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4.6 11 Reviews

Ask Solar Sandy Complaints Summary

0 Resolved
1 Unresolved
Our verdict: Engaging with Ask Solar Sandy at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Ask Solar Sandy First of all, we did our homework by interviewing several different solar providers

First of all, we did our homework by interviewing several different solar providers. We narrowed our choice to Sandy, based on her excellent reviews. She met with us a little over a year ago! She is very professional, did a great job of explaining the process of what her solar company can do for us, and how it works in conjunction with APS. It turned out that our solar system was going to take more steps to be installed because, our main electrical was located in a far corner of our yard, away from our home. This involved trenching our yard. We also had some issues with our setbacks. To make a long story short, what an incredible job all the trades did from the trenchers, electricians, the solar panel installers, the guys who fired up the panels, and the inspectors. Sandy's staff were always available to answer our questions or concerns. So far we are producing lots of solar energy & loving it! Sandy has been true to her word and had lived up to her reviews. We are very happy we chose Solar Sandy!

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O. Donnelly
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My husband & I bought our house in 2019. We rented it for a year, then we moved in the winter of 2020 after I retired. My nephew told us about his solar on his home he owns in Surprise. We told him we werent interested in solar for our home. He told us if he was gonna do solar again, he would hire Solar Sandy. We said whos Solar Sandy? He told us he had heard her talk on the radio & all of what she had told the radio audience made soooo much sense to him. Well, that peaked my curiosity and so I looked her up on the internet & made an appointment. Sandy came to our home with all the information necessary for us to make an informed decision to do solar! We are so happy we made the decision. From the initial meeting with Sandy to installation, everything was smooth as silk. Any time I had a question or needed more info Sandys crew were quick to respond & made their best effort to keep us informed & up to date on everything. We have already saved $ that Sandy promised us & we look forward to a long relationship with Solar Sandy. Thanks for everything! We are very very happy with our decision?

J
J
J. Bode
,
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Customer service was awesome. Willing to answer any and all questions. They "held our hands" through the entire process and kept up to date the whole time.

M
M
M. White
,
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Were also new to the area and had planned on going solar once we got settled. First thing on our to-do list was get a garage/shop built in our backyard. That took more time than was estimated, but we now had the perfect roof for a solar garden. We had four different companies come give us their presentation.. what they would do, for how much, and how it would effect our ***. The *** one who looked at this project from the *** point of view, was Solar Sandy. She calculated our needs, what it would take, how much space we had, and came up with a plan tailored just for us. Her company not only covers our first year in solar payments and any power bills, but will monitor our system to help us adjust where needed. Her team is pretty amazing. They remember who we are, what we need, and are very helpful. We chose Solar Sandy because she has this solar business down to a science, where other companies will only help out with your power needs. Sandy will get you *** down to as close to zero as possible, all while you enjoy living in total comfort. Were part of the Solar Sandy family now... being adopted is a great feeling.

H
H
H. Klocko
,
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Solar Sandy June 13 through July 13 SRP ***, 31 days - Astounding!This months 31 day *** for our SRP (Salt River Project) E-27 solar plan was $5.65 thats $*** for off-peak net cost (53 kWh at $0.0360 per kWh) and $*** for on-peak net cost (81 kWh at $0.0462 per kWh).Compare our last years *** without a solar panel system2080 kWh used to this year: we used a net 134 kWh. Translate that to dollars: last year our cost was $ *** and this year was $5.65a *** comparison.Now SRP cannot make money on its E-27 plan, so they devised two chargesa flat $32.44 monthly service charge and demand charge which can be excessive. Our demand charge was kept to a minimum by moving our demand setting to 2.0, which is the lowest we could set. This setting yielded 1.9 kW, as the highest reading for the month. We were too cold at 71 degrees, so we moved our temperature setting to 78 degrees. We were comfortable all month.This *** period, June 13 through July 13 (31 days), was excessive as to outside heat temperatures: 14 days at *** degrees 16 days at *** degrees 1 day at 95 degrees The Solar Sandy system is truly amazing, that it was able to keep our home temperature at 78 degrees for 30 days when outside temperatures were *** degrees at a net cost of $5.65 for the month. Compare our current *** (June 13 - July 13) of $59.76 to last years *** of $***! Thank you Solar Sandy!$32.44 monthly SRP service charge *** SRP demand charge *** Off-Peak net usage cost *** On-Peak net usage cost *** State and Federal Tax $59.76 total *** for June 13 - July 13 *** and

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Ask Solar Sandy Customer service was awesome

Customer service was awesome. Willing to answer any and all questions. They "held our hands" through the entire process and kept up to date the whole time.

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Ask Solar Sandy replied to this review.

Ask Solar Sandy Sandy is GREAT!

Sandy is GREAT! Her Solar plan is to save you money, and she truly cares about that, it feels like working with family. She’s going to monitor my electric bills for a year to make sure I am receiving the best savings possible from my solar system. Thank you Sandy!

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Is Ask Solar Sandy legit?

