 20 years and counting.

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D. Runolfsson
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We have had excellent service with this company through the years with furnace repair and oil delivery.

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Brideau Energy Over multiple years and multiple homes, we have always received top-notch sales and service from Brideau Energy

Over multiple years and multiple homes, we have always received top-notch sales and service from Brideau Energy. Installations and maintenance always quoted honestly and done efficiently; fuel plans and delivery are always worked out with the customer in mind. Highly recommend.

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L. Batz
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Excellent Company to work with. Prompt and efficient. Great plans. Auto delivery is spot on.

Mark V.

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O. Gutmann
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Prompt called in said i needed oil before I left the state some with Tracy who is always so pleasant and she said no problem oil was delivered that next day I have been doing business with them a few years and love having such a nice place to deal with in my town I just referred them to m neighbors keep up the great customer service

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T. Rolfson
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Very good service, and I appreciate their "early bird payment option." My delivery drivers, Jason & Joshua, are super and so are the office staff. Can't thank them enough! Jon H., Lunenburg, MA

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O. Langosh
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We have used Brideau Energy for several years in support of our heating oil, propane needs as well as Furnace and air conditioning maintenance. They are competitive in their oil and propane prices and their technicians are well trained and responsive when the need arises for repairs and service. I highly recommend Brideau Energy. Altough they have grown, they mainatan a personal touch in the way they conduct business..

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Brideau Energy This company recently became my source of heating oil

This company recently became my source of heating oil. They have delivered heating oil according to their schedule. They no longer leave a delivery slip when delivery has been made and have not been reliable in terms of emailing the print out for the delivery despite insisting that they do/did.

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E. Wilkinson
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They're the best and most reliable. I would highly recommend Brideau Energy

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C. Morar
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Fabulous customer service. All my questions are answered. Great automatic delivery program and pre-buy programs!

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C. Cremin
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Over multiple years and multiple homes, we have always received top-notch sales and service from Brideau Energy. Installations and maintenance always quoted honestly and done efficiently; fuel plans and delivery are always worked out with the customer in mind. Highly recommend.

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C. Gislason
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I am terribly happy with this company! Their staff is very professional,courteous and does not rush me when I ask questions. I highly recommend ComplaintsBoard.com to those who do not have this excellent company.

Is Brideau Energy legit?

Our verdict: Complaints Board's thorough examination reveals Brideau Energy as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Brideau Energy stands out for its commitment to quality and security. Clients considering Brideau Energy should delve into its customer service record to gauge compatibility with their expectations.

Brideau Energy earns 91% level of Trustworthiness

Perfect Trust Endorsement: Brideau Energy achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Brideau Energy has received 14 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for brideauenergy.com can be seen as a positive aspect for Brideau Energy as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Brideau Energy's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Brideauenergy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Brideau Energy website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Brideauenergy.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Brideauenergy.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The brideauenergy.com may offer a niche product or service that is only of interest to a smaller audience.
  • Brideau Energy protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Brideau Energy Brideau is one of the best oil companies in the area

Brideau is one of the best oil companies in the area. They work with their customers with a friendly attitude and provide great services and incentives. From service technicians to the office, everyone is great to interact with! I tell everyone I can how happy I am and a few have made the switch! Got me for life!

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N. Bayer
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Excellent Service, delivery and maintenance Oil and Propane Great Payment Plans Quick response in emergencies Quality Repair work, including plumbing Full range of services including installation of new furnace Paul C. loyal customer for almost 30 years.

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L. Lesch
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Get people to work with! I never run out of oil because of their automatic deliver ies. Great budget payment plans too.. Keith B Ashburnham

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R. Pouros
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I have been a customer for oil delivery for 26 years that I have loved in my house. Your payment plans and service for this has been above and beyond! I have never had an issue and love calling the office or sending an email - always get quick responses. I had issues with my furnace last Spring (we used another company). The other company kept coming out back and forth and cost me a couple thousand dollars. I did not pay attention to the flyers you send out and did not realize you were a full service company but then I got fed up and called Brideau and found out you guys did it all. Your guys came out and explained everything, got me up and running and also helped with what was needed in the future. You ended up sending Wayne, your salesman and he helped us get a new furnace and oil tank at a great price along with awesome service. Your guys came in and switched out the old and put in the new. I had only been getting oil from you for the 26 years but now get all my needs and LOVE it! I recommend you to everyone I know. Thank you for being awesome!

