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Easy Warm Floor
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5.0 6 Complaints
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Easy Warm Floor Complaints 6

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2:53 pm EST
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Easy Warm Floor Wrong products, runaround

Easy Warm Floor ("EWF") sells radiant heat systems for under-floor installation. Their prices are competitive, apparently because they skimp on quality and customer service. On August 20, 2010, I ordered a 120 square-foot, 120V system that was supposed to include (1) resistance wire, (2) floor sensor, (3) thermostat, and (4) relay. The wire and relay arrived quickly, but the thermostat and sensor did not accompany the other materials. EWF informed me on 8/30/10 that the thermostat and sensor had shipped separately. By 9/9/10, they still hadn't arrived and the USPS tracking number I was given by the customer service rep, "Mike" never once returned a valid status on USPS's site. Mike's response to my email was that "USPS didn't scan the package so it was impossible to track", and that a new one was being shipped again that day. By 9/16/10 the thermostat still hadn't arrived. Mike's response to my 9/16/10 email was to tell me that their "records showed that a sensor was shipped with the other materials." Yeah -- that's why I'm asking for one. Besides, I'll bet their records show I was sent a thermostat also!

On 9/17/10, Mike finally sent me a thermostat and a real tracking number. Because of the delay caused, it was not until December that I could install the floor. At that time, I realized that the "customized installation instructions" that were supposed to come with my order were not included, and when I inquired, EWF told me that they didn't exist. Because I ordered loose wire rather than the mats, no installation (wiring) diagrams were made. However, their engineers determined somehow how much wire would cover the (to scale) diagram I sent. They were just unwilling to show me how they did it. So I lay the wire, install my tile floor, wire up the system, and it fires up and works great. For a week. Then it stops.

Skipping over several rounds of back-and-forth, EWF sent me a 240V relay and 240V thermostat. After all the trouble it took to get a thermostat, they SENT ME THE WRONG ONE, and the wrong relay from the get go. So the 240V relay and thermostat ran the system for a week before burning themselves out trying to run a 120V system. When I removed the relay, trying to diangose what happened, I noticed the relay said 240V (but someone had put white out over the small marking for "240V") and of course the super-cheap thermostat of course is not marked at all. I called, and they sent a 120V relay but no new thermostat. When (of course) the 120V relay didn't power up the 240V thermostat I still had, I called . . . again, and they said they were sending me a 120V thermostat. That was 10 days ago. Guess what hasn't arrived.

Bottom line: it's 6 months from my original order and I STILL can't get a 120V thermostat that was included with my purchase. These people do not take care of their customers. They are sloppy and act without regard to their customers' time and frustration. You'd think after all of that someone could pull a 120V thermostat off the shelf, make sure it's 120V, and throw it in a FedEx envelope.

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Easy Warm Floor unauthorized use of credit card

This company (Easy Warm Floor) used my credit card without my permission. After a year of trying to get my money back I contacted the office of Attorney General of Illinois. I contacted the Attorney General of Illinois. They took my complaint and went after this company to get my money back. It took them a few months but I was credited the full amount they took from my account. This company is trying to take advantage of customers. The Attorney General wants to know of any other complaints from this company. They will help you. Here is the information.

Lisa Madigan
Attorney General
State of Illinois
100 West Randolph St.
Chicago, Il 60601
[protected]

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3:42 pm EDT
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Nice at first. Told them I needed 240v floor system. It took them 3 weeks to build and send out the floor system. When I received it it was a 110v system. Called them, had a hard time getting hold of the right person. Told them they sent the wrong system. They told me it was the system they quoted me. It was what they quoted. I called them the same day and...

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Is Easy Warm Floor Legit?

Easy Warm Floor earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Easy Warm Floor stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Easy Warm Floor's reputation as a trustworthy leader in their field. Customers can rely on Easy Warm Floor's services, assured they're dealing with a highly reputable and fully legitimate company.

Easy Warm Floor resolved 100% of 6 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

Easywarmfloor.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Easywarmfloor.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Easywarmfloor.com you are considering visiting, which is associated with Easy Warm Floor, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Easywarmfloor.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Easy Warm Floor.

