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Enigma Software Group
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1.8 64 Reviews

Enigma Software Group Complaints Summary

13 Resolved
51 Unresolved
Our verdict: When using services from Enigma Software Group with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Enigma Software Group reviews & complaints 64

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7:46 pm EDT

Enigma Software Group unauthorized credit card charges

I checked my credit card statement and notice that there was an unauthorized credit card charge of usd 39.99 from dri*spyhunter on sep 2, 2016 for software renewal.

I have never renew spyhunter and currently there is no spyhunter in my computer at all. This is a scandalous and a fraud.

Please refund completely.

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2:54 am EDT

Enigma Software Group spyhunter 4 malware protection

A few days ago, I purchased Advanced System Care Pro to speed up my computer. Accompanying that download was 'Spyhunter 4' and 'Dashlane. I did not request any of these additional pieces of software. Each time I turn on my computer, Spyhunter starts it's scan and Dashlane pops up and asks me to subscribe. At the bottom of the Spyhunter scan screen, it requests I register and purchase the product (for $ 48). I have tried numerous times to uninstall the programs, but to no avail. Complaints to Engima Software have gone unheeded. This programs is very persistent and I believe it cannot be deleted until I have purchased it.

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2:44 am EDT

Enigma Software Group unauthorized credit card charges

I checked my statement and notice there is an unauthorized credit card charge of USD 39.99 from DRI*SPYHUNTER on the 2nd August 2016.

There is no spyhunter in my computer at all. This is scandalous and a scam. This is really a fraud and sinful

I hope there will be a complete refund.

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8:08 pm EDT

Enigma Software Group spy hunter 4

After downloading this program it told me to pay them in order to remove malware from my computer. When I tried to close the program, denying them a payment, a message popes up asking if I wanted to close, I click yes and another message pops up. I was unable to close the program or open anything else. Every time I tried to open another program like the Internet, I would get a message from Spyhunter. I am unable to uninstall it and after running 3 different anti malware programs, the pop ups from Spyhunter finally stopped, but I still have this deceiving, fake, unwanted, unrelenting crap 'Spyhunter 4' on my computer. Do not download this program!

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9:31 am EDT

Enigma Software Group spyhunter is not free

I got a terrible virus and decided to try Spyhunter. It was said that it was free to use, very quick and will solve all the problems. So I downloaded the program and started to scan my computer. The whole process took over three hours! Really quick! And when it was finally done a new window opened stating in order to complete the scanning I have to buy the Premium version! What? It was supposed to be FREE! Ridiculous!

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chas62
, US
Jul 14, 2016 7:36 pm EDT

I search online for a free ransomware removal tool found spyhunter. I read like it was free so I dnlded it and ran it. After finding items to remove, it did not remove them. Instead it wanted me to pay for the removal by a subscription.

WTH...They advertise FREE then want to charge you, I would not trust this company they mislead you.

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6:01 am EST

Enigma Software Group spyhunter 4

Recently there has been new versions of the CryptoLocker virus emerging. This virus encrypts files and demands a ransom to get the files decrypted. At this time there is no way to decrypt these files for free. Affiliate companies of Enigma Software imply that SpyHunter can decrypt these files. This is wrong. These affiliates also recommend SpyHunter to remove the CryptoLocker virus. SpyHunter will only remove registry entries set by cryptolocker. This can leave cryptolocker active and when the computer is rebooted it will run again, encrypting new files and/or already encrypted files twice. This requires paying the ransom twice to get all of your files decrypted. While SpyHunter may be a decent anti virus they Enigma software apparently allows their affiliates to claim whatever, true or not, as long as it sells software.

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4:47 pm EST

Enigma Software Group spyhunter

Dri spyhunter - charge but no registration code
Belgium

In december 2015 I have ordered the spy hunter software. Following that order I got a charge of € 36.29 on my bank account, but no registration code for allowing me to downloading the software.

Can you finally provide me that registration code or is there any way I can get my money back?

For more information:
My name: jacques delbarre e-mail address: [protected]@gmail.com
The transaction date: 27/12/2015 master card customer ref. : [protected]
Product information on the invoice: dri spyhunter [protected] irl

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4:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Enigma Software Group dri spy hunter [protected]

13.01.2016 the above mentioned company debited two times EUR 29.99. I didn't want a renewal. Please credit the amount of EUR 59.98. I don't use the software anymore.

Credit Card No [protected]
Card Account No [protected]
Account No 16602.02 Raiffeisenbank Unteres Rheintal Rheineck Switzerland

BR Georg Kellenberger

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Update by gkell63
Feb 05, 2016 4:32 am EST

Please credit the amount of EUR 59.98. I don't use the software anymore.

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6:35 pm EST

Enigma Software Group spyhunter 4

On Jan. 18, 2016, while trying to remove a particularly nasty adware/malware, Spy Hunter 4 presented itself as a "free" trial. After I closed all other programs and ran a scan, which took over an hour, it finally informed me that I must purchase it to remove the problems. This is a classic bait and switch. (Why should I avoid caps? I am furious and exceedingly frustrated. They lured me to try their product and then demanded payment, after the investment of my time.) I wasted more than an hour on this. Can you please pay me for my wasted time? and I shall seek to warn others everywhere of your false presentations and subterfuge.

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9:42 am EST

Enigma Software Group spyhunter 4

I downloaded Spyhunter to look at the program with the intent to purchase if it met my needs. In the process of deciding I was inundated with repeated pop up ads that are intrusive and annoying. I attempted to delete the program but cannot. I have called the company with no response. This is a very poor way to market a product as it portrays the company as using exactly the same tactics as the malware I am attempting to control. The reviews on the various blogs and websites about this company are mixed. However, using my experience as a data point of one, they are not ethical in their approach to marketing and hold potential customers hostage until they get tired of all the pop ups and just pay the ransom to get their computers back. My advice to any potential customer is to pass on them and do not down load the purported trial as you will never be able to delete it

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John A Fideli Sr.
, US
Jun 12, 2016 5:36 am EDT

cost me big time to wipe and reload my pc. spy loads down my pc and requires an increase of ram if you can, aggressively loads pop-ups you can't stop, etc, etc., ...
DECEPTIVE and WASTE OF TIME
similar to Microsoft updates unknowing loaded that obsolete your previously working peripherals

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1:41 pm EST

Enigma Software Group spy hunter

!c am to trying to re install.It was inadvertently wiped out I am a paraplegi in a wheel chair. i had a paid subscription but i re-subscribed to be sure I ws protected but I can't couldn't remember my password. My screen still shows invalid password. I'm sure that I put in the right one now! Kenneth Burke [protected]@sbcglobal.net

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11:24 am EDT
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Enigma Software Group unauthorized charge

I just received a unauthorized charge for renewal that I was tricked into making when I first purchased this worthless hardware. I would not recommend this company to anyone. If they need to sneak around to keep people with them that should tell you what kind of company they are. Instead of stopping the spyware it allows it on until you manually remove them! I have filed with PayPal for a refund which should not allow repurchase payments with out notification and the customers acceptance. Larry Allen

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9:17 am EDT

Enigma Software Group spyhunter 4 - deceptive and fraudulent business practice

Installed the demo version of this on Windows 10 machine, and there is no way to remove it. Enigma's site only shows removal options for Win 7 & 8, but not Win 10... This is incredibly deceptive and unethical. If you "uninstall" the program from the "Add/Delete Program" screen, all it does is remove the program name from that list... it doesn't uninstall it from your machine. In my opinion, that itself is a deceptive and fraudulent business practice.

There are no "uninstall" options on the tray icon, and no way to get it off your system.

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4:25 am EDT

Enigma Software Group the moderato advised to download some useless program

I got nasty virus and searched for the antivirus program. I opened the website www.enigmasoftware.com. When I only opened the website, the message from the moderato popped up. He offered help and I explained the situation. After that he advised me what program I needed. I paid $50 for this program, but it was completely useless. My computer was attacked again and I could do nothing. I think that this company wants to provide some fake programs only.

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6:15 am EDT

Enigma Software Group i cannot register

Have been trynig to reister spyhunter. However, when I try to register all I get is a blank page so that I can try ro finalise the operation it requires me to register. Tht enigma support will not respond unless this my copy is finalised. This is undoubtedly a catch 22 situation. If I do not receive a satisfactory solution I will report the situatio to trading standards and which computing. Please help.
Tony kay82f5e

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Reviewer55745
,
Oct 28, 2015 10:29 am EDT

THIS PROGRAM IS IMPOSSIBLE TO REMOVE. There are constant popups, and a constant changing of my DNS settings. I want this nuisance removed.

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8:25 am EDT

Enigma Software Group spyhunter4

Spyhunter 4 arrived by accident. I am unable to uninstall it. The perceived Uninstall program is mixed with aggressive advertising.
I am reporting this as a complaint to the UK authorities and to Microsoft.
Please remove Spyhunter 4 from this computer.
G.E.T.Raine

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9:34 am EST
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Enigma Software Group fraudulent overcharge and impossible auto-renewal cancellation

Overcharged me (for two products rather than the one quoted) then included me in an auto-renewal subscription that cannot be unsubscribed from. They made it deliberately impossible to contact them, so I had to cancel my card and throw out my computer because there was no way I could trust them not to have installed a heap of bundled malware, given that they are criminals. I asked my bank to contest the charge so perhaps they will have better luck chasing these jokers up

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3:45 am EDT
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Enigma Software Group Software

Sehr geehrte Damen und Herren,
Sie haben unberechtigt zwei mal am 08.04.2014 € 35, 69 von meiner Visa Credit Card abgebucht.
Mit dem Vermerk "DRI SPYHUNTER".[protected].
Ich bitte Sie höflich und dringlich diese Beträge auf mein Konto zurück zu überweisen.
Da ich Ihnen keinerlei Auftrag erteilte sehe ich mich gezwungen, bei nicht Überweisung rechtliche Schritte gegen Sie zu unternehmen.

Mit freundlichen Grüßen

Markus Kaiser

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8:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Enigma Software Group unsolved financial mess

I subscribed to Spy Hunter 4 some 8 month ago, as the subscription is 6 monthly I cancelled my subscription within the 6 month time period. 3 month later I get charged 2 amounts bye Digital River Intern.
I queried the amounts with DRI and got a reply saying that I did not have any ongoing charges or bills from Spy Hunter.
However, I sent DIR some photocopies of the bank charges and got a new reply just today(10 March 2014)
Yes indeed, I do have an ongoing subscription after all a charge had been made,
The charge applied was different by a few dollars then the charges actually made(?)
Ok, so I contacted ENIGMA SOFTWARE -Spy Hunter, they have no records of my 'current' subscription. However, they said that my subscription money had been returned to me 5 month ago?
It all make s no sense, I paid some $75 for nothing that's the bottom line.
My advise..STAY AWAY from ENIGMA SOFTWARE, SPYHUNTER ..and of course STAY AWAY from DIGITAL RIVER INTERNATIONAL they are either incompetent, a bit relaxed when it comes to other peoples money or both.

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12:15 pm EST
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Enigma Software Group non authorised renewal

I do not know this program and widh to be credited 48.63 canadian dollars.
The reg and spyhunter programs have been renewed and that is ok.
But the dri spyhunter is not wanted.
Failure to correct this will be the canceling of the 2 programs listed above.

A. Rousseau

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Hans van Meijgaard
, US
Nov 08, 2015 5:30 am EST

Our attorney has filed our complaint against business fraud of ENIGMA, SPY HUNTER etc. within the the E.E.C. at the European Court of Justice
in Luxembourg. Unless you stop unauthorized write offs immediately you will face criminal charges in the whole E.E.C.

Dr. H. van Meijgaard.
C.E.O.
MIC Infotechnology B.V.

EnigmaSoft Customer Service
EnigmaSoft Customer Service
Dublin, IE
Feb 17, 2014 3:16 pm EST

Hello,

I am the Vice President of Customer Service, Technical Support and
Research at Enigma Software Group. I read the post above and I would
like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.

If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.

I would appreciate if you would be kind enough to write a feedback
stating that your case has been resolved, after contacting us.

At Enigma Software Group, we work hard to maintain the best level of
service and make sure that every customer becomes a satisfied customer.

Regards,

Alec Malaspina
Enigma Software Group USA, LLC.

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