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[Resolved] Easirent / not warned of administrative fee

United Kingdom

We rented a car from them February 9, 2017 for 20 days. Not notified of London congestion fee. I am not complaining about paying city of London, only about the 55 pound fee that Easirent charged (on top of 65 pound London city fee, which is nearly 100%). No warning or notice of any kind was given, only a 120 pound charge on my credit card on March 10. Every single customer, both on pick up and return, was arguing or complaining about one fee or another. They purposely mislead their customers in order to make an extra buck. Unscrupulous.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Easirent Customer Care's Response, Mar 22, 2017

    Easirent Car Hire has charged you an admin fee for incurring a congestion charge fine during possession of one of their hire cars. There are large notices in all the London-based branches of Easirent warning customers of using the congestion zones in London without paying. Details of these charges are on the second page of your Rental Agreement that you sign when collecting the car. You were notified of this charge by Easirent's PCN team via email. For more information on any of these issues please read the following links -
    https://www.easirent.com/londons-congestion-charge/
    https://www.easirent.com/electric-car-hire/
    https://tfl.gov.uk/modes/driving/congestion-charge/penalties-and-enforcement

    Your complaint was handled by a Customer Service Rep on 21/03/17 via phone call and no further correspondence has been received from yourself or anyone in your party. If a formal complaint needs to be made please email customer.[protected]@easirent.com with your Rental Agreement number and details of your request and they will happily provide you with all the documents you need to prove Easirent has acted within their Rental Terms.

Ki
Mar 21, 2017

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