However ComplaintsBoard has detected that:

  • Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
  • Easywarmfloor.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The easywarmfloor.com may offer a niche product or service that is only of interest to a smaller audience.
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2:03 pm EDT
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Easy Warm Floor Scam charges

Ordered products from Easy Warm Floor in November 2008 and paid with CC the amount of 'Grand Total'. I ordered the amount needed with no plan submitted or no additional help needed. The product arrived as stated and charged. In March 2009 I noticed an additional charge on my CC and tried to contact Easy Warm Floor about the charge. 'Mohamed' stated that I approved the charge and it was for plans and admin. I stated that I did not approve the charge and after searching the internet I found others suffering the same deceptive business practices by this company. When I asked for a refund 'Mohamed' stated 'good luck' and hung up. The Chicago BBB has this company listed as 'Unsatisfactory' due to unresolved problems...namely the problems we are having with this company. I have disputed this charge with my CC company and will be actively seeking a solution to this deceptive business practice by 'Easy Warm Floor' in Chicago.

Buyer beware...this company doesn't deserve to be in business in the U.S.

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as instructed
Rockport, US
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Nov 10, 2009 10:41 am EST

They are trying to pull a fast one on me. They sent me the wrong size. I called up and told them that one mat was installed and the longer mat was partially installed. They instructed me to return the partially installed mat and they would send me a shorter mat. I did as instructed and when they received the mat I sent back, they said they were charging my credit card $322.00. I had checked with them before and they assured me there would be no additional charges. I called back to see what was going on with the charge and I go a long lecture from 'Mohamed' and he had no intertesting in hearing what I had to say. I will never do business with these folks again. I will be contacting the BBB.

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justise101
Calgary, CA
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Jul 28, 2009 6:20 pm EDT

Easy Warm Floor - sucks! Stay away, avoid at all costs. Do not purchase anything over the phone. Read on line reviews about the company, business if you do want to buy something on line. Call the BBB (Better Business Bureau) of that city where the company conducting the business, check their record with BBB. Do as much research as possible on Google Easy Warm Floor is a bunch of scums, they won't refund you your money, even if it was their fault. They sound like an underground or home based type of business. Stay away from these scammers!

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11:43 am EST
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Deceptive Business Practices. Agreed to amount was charged and 3 months later another charge was put on my CC. After refusing to be put off by their "he's not in" and no call backs I talked to a "Mohamed" who is in charge of finances...who told me "don't get your hopes up about getting the additional $98. back as you agreed to it"...which I certainly...

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9:38 am EST
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Easy Warm Floor Unauthorized charges

I purchased an easy warm floor in August of 2008 and authorized the purchase via a telephone call, since there was no way to order the form online. The company sent me a confirmation email with an itemized bill and a line item clearly stating 'Grand Total: $465.00'.

The item arrived on time and works great. I installed it myself and the installation was easy. In fact, I held this company in pretty high regard until November 21, when an additional charge for $137 appeared on my credit card bill.

When I called to dispute the charge, the snooty and less-than-helpful customer service rep referred me back to the confirmation email (that I received AFTER the purchase) and pointed out in very fine print at the bottom additional fees that would be billed separately. He then refused to allow me to speak to anyone else within the company, and refused to refund the charge.

Now, momentarily putting aside the fact that these fees should have been BILLED and not CHARGED, this is an unfair and deceptive business practice. 'Grand Total' means just that - it implies the figure represents the complete amount of the purchase. Had I known the warm floor unit would cost $137 more than the $465 figure, I probably would not have purchased it in the first place.

I'm disputing the charge with my credit card company and I am positive they will agree with me. However, anyone entering into business with Easy Warm Floor needs to be aware of this practice so they don't get bitten as well.

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ErikI
US
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Nov 02, 2018 11:50 am EDT

Mine were delivered but rejected by the city building inspector because they are not UL approved, despite that being advertised on their web site. I called UL and they said they are allowed to say this because they are approved for a VERY limited application of the product but not what it's marketed for. I'm also in the middle of an Attorney General complaint and a likely lawsuit as well. They are also known as US Floor Heating or usfloorheating and a bunch of other names.

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CIAcia
US
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Sep 23, 2020 10:03 am EDT
Replying to comment of ErikI

What was the outcome ?

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sandman51
Hendersonville, US
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Apr 26, 2013 4:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought from easy Warm Floor in April 2013.. Justin was great till I got my mat and the thermostat did work right. No matter what I did it always went to Tuesday, and was always a day ahead. They sent a new faceplate and control box, only they sent a 120 and not 240. They sent out another one and it still didn't work. It's always Mike I have to talk to, but Mike is never there. I returned the 2 faceplates and 3 controller boxes after I bought a thermostat from Home Depot (works perfectly), and they refused to accept the package. Try to give an American company business and this is what you get.