Our verdict: Complaints Board's thorough examination reveals Ask Solar Sandy as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Ask Solar Sandy stands out for its commitment to quality and security. Clients considering Ask Solar Sandy should delve into its customer service record to gauge compatibility with their expectations.

Ask Solar Sandy earns 91% level of Trustworthiness

Perfect Trust Endorsement: Ask Solar Sandy achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Ask Solar Sandy. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ask Solar Sandy has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for asksolarsandy.com can be seen as a positive aspect for Ask Solar Sandy as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Ask Solar Sandy's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Asksolarsandy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Ask Solar Sandy website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Asksolarsandy.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Asksolarsandy.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The asksolarsandy.com may offer a niche product or service that is only of interest to a smaller audience.
  • Ask Solar Sandy protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Ask Solar Sandy Solar Sandy has been up front with us and handled issues during the install so we did not have to

Solar Sandy has been up front with us and handled issues during the install so we did not have to. In the end the install has meet all our expectations. The energy produced looks to be in line with what Solar Sandy projected. Our experience with Solar Sandy has be all positive.

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Ask Solar Sandy My experience was great, but unfortunately, the roof of my house isn't great for solar

My experience was great, but unfortunately, the roof of my house isn't great for solar. Sandy was informative and quite pleasant without pressuring. It was a pleasure dealing with her, it just didn't make sense for us. If we ever move and reconsider, Sandy will be my first call.

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Ask Solar Sandy We has Solar Sandy install our solar panels and are ver happy with them!

We has Solar Sandy install our solar panels and are ver happy with them! Sandy explained everything to us so we could decide to install the panels or not! We are glad we went ahead and had them install the panels! Sandy told us that enough panels would be installed so that our average annual per month electrical cost would be around $50! During the hot peak season, with our A/C running 24/7, our cost has been around $72. However, our off peak monthly cost has been around $23, which averages around &50/mo! We are very happy with Solar Sandy!

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Ask Solar Sandy replied to this review.

Ask Solar Sandy Sandy was the only "Solar" company representative that had the knowledge to answer my questions and concerns

Sandy was the only "Solar" company representative that had the knowledge to answer my questions and concerns. She did not deflect or or shy away from answering all my questions immediately, accurately and truthfully. Sandy was upfront about turning my APS expenses into a positive cash flow. The energy Mgmt system has reduced my energy use from an average of $6/day to $2/day. My investment in the Solar System has increased my property value better than half the investment; the system has created a hedge against the certainty of rate hikes; and added value to the selling price of my home when I go to sell the property ( Imagine buying a home and not having an APS expense for the next 10 - 20 years!

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Ask Solar Sandy My husband & I bought our house in 2019

My husband & I bought our house in 2019. We rented it for a year, then we moved in the winter of 2020 after I retired. My nephew told us about his solar on his home he owns in Surprise. We told him we werent interested in solar for our home. He told us if he was gonna do solar again, he would hire Solar Sandy. We said whos Solar Sandy? He told us he had heard her talk on the radio & all of what she had told the radio audience made soooo much sense to him. Well, that peaked my curiosity and so I looked her up on the internet & made an appointment. Sandy came to our home with all the information necessary for us to make an informed decision to do solar! We are so happy we made the decision. From the initial meeting with Sandy to installation, everything was smooth as silk. Any time I had a question or needed more info Sandys crew were quick to respond & made their best effort to keep us informed & up to date on everything. We have already saved $ that Sandy promised us & we look forward to a long relationship with Solar Sandy. Thanks for everything! We are very very happy with our decision?

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C. Baumbach
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Sandy and her team is great! Even through the pandemic, Sandy was able to Facetime and deliver that in-person feel during the process. After the job was done, I asked for a pipe to be moved and she got it changed immediately. I am excited to save money with her method. Love her story, and excited to see her business grow.

P
P
P. Wisozk
,
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Working with Solar Sandy was a great experience. The process from beginning to end was fantastic! Not only is Sandy extremely knowledgeable of the system and how to explain it to the consumer. But her staff is right there with you every step of the way to answer any questions you may have. Switching to solar for our home’s energy needs was a no brained and is a decision in my opinion that every home owner should make. Make the switch today by contacting Solar Sandy. You will not be disappointed. Thank you Solar Sandy Team! ?

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Ask Solar Sandy Were also new to the area and had planned on going solar once we got settled

Were also new to the area and had planned on going solar once we got settled. First thing on our to-do list was get a garage/shop built in our backyard. That took more time than was estimated, but we now had the perfect roof for a solar garden. We had four different companies come give us their presentation.. what they would do, for how much, and how it would effect our ***. The *** one who looked at this project from the *** point of view, was Solar Sandy. She calculated our needs, what it would take, how much space we had, and came up with a plan tailored just for us. Her company not only covers our first year in solar payments and any power bills, but will monitor our system to help us adjust where needed. Her team is pretty amazing. They remember who we are, what we need, and are very helpful. We chose Solar Sandy because she has this solar business down to a science, where other companies will only help out with your power needs. Sandy will get you *** down to as close to zero as possible, all while you enjoy living in total comfort. Were part of the Solar Sandy family now... being adopted is a great feeling.

