Easirent
reviews and complaints

Good morning I'm filing a complaint about my rental car I went online two Rent-A-Car everything came up to $230.40 and when I got there I have to wait like an hour and a half for the car and they took off of $90 more out of my account and the car was like really crappy I couldn't open the door I have to go inside the car every time I open the front door go inside the car to open the other doors to get in I've tried calling and calling and calling and nobody will never answer the phone this is the worst service since I've been renting car in my life I am 56 years old and this is the worst car rental service I am filing this to complain to have my $90 reimbursed which was not told that I had to be a $90 after I booked everything online it never said anything about an extra $90 my name is charmain Singh My number is [protected] my email address is [protected]@comcast.net

I made a reservation on July 21st 2019 and paid for it in full. After arriving at the airport we awaited one hour for the shuttle there were other families waiting an hour and half. I called more than 10 times and no one answer. After my last attempt a lady answer the phone telling me what haven't I called before on which I inform her I did and the same way way everyone else did as well. She stated she had no idea why the shuttle was not there because he was not the the branch for a long time. Within 5 min of me calling the driver pull over saying he was there all this time.. when everyone stared comparing to him and he argue with everyone we finally arrived at the branch to find out there were no cars available. If we wanted a car we needed to pay more or wait an hour. Another hour after waiting 1 1/2 outside for the shuttle.. I have no idea how this place is running. But is the worst place I have seen before. Everyone left disappointed.

On June 16, 2019 I reserved a car for rental on July 12 through July 14, 2019. On the morning of July 12, 2019 I went to the car rental agent at 150 N Australian Avenue here in West Palm Beach, FL. I explained to the two men at the desk ( one was either a supervisor or manager) that I had a reservation for that day. Immediately, the person who appeared to be in charge read off the rules/guidelines for renting a vehicle. At no time did he ask me my confirmation number (NEXP4C44FD); nor did he even look into the computer for my information. Yet this man explained that I could not rent a car without liability insurance. I do not own a car but the person I was going on my trip with does. So after going back to my associates' car and calling the rental agency's customer service was told that I could transfer my reservation to the other person. I went back inside the rental office and told the manager what the customer service department said and yet he said I could NOT transfer a reservation. He told me that I would be offered to buy insurance but that it was expensive and I would have to get it for one year. He told me to cancel my reservation and make another one. But after calling customer service back a second time I was told there were no cars available. Your company has charged my credit card $102.43 for a car I did not rent and I was refused to rent. I would like this money back!

CarJet.com and Easirent.com WARNING ! Never Again ! are part of the same company .
I rented a car from CarJet.com for collection on 29/06/2019 from Birmingham Airport at 12.30 .
The flight was delayed by 3.5 hrs from Dublin and therefore I was unable to get to Birmingham on time.
I rang Easirent.com when I arrived at Birmingham ( as instructed ) and it took them 50 mins to arrive and was then asked to go to their depot to collect the car.
I ( and my family ) proceeded to collect the car from Easirent.com Birmingham and I was told by Easirent.com representative, `` You are over 2 hours late and the car has been given to another customer``
I asked, ``was this stipulation on the Terms & Conditions``, and got no reply!.
I requested another car therefore and I was told, `` The money you paid for the Car Hire is non refundable as you are over 2 hours late collecting it, so therefore you can book another car but you must pay for it again ``, which I refused!
I rang Head Office of CarJet.com and was told the same. `` Sorry but should you want another car you must pay for it again``
I had 4 family members with me and all the luggage and had no alternative but to get a taxi from Easirent Depot to my hotel .
I have checked the Booking with CarJet and can not see any reference to being late collecting the car.
Declan Doherty
Do Not Hire From This Company !

I rented a Luton van via YelloHire. They gave me the wrong address for pick up so I ended up in the middle of no where and because I got a taxi there and it left, me and my pregnant wife had to walk3 bloody miles to the actual location. YelloHire then blamed Easirent for the mistake and easirent were blaming them. Which didn't help me at all. Next the price was £80 higher than originally quoted, again back and forth with the blame game. I end up paying £80 more anyway because I need the van and I've already lost 3 hours. Then the van I was supposed to get had a flat battery then I had to be driven for 45 minutes to get another one in the city. Then that had two holes in the roof. Two actual holes crudely taped up which then leaked as soon as it rained. I complained AGAIN but they couldn't do anything except offer me a smaller van. I want my money back because I'm not walking 3 miles for nobodies mistake or paying an extra £80 or risking all my furniture with 2 massive bloody holes in the roof. It's a joke not to mention the van had other damage and was dirty inside. If you don't believe anything I've written then speak to Paul at your Edinburgh airport depot. He'll confirm how messed about we were. Also, YelloHire are an absolute shambles. Wrong address given and no direction on how to get to the actual place. Your supposed to take a shuttle bus from the airport at stand 7...no mention of that at all. My email address is [protected]@hotmail.com

My Complaint is exactly this! 1/. On the 31st March 2019 at 11 am a Sunday I Alfred Andrews hired a small toyota black and red Aygo. It was an emergency as my wife could not get home due to her car setting on fire the night before and she worked too far from home to get the busses. Initially the ad said that it would cost very cheap about 263 for 2 weeks hire. Something very reasonable anyway.
I got to collect it and I was hit with other charges. £ 22.00 per day because I did not have a Credit card. Per day! that = to 308 pounds.
Me and my wife brought the car back and were told that I would receive about 200 or a little more in a couple of days time but I received just 95.00.
secondly, A further £55.00 has been taken from our joint account on the 25th may 2019.
No reason has been given still as to why which we find to be very ignorant and rude.
On the 30th of May 2019. I received a penalty fine which is for the easi rent hired car as I must have drove within a bus lane on the 6th April 2019 at 9.am.
If the 50.00 was taken for the fine then why not have the common decency to let me know. The penalty was obviously sent to easi rent and they have forwarded it to my address. Still no letter of explanation as