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E. VonRueden
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Very knowledgeable service staff. The service staff helped to refurbish our furnace so we wouldn't have to replace it, saving us a lot of money. Very helpful!

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Brideau Energy I've used Brideau Energy for installations, repairs, servicing, and fuel oil delivery for over twenty years

I've used Brideau Energy for installations, repairs, servicing, and fuel oil delivery for over twenty years. They have NEVER let me down. Any contact I've had with with their staff members has always been positive, friendly, and helpful. I'd like to thank Brideau Energy for these decades of great service. Steve S. of Leominster

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Brideau Energy My old oil company retired and Brideau took over for them

My old oil company retired and Brideau took over for them. Ive had no issues at all and the delivery drivers are super sweet. My 5 year old son loves when they come to deliver and they are great with him, taking time to show him the truck and how to fill the oil tank! I've had technical issues before and they were there right away!

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Brideau Energy Brideau installed 2 gas furnaces for our duplex within the last 2 years

Brideau installed 2 gas furnaces for our duplex within the last 2 years. The condensate pump started leaking. We called them for service. They said they no longer handle gas furnaces and refused to come over. We were shocked. My husband asked the woman in customer service to speak with the owner, but he refused to speak with us. I wish I could've given them ZERO stars.

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Brideau Energy We have had Brideau Oil Co now for 20 years

We have had Brideau Oil Co now for 20 years. We can not say enough of the service we receive. It is top notch! We are on a budget plan through them and it is the best way for us as a family to afford to pay for oil to keep our family warm during the cold months. We are on a fixed budget and Brideau is a great company and works with us. We would recommend them over and over to all our friends and family.

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Brideau Energy We have used Brideau Energy for several years in support of our heating oil, propane needs as well as Furnace and air conditioning maintenance

We have used Brideau Energy for several years in support of our heating oil, propane needs as well as Furnace and air conditioning maintenance. They are competitive in their oil and propane prices and their technicians are well trained and responsive when the need arises for repairs and service. I highly recommend Brideau Energy. Altough they have grown, they mainatan a personal touch in the way they conduct business..

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Brideau Energy I've been a customer of Brideau oil for several years

I've been a customer of Brideau oil for several years. I've never been anything, but happy. Service is great, thorough, and professional. Every time I call the office for any questions I may have, I always talk to someone super friendly and helpful. I receive my delivery automatically and I'm on the budget plan, every month I know that I will have oil in my tank and the payments are locked in which is a great piece of mind. Thank you Brideau oil! Jill C

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Brideau Energy Mark Brideau was at my door to sell me his service the Summer I moved into my new house

Mark Brideau was at my door to sell me his service the Summer I moved into my new house. The prior owners had recommended another oil service. I decided on Brideau; he was polite, offered a price limit, technically savvy, and his good character was evident. It turned out that each of the other Brideau staff I have dealt with - delivery, office manager, furnace technician - are just as professional and reasonable. So, I'm not "giving" them five stars: they've earned it.

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Brideau Energy Brideau has always been helpful and on time with delivery

Brideau has always been helpful and on time with delivery. Their monthly payment program is great and it even includes a yearly system cleaning. I've had the cleaning done two years and both times expected them them tell me I needed to have work done that would inevitably cost money but both times they left with no charges to me! Customer service has also been great when I've needed to call about a question on my bill or delivery frequency. I use them for both gas and propane.

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Brideau Energy We have a small oil tank do to a lack of a bulkhead to bring in a full size tank

We have a small oil tank do to a lack of a bulkhead to bring in a full size tank. We have used Brideau for 29 years and the tank is always filled well before we need to sweat running out of fuel. After maintaining our old heating system for 25 years Brideau installed a new high efficiency system. The installation and performance of the new system has been flawless. Phone calls to Brideau for any reason feel like calling family. You will not find a better source for all your heating needs.

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Brideau Energy I've had Brideau Energy as my oil provider for close to 20 years!

I've had Brideau Energy as my oil provider for close to 20 years! They have always offered very competitive prices and service that is professional in all aspects. What sets them apart from other Energy companies is there commitment to support their customers. I ran sports camps in Lunenburg for 32 years during the summers in which Brideau Energy was a consistent sponsor. Their financial support for the camps provided the youth of Lunenburg and surrounding communities the opportunity to participate in activities that provoked physical fitness, motor skills, team work and sportsmanship! Brideau's sense of community is certainly backed up by their active involvement in supporting programs such as my camps. In conclusion, I would highly recommend Brideau Energy to anyone who is seeking an energy company or anyone looking to switch from their current supplier.