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R. Steuber
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We have had solar now going on 10 months and love it. Especially the service that Ask Solar Sandy provided right from the beginning. Sandy and her staff were informative and helpful in working with us to understand how our demand manager works with our home and the power company. Even 10 months later they let us know if they see an unusual spike in our demand and make sure that our demand manager is working properly and advise us of any adjustments to get the most out of producing our own power.

S
S
S. Hauck
,
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We has Solar Sandy install our solar panels and are ver happy with them! Sandy explained everything to us so we could decide to install the panels or not! We are glad we went ahead and had them install the panels! Sandy told us that enough panels would be installed so that our average annual per month electrical cost would be around $50! During the hot peak season, with our A/C running 24/7, our cost has been around $72. However, our off peak monthly cost has been around $23, which averages around &50/mo! We are very happy with Solar Sandy!

R
R
R. Keeling
,
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Solar Sandy has been up front with us and handled issues during the install so we did not have to. In the end the install has meet all our expectations. The energy produced looks to be in line with what Solar Sandy projected. Our experience with Solar Sandy has be all positive.

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Ask Solar Sandy Solar Sandy June 13 through July 13 SRP ****, 31 days - Astounding!

Solar Sandy June 13 through July 13 SRP ***, 31 days - Astounding!This months 31 day *** for our SRP (Salt River Project) E-27 solar plan was $5.65 thats $*** for off-peak net cost (53 kWh at $0.0360 per kWh) and $*** for on-peak net cost (81 kWh at $0.0462 per kWh).Compare our last years *** without a solar panel system2080 kWh used to this year: we used a net 134 kWh. Translate that to dollars: last year our cost was $ *** and this year was $5.65a *** comparison.Now SRP cannot make money on its E-27 plan, so they devised two chargesa flat $32.44 monthly service charge and demand charge which can be excessive. Our demand charge was kept to a minimum by moving our demand setting to 2.0, which is the lowest we could set. This setting yielded 1.9 kW, as the highest reading for the month. We were too cold at 71 degrees, so we moved our temperature setting to 78 degrees. We were comfortable all month.This *** period, June 13 through July 13 (31 days), was excessive as to outside heat temperatures: 14 days at *** degrees 16 days at *** degrees 1 day at 95 degrees The Solar Sandy system is truly amazing, that it was able to keep our home temperature at 78 degrees for 30 days when outside temperatures were *** degrees at a net cost of $5.65 for the month. Compare our current *** (June 13 - July 13) of $59.76 to last years *** of $***! Thank you Solar Sandy!$32.44 monthly SRP service charge *** SRP demand charge *** Off-Peak net usage cost *** On-Peak net usage cost *** State and Federal Tax $59.76 total *** for June 13 - July 13 *** and

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Ask Solar Sandy They stopped talking to me about fixing the broken thing they sold me

They stopped talking to me about fixing the broken thing they sold me. They came over in September and said my inverter was broken and they would replace it in 3 weeks. It was either September 21 or 22, I'm not exactly sure. I haven't heard anything since then. When I asked both solar Sandy and *** about it, they just blame each other. I feel like I'm stuck in the middle of their fight and now I'm left with a 100k solar system that only gives me 50% of the power they promised. I just want it fixed and maybe have a different company take care of the warranty work.

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Ask Solar Sandy Customer Reviews Overview

Ask Solar Sandy is a highly reputable and trusted solar energy company that offers a wide range of services to residential and commercial clients. With a strong focus on customer satisfaction, they have garnered numerous positive reviews from satisfied customers.

One of the standout features of Ask Solar Sandy is their team of highly skilled and knowledgeable professionals. Customers have praised their expertise and ability to provide tailored solutions to meet individual energy needs. The company's commitment to staying up-to-date with the latest industry trends and technologies ensures that customers receive the most efficient and cost-effective solar solutions.

Ask Solar Sandy's dedication to customer service is evident in the positive reviews they have received. Customers appreciate their prompt and responsive communication, as well as their willingness to address any concerns or questions. The company's friendly and approachable staff have been commended for their professionalism and willingness to go the extra mile to ensure customer satisfaction.

Another aspect that customers appreciate about Ask Solar Sandy is their commitment to quality. The company uses only top-of-the-line solar equipment and materials, ensuring long-lasting and reliable solar systems. This attention to detail has resulted in positive reviews highlighting the durability and performance of their installations.

Furthermore, Ask Solar Sandy's competitive pricing has been praised by customers. They offer transparent and fair pricing, allowing customers to make informed decisions without any hidden costs or surprises. This affordability, coupled with the company's commitment to delivering exceptional value, has earned them high marks in customer reviews.

In conclusion, Ask Solar Sandy is a highly regarded solar energy company that consistently receives positive reviews from satisfied customers. Their team of experts, commitment to customer service, quality installations, and competitive pricing make them a top choice for anyone seeking reliable and efficient solar solutions.
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Ask Solar Sandy contacts

Phone number

+1 (623) 850-8229

Website

www.asksolarsandy.com

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