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alix saintil
New York, US
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Feb 03, 2011 4:05 pm EST

I totally agree with all the comments about this company - Fraud - Scam artist - rude - and very deceiving - I had some of the same problems with them - I wanted to send back my purchase and they refuse to accept it back - unfortunately when I called my bank they said it's over 90 days and I cannot dispute it - this company kept stringing me along until they know the 90 days was over and I cannot file a dispute and then told me they cannot the product back - even though when I was calling they kept telling me they will send me returned receipt info to mail back the product never received anything - then got the nerve to charge me $139.00 for a maintenance fee - I lost my $1, 455 but I was able to get back the $139.00 - They should be out of business!

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Jeff Robert
Modesto, US
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Nov 21, 2010 3:32 pm EST

I'm not a complainer, but I bought mats from this company several years back and installed them under a tile floor. I had similar problems with them delivering on my order...they never ended up sending me a themostat and I was missing a floor sensor.

Anyways, now I am learning that there is no way to ground the system and I am very concerned about this new data on electromagnetic field radiation. This all means I probably don't get to have warm tile floors because these guys are so dishonest.

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dgman
manahwkin, US
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Jul 21, 2010 7:29 pm EDT

Thanks for all the warnings. I just received a quote from them that had the words 'Total Charge'. Now I know not to trust those words (from what I read here). I talked to an individual that is named in one of these complaints, and I will be contacting him again to let him know that I will no longer be purchasing his product because of all the complaints I've read. It was a large order, and now they lost my business. Thanks everyone.

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Uhale
Athens, US
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Nov 26, 2009 11:10 pm EST

I purchased from them over the phone in 2007, and was certainly scammed. They sent an inferior product then what I ordered, and shorted me a thermostat. I tried for months to get a refund, called the Illinois Attorney General's office, filed complaint with VISA, which finally helped out some. Ended up with an exchange for a different product of theirs, which two years later, I find out, is suspect and inferior to other competitors. The radiant electric heating mats DO NOT HAVE A GROUND WIRE! They are not shielded either. These people are total scam artists, stay away from them. The company is linked to multiple online websites, so BEWARE.

After some digging, I found out the company shares an address or fax number with many company/website names (a clear red flag!): easywarmfloor (easywarmfloor.com), floorheatech.com, BuilDIY, Sauna Treatment (saunatreatment.com), US Solar Heating (ussolarheating.com), greenelectriconline.com, usfloorheating.com, heatingonline.com and probably more!

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Uhale
Athens, US
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Nov 26, 2009 11:04 pm EST

This company WILL SCAM YOU!

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Cornavaca
East Brunswick, US
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Nov 09, 2009 10:54 am EST

We ordered a floor system from them last year. The product is great. The people in the office are dishonest and should not be trusted. Our thermostat was defective and they refused to take it back. They wanted us to buy a new one and then send the old one back to them. I refused to that but then when they finally agreed to examine the thermostat they took so long (and I called EVERY week) that they said, "Yes, it is broken but it is no longer under warranty" I do not know who owns/runs the company but it certainly seems that this level of dishonesty is standard and there are other floor systems out there. AVOID doing business with them as they will not stand behind their product and honor warranties.

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Mr. Bob
Hummelstonw, US
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Oct 20, 2009 2:16 pm EDT

I certainly wish that I had found this site this past June ... ! I ordered enough mat and thermostats to do three separate areas. I received the mat and two of the thermostats in a timely manner but the third thermostat has never arrived. Been on the telephone with Clinton, Justin, Brian, and others and have been told that they have thermostat has not received the thermostat from the manufacture; that the thermostat has been shipped to me; that they would refund my money; etc., etc., etc.

It's only $95.00 (if I don't count their over-estimate of 50 square) but it sure is a shame that this outfit can get away with shafting so many people!

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mhickman
Newark, US
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Aug 19, 2009 3:53 pm EDT

Very crooked company. I tried to dispute my charges and VISA told me it was buyers remorse and would not reverse the charges.

Overview of Easy Warm Floor complaint handling

Easy Warm Floor reviews first appeared on Complaints Board on Jan 4, 2009. The latest review Wrong products, runaround was posted on Feb 9, 2011. The latest complaint Wrong products, runaround was resolved on Feb 09, 2011. Easy Warm Floor has an average consumer rating of 5 stars from 6 reviews. Easy Warm Floor has resolved 6 complaints.
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  1. Easy Warm Floor Contacts

  2. Easy Warm Floor phone numbers
    +1 (866) 225-9198
    +1 (866) 225-9198
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  3. Easy Warm Floor emails
  4. Easy Warm Floor address
    Chicago, Illinois, United States
  5. Easy Warm Floor social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
Easy Warm Floor Category
Easy Warm Floor is ranked 14 among 44 companies in the Flooring Installation category

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