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Brideau Energy I have been a customer for oil delivery for 26 years that I have loved in my house

I have been a customer for oil delivery for 26 years that I have loved in my house. Your payment plans and service for this has been above and beyond! I have never had an issue and love calling the office or sending an email - always get quick responses. I had issues with my furnace last Spring (we used another company). The other company kept coming out back and forth and cost me a couple thousand dollars. I did not pay attention to the flyers you send out and did not realize you were a full service company but then I got fed up and called Brideau and found out you guys did it all. Your guys came out and explained everything, got me up and running and also helped with what was needed in the future. You ended up sending Wayne, your salesman and he helped us get a new furnace and oil tank at a great price along with awesome service. Your guys came in and switched out the old and put in the new. I had only been getting oil from you for the 26 years but now get all my needs and LOVE it! I recommend you to everyone I know. Thank you for being awesome!

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Brideau Energy On October 12th, Brideau Energy came to my house to replace my oil tank 'cause it was leaking

On October 12th, Brideau Energy came to my house to replace my oil tank 'cause it was leaking. 'Cause the tank was old, the techs had to run new oil lines above ground to the furnace 'cause the old ones were underground. After they finished the install, I noticed that the furnace wasn't blowing heat. I knew this 'cause I set the thermostat to a certain temperature, but the house didn't warm up even after hours of running. The next day, I called Brideau and asked them to come back 'cause the furnace still wasn't blowing heat. They came back and put a "control switch" on the furnace. After that, my heat started working, but now I can't control the temperature from my thermostat anymore. I called Brideau again and told them that now, 'cause of whatever they did, I can't set a comfortable temperature in my house. They came back again and told me I need an electrician and a new thermostat. Here's my complaint: I paid Brideau Energy $3,600 and now I have all these problems. Everything was fine with my thermostat and furnace before the new install, so how did all these problems suddenly happen? They even charged me for both visits. They were nice enough to waive one bill, but the point is, everything started after the install, so how is any of this my fault? I shouldn't have to pay for an electrician or the bills! They should fix this! I've called multiple times asking for a manager, but all they say is someone will contact me. I even went there in person to talk to someone, and he promised someone would come by, but it never happened. Places like this shouldn't be allowed to get away with stuff like this. It's fine for them to take your money, but then they completely ignore you. Think about it, if you hire professional movers to move you into a new home and they ruin your lawn, shouldn't they be responsible for fixing it? I definitely think so, and I'm sure they would agree too.

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Brideau Energy Customer Reviews Overview

Brideau Energy is a reputable energy company that has garnered positive reviews from satisfied customers. With a focus on providing top-notch service and reliable products, Brideau Energy has established itself as a trusted provider in the industry.

Customers have praised Brideau Energy for their exceptional customer service. The company's knowledgeable and friendly staff are always ready to assist customers with any inquiries or concerns they may have. This commitment to excellent customer service has left a lasting impression on many clients.

Another aspect that customers appreciate about Brideau Energy is the quality of their products. Whether it's heating oil, propane, or other energy solutions, Brideau Energy ensures that their products are of the highest standard. Customers have reported that the products provided by Brideau Energy are reliable and efficient, helping them to meet their energy needs effectively.

Furthermore, Brideau Energy's prompt and reliable delivery service has been commended by numerous customers. The company understands the importance of timely deliveries, especially during the colder months when heating oil and propane are in high demand. Customers have expressed their satisfaction with Brideau Energy's punctual deliveries, ensuring that they never run out of fuel.

Additionally, customers have highlighted the competitive pricing offered by Brideau Energy. The company strives to provide cost-effective energy solutions without compromising on quality. This affordability has been appreciated by customers who value both reliable service and reasonable prices.

Overall, Brideau Energy has received positive reviews for its exceptional customer service, high-quality products, reliable delivery service, and competitive pricing. As a trusted energy provider, Brideau Energy continues to meet the needs of its customers and maintain its reputation in the industry.
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Brideau Energy contacts

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+1 (978) 342-9780

Website

www.brideauenergy.com

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