eHarmony / refund and customer service

United States

I tried to cancel my subscription to e- harmony on the day before it expired but they told me it had to be 48 hours which was made unclear. Then when I tried to talk to them all I got was someone who didn't know anything then they gave me an email to write to. Which basically was the same thing the lady said without human interaction. I feel there is no concern for the people involved. There should be some warning as to when your contract will be renewed. There is not even an early cancellation fee of some sort. There should be something incase life happens and you can no longer afford to pay.

Jan 20, 2017

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