The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Econo Lodge / Billing issues!

1 364 S. Main St., Logan, UT, United States Review updated:
Contact information:
Phone: (435)753-5623

Recently my brother was married and spent the weekend in Logan UT at the Econo Lodge. As a wedding gift I payed for 1 night of the stay. I called the front dest a few days prior to the Reservation, and arranged payment. On tues of the following week I received the charge for the second night which overdrew the account and as a result I was charged $20.00 by my bank. I tried to call the motel and I spoke the GM. Who said as I was explaining "I Do not Care". After calling all over the continental U.S. for 2 hours I found someone who could help me get the room charges refunded however I have to accept the $20.00 charge from the bank which wouldn't exist had they not charged me so I personally as a consumer would never recommend this hotel to anyone else there are far better accommodation in Logan and the surrounding areas.

Sort by: UpDate | Rating


  • Sc
      5th of Mar, 2008
    +1 Votes

    Dear Brad Sawyer:

    Have you considered contacting their corporate office? Generally they would be the ones to assist your with you getting the $22 fee back, I wish you the best.


  • Ma
      24th of Aug, 2008
    -1 Votes

    Posted: 2008-08-24 by Mark Keyworth [send email]

    Complaint Rating:

    Complaint Rating:
    colonsmartcleasner Complaints - froud
    Review all colonsmartcleasner complaints
    Posted: 2008-08-24 by Mark Keyworth [send email]

    Complaint Rating:
    I to was a dumy. i was on a survey, took the trial offer and got scamed. there were no phone numbers on the offer but i thought there would be with the trial shippment.NOT, only a web sight. when i went to bring it up, all that would come up was a picture of the bottle of colonsmartcleasner, when i clicked on the bottle it would take me to another sight. i tried several times the same thing kept happening. So there i found a phone number so i called it. they kept saying they had nothing to do with colonsmartcleasner.needless to say i was very angry.then i thought well when it comes in i would just put on it return to sender and wait for a refund. well it never happend... my bank said they couldnt do anything for thirty days from the day i sent it back. so i waited filled the dispute and waited four days for the results.. well then i get the results from my bank... NOT HAPPY my bank sends me some copys off the internet from colonsmart stating there is only one way you can receive a have to follow four steps. one of thoughs steps are they do not except Return to sender packages as a way for refund. what they dont say is that package i sent back is theirs now and you get nothing for $ it said nothing about ANY policys when i ordered the free samples.and when i got the free samples it had nothing of any policys either. so im out the money and the FAKE product(COLONSMARTCLEASNER). OH DID I MENTION YHE PRODUCT DID NOTHING... I TOOK THE SUPPOSEDLY FREE SAMPLES AND HAD NO REACTION !!! if there is anyone out there that can help me get my money back.i would be very happy... oozman.[protected] TO EVERYONE------ STAY AWAY FROM COLONSMARTCLEASNER !!! THERE A RIPOFF !!!

    1 minutes ago by Mark Keyworth [send email]
    i forgot to mention the paperwork my bank got off the internet was dated july 10th 2008 REVISED. this was 2 mth. after i sent mine back. when i got my (FREE) sample.i couldnt get on their web site to cancel nor did they have a phone number... COLONSMARTCLEASNER IS A RIPOFF...

  • Bi
      7th of Oct, 2008
    +1 Votes

    I had made reservations for the Kansas NASCAR Race 2008 @ the Econolodge in Kearny Mo. the total bill was supposed to be $88.xx dollars, that was fine... 25 days prior to going I had to cancel, bummer right? not as bad as the fact I got a confirmation # for the cancelation and all. But low and behold Monday after the race I have a charge on my bank account for 189.xx Dollars a 100 bucks more than stated on the website. Not only was I charged by mistake I was double charged. Anyways I called the # on the website and they sent me in the direction of calling the Kearny Econolodge, ok so I call and this guy who is "new to America" answers and says he is the manager, takes down my info but claimes the computer isnt working, ok stuff happens whatever... 3 hours later calls talks to my wife and says "Its been refunded and will show up in your account tomarrow" ok great! Wrong, 7 days later its not in there, so I go to the bank to refuse the charge and now I will have to wait a few more days to see what will happen. I also called 18003008800 to let their higher ups know what is going on. my Fraud-o-meter is saying this is bad.

