I had the same problem/situation with eHarmony & I didn't sign up again.
They refused to refund me my money or even allow me to see this so called new person of interest & it was nothing but a waste of my precious time filling out tons of forms which under normal circumstances I would have thought made the place better, but it doesn't.
I realized about a year ago I was never going to meet anyone compatible to me on a dating site.
I've been dating online since 1998 & while I met tons of people at first, the minute I stopped casually dating, & started looking seriously for long term relationships, my choices dried up.
Over the years I've grown as a person, & I find most people on dating sites are very insecure, have little money (not that I'm rich yet, but I plan to be) &/or are desperate for someone to complete them as a human being. I don't need anyone to complete me, I'm fine just the way I am. I look for companionship.
I don't work outside my home, so I don't have any social contact with people (I work online), & I've been so busy with my businesses for so many years (since '89), time just flew & I had no real friends to speak of because I only got to Toronto in 1984.
I still belong to all of those dating sites I joined up with years ago, but I never get any positive like minded people out there & being that I'm not your average person, it makes it that much harder for me to find people, so I've just given up.
I wouldn't invest any money into any dating site if I were you, but clearly the choice is yours.
In fact I used to call myself an expert on dating sites because I knew them all, but it seems dating sites have fallen by the wayside, because I'm lucky if I get any responses to my profiles in a year's time.
Besides the fact that 95% of anyone who responds doesn't read the profile, just gawks at my pic, & is only looking for a quick fix. They don't seriously try & get to know the person via the profile prior to contact (read to see if compatible), they feel I'm a control freak if I demand my profile be read prior to contact.
I respect everyone by reading their profile (assuming I contact people first), that's how dating sites should be, but it's never been that way & the dating sites don't care.
In fact whenever I contact people, they never respond back, so I stopped doing that & just waited for people to contact me, but I want quality, not quantity.
Just thought I'd give my point of view : )
Good luck everyone!