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[Resolved] Empire Flooring and Carpeting / luxury vinyl tile

1 7322 Exchange DriveOrlandoFlorida, United States

We had Empire install some Luxury Vinyl Tile and were happy with the installation but not the tile. The tile looked like it was factory seconds. We were told the best products will be used and they will stand behind the product. So far I have not heard back from the salesman nor the company. The tile we picked was beautiful, but about a third of the tiles installed had spots on them that looked like spilled paint. The installers spoke very little English and we did not notice the flaws until the floor was complete. Empire said they would send somebody out in a day or two but so far nobody.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Empire Today Customer Care's Response, Jan 11, 2016

    Hi Terrance, we’ve read your review, and we regret that your product has not been meeting your expectations. We can assure you that we are taking your concerns seriously, and we will be following up with you shortly to learn more about the situation and help make things right for you. You can also reach us at customersupport@empiretoday.com. Thank you. Bill Allivato, National Customer Service Manager

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Jan 11, 2016

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