    1. Charged by accident.
    2. Charged more than Double!
    3. Computers are down!
    4. Manager at hotel promises refund, None Appears!
    5. Manager new to America, Broken English.

    I Score that as 5 red flags I wont spend a dime there in the future!
    thats my rant Matt.

  • He
      7th of Nov, 2008
    0 Votes
    Econo Lodge - Staff/Cleaning
    Econo Lodge
    Orange Ave
    United States

    While staying in this hotel, with my three year old son. I went to the restroom, and a glass pipe fell out of the the toilet paper holder and shattered on the floor. The staff refused to change my room, and when they came to clean it up, they used a wet wash cloth. DIDN'T EVEN SWEEP!! I had to call 911 to get the pipe disposed of.

  • Ed
      8th of Jan, 2009
    0 Votes

    hey dummy...its called a crack pipe. you staying at a econo lodge..dont you know what goes on there?
    worse your your taking you kid to the place... why on gods name would you do that?
    im sure 911 was truly shocked that you found a crack pipe at a friggin econo lodge. i bet thats never happened before.
    trust me...they are still chuckeling about your storey to this day over at 911

  • No
      22nd of Mar, 2009
    +1 Votes

    Econolodge Logan Utah. This seems to be a problem area hotel. I reserved a room for a "Winter Weekend Getaway Package." Room and Dinner for one low price. What they dont tell you is that the dinner menu you get on check in is limited choices and you have to "pick one" and fill out a huge coupon for it to be valid. Also, when I checked my visa bill, I was overcharged by $27.oo. I called the hotel back, and explained to the lady that I was overcharged by that amount, and she proceeded to argue with me about the amount, but did agree to refund $22.51 to my card. I thought that was the end of it, until I checked my balance again and noticed that i was charged another $22.51. I was now being charged over $100.00 for a room and dinner that was supposed to be $55.oo. She recharged me more, then credited that amount. I dont know why its always a problem for the business to credit someones account when its their mistake. Not only will I not go back, I will make sure to tell everyone I know NOT to go there, or even reserve there. Its not worth the price they end up charging you over all.

  • Ma
      3rd of Jul, 2009
    +1 Votes

    My daughter just called me to get a number for the Econolodge Complaint Line. Her family is on the road for a two-week vacation to Oklahoma, and they stopped last night in Indianapolis to spend the night. I think the people who manage those places are SCAM ARTISTS, and needless to say, NOT Americans! The people at the motel called about twenty minutes ago to accuse my daughter and her husband of stealing two comforters from the room and to tell them that they're charging their credit card an additional $90 for the missing comforters! This is not only outrageous, it's insulting! Believe me, they would never take anything that doesn't belong to them; but taking cheap comforters from a motel room???? Please!!! Take this as a warning to all travelers --- ANYWHERE BUT ECONOLODGE!!!

  • So
      9th of Sep, 2009
    0 Votes
    Econo Lodge - Negative lodging experience
    Econo Lodge
    United States

    I am appalled about the low standard of one particular hotel; the place is a disgrace to other Econo Lodge owners. Moreover, it is a disappointment for any loyal customer who has come to expect a certain standard from this line of hotels. My wife and I do not look for extraordinary amenities but we do appreciate clean surroundings and rooms. The premises are uninviting. To get to the room, the customer walks over a sticky outdoor carpet with pieces of litter everywhere. Going up the stairs, one is greeted by the smell of urine. Our room was in a horrible state. Apparently nobody cleaned the blades of the ceiling fan for months. The socket of the sliding door that was separating the living area from the bathroom had brownish build-up of grease and dirt. One was best advised not to look at the carpet lining under the Jacuzzi when walking to the bathroom. The most disgusting piece, however, was the bathroom sink. Even when wiped clean, it looked filthy. Discolorations of unknown origin gave the appearance of a clogged sewer that has just back flushed. If you happen to think that this is acceptable, you are invited to brush your teeth over this bathroom sink and you will soon begin to see my point, I must mention that the equipment in our room was not in proper working order. The TV set did not respond to the remote control. We notified the front desk about the problem, but it was not resolved to our satisfaction. This, however, was of lesser concern to us. Feelings of disgust at the thought of returning to our room every evening finally made us switch hotels. After two nights we checked out and moved to another hotel a few blocks down the road. This entirely negative experience gives rise to several questions. What are the standards that a hotel must fulfill in order to be registered as an Econo Lodge How run-down can a hotel become before somebody tells the owner that it cannot be operated as an Econo Lodge any longer? Whether or not you feel compelled to answer these questions, my decision is not to consider the Econo Lodge anymore for future vacation planning unless I have previously stayed at a particular location and found it satisfying. With only ten days of vacation I will not afford to waste even a single day with a negative lodging experience. NEVER VISIT THEM.

