Emirates Airlinecompensation for cancelled flight

I was flying business class from Paris to Dubai last Oct. 30, 2016 and my flight was cancelled. I immediately contacted their customer affairs and was told that under Regulation (EC) No 261/2004 I was to receive €600 compensation. I submitted all required information to have the money wire transferred on Dec. 2, 2016. It is now almost the end of January 2017 I havent received the compensation. I have emailed them several times to follow up and I have not gootten any response. I only received one reply thatt it was processed on Dec 17 but there is no proof whatsoever that money was deposited. No other pertinent details were provided by Emirates and thus my bank cannot trace any attempt from them to depsoit the money. No one from their customer service is replying.

Jan 22, 2017

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