  • Ve
      12th of Sep, 2009
    0 Votes

    You should find this hotel on and post your comments.

  • Al
      9th of Nov, 2009
    0 Votes
    Econo Lodge - race discrimination
    econo lodge
    United States

    i got a room on 11-9-09 at midnight;i was in line to purchase a room and the 2 white men in front of me was charged $39 a night, i looked at the guys receipt.I got up to the desk and asked how much was the room.I was charged $49 a night with just me in the room and no pets.I know that I was racially discriminated against because i am african-american.I will take further action when I get to my destination.

  • Nb
      9th of Nov, 2009
    0 Votes

    Disrimination based upon gender or race is pure evil. Because of this same type of bs, I am now unemployed as of the same day you posted this complaint. I don't have very much money for food and paying bills and will be out in about 1-2 months... and I 've go a baby on the way. I never wanted this for her, but what's real has happened and I wish there was some way that I could take action and sue Menards for gender discrimination and they may have possibly been racist too, since I am also African-American. i wouldn't put it past them.

  • Le
      1st of Jan, 2010
    0 Votes

    I had a one night stay at a Econo Lodge in Takoma Park, MD on New Hampshire Ave. The fee was $90.00 for the night. There was no heat, the linen had not been changed and the bathroom was filthy dirty oh and needless to say the toilet paper had mold on it. I made complaints to the front desk and was told I could not change my room. I asked for the manager and was told he wasn't there I left my information for the manager to call and I never received a call. The place was despicable I would not recommend my worst enemy to that place. The foreigners always act as if they don't know what's going on!! Please STAY AWAY FROM ECONO LODGE!!!

  • Dr
      17th of Jan, 2010
    -1 Votes
    Econo Lodge - Bed Bug Bites
    Econo Lodge
    340 Upper Riverdale Road
    United States
    Phone: (770) 991-0069

    I stayed one night at a motel November 2009: Econo Lodge, 340 Upper Riverdale Road, Jonesboro, GA 30236, (770) 991-0069. I was severely hurt by bug bites while sleeping and had to seek emergency medical care the next day. And suffered for the next week. As of January 2010 there has been no resolve. I can only recommend you be very careful where you stay, never place your cloths or suit case on the bed.

  • Do
      4th of May, 2010
    -1 Votes

    Nasty Motel Room.
    I had the unexpected pleasure of staying at the Darien Lakes New York Econo Lodge on April 29, 2010 and though they were proud of thir "new carpet", their accodations sucked!
    Very noisy motel. Paper thin walls to where you could hear your neighbor sneeze and ???? Each time someone on the same level flushed the toilet or turned on the bathroom water it sounded like a freight train was coming, as the pumps tried desperately to drag enough water to the 2nd floor for the purpose intended!
    At 3 am the fire alarm went off outside my door. It took some 5 minutes for someone to figure out how to shut if off. I can only imagine if this had been real... the utter hell of frieghtened people, without organization!
    I decided to leave at 4 am as there was no such thing as sleep here!! I proceeded to brush my teeth only to be met with "ugly, brown, hostile" looking water to rinse with! Upon checkout, I told the "customer sevice desk", (and that's debatable) about these issues and not a word was replied. Then I emailed the general manager of the motel and "NOTHING" was the response.
    My advise, DO NOT STAY AT ECONOLODGE IN DARIEN LAKES, NEW YORK, there is a very pleasant, Comfort Inn at the next exit east, just about 5 miles. Well worth the short drive, guranteed!

  • Sa
      23rd of Aug, 2010
    0 Votes
    Econo Lodge - Charged twice for room
    Econo Lodge
    South Carolina
    Rock Hill
    United States

    The motel was dirty. The carpet was covered with animal stains. The bathroom was dirty, ring around the camode, there was dirt behind the toilet. I hasn't been updated for a long time. They scammed us out of two payments for the room. Nick, the manager (I think) would not even consider that he collected a payment from and then another from our credit card. He is determined to keep both. We are seniors (husband is 88) and we were too tired from our trip to ask for another room. We did not know that was going to keep our money after a cancellation or we would have not paid again with a coupon. has someone who doesn't speak good English when you try to cancel and we did not know that they would keep our money. We have now paid twice for a horrible room.
    Both places are scammers.

  • Re
      19th of Dec, 2010
    0 Votes

    I along with a member from our Organization-Jeremiah Ministries.Org we are humanitarians and was lodging at the Econo Lodge Airport 3037 E Van Buren Street, Phoenix Arizona, we lodged there for a period of 13 months and 28 days. As a member of Choice Hotels I called them to get information on my point system, I think they are wonderful, and was informed that I should have a reduced rate. The rate that was quoted was 50.99 at which I was already paying that rate along with taxes. I learned further through the Department of Revenue and the City of Phoenix that the Tax rate that I should have been paying is 2% instead I was being charged 13.27%. I brought this matter to the attention of the General Manager Rakesh (Rick) Bhakta, General Manager and on December 18 he told us we had to leave the hotel, now these people owe me $1, 877.02 in taxes that he has collected for 13 months and 28 days and this man has no intentions of paying this money, so I filed a complaint with the State Attorneys office in hopes that criminal charges will be brought against him, a full scale audit of his books and filings and Fraud charges. Remember if you are in Phoenix Arizona and you stay in a hotel for 30 days or longer you are exempt as a Non Transient customer and that is in the City of Pheonix Maricopa County. If you have ever stayed at the Econo Lodge Airport longer than 30 days and was charged more than 2% notify the State's Attorneys Office immediately you can file your complaint on line.

  • Rl
      2nd of Jan, 2011
    -1 Votes

    Never stay at the Econo lodge in Wisconsin Dells.
    We had several aggravating issues with tickets for local attractions (Supposed to be a discount). We were told to go to our room, they would call us when the issues were resolved. After some time I checked to make sure the phone worked, it wasn’t even plugged in. I found the phone jack on the other side of the room, plugged in the phone and it still didn’t work.
    The rest of the stay only got worse. After we went to bed I was awaken by something crawling on my neck. We had Bed bugs! Please don’t ever let this happen to you for a few dollars of savings.
    We will never forget this experience! Plus we had to throw out our pillows and wash all of our cloths that night. I will be posting this on every web site I can find for the rest of my life.

  • Pa
      14th of Feb, 2011
    0 Votes
    Econo Lodge - nasty room an service
    econo lodge
    rainbow st
    Niagara Falls
    New York
    United States

    i went to stay in hotel and i went to the room and when i open the door. a bad odor was there, beer cans on the desk and floor, hotel was freezing cold, bathroom was nasty .. there was pee on seat and floor toilet paper every where .. bed was not made everything was on floor.NASTY NASTY NASTY

  • Us
      27th of May, 2011
    0 Votes

    Nasty A$$ ROOM!
    My wife and I went to North Charleston SC for the weekend a couple of weeks ago. We ddecided to stay at the Econo Lodge there for a cheaper price. Most of the hotels were booked and outrageous in price. With that said here is a list of how our experience was: The TV did not work, there were no towels, the bathroom was filthy nasty, there were several BOOGERS smeered on the walls, the floor was totally nasty as there were stains and wet spots everywhere to include dirt build up in every corner. We were afraid to walk around without our shoes. Needless to say this was the worst hotel I have ever stayed in. Never again.

  • Sh
      31st of May, 2011
    0 Votes
    Econo Lodge - called us bastards and stupid
    econo lodge
    United States
    Phone: 2053459286

    a housekeeper and i was being called names such as a ### and stupid all because he was saying that he had to clean the concrete upstairs... he was also saying that it was our job to clean the mess.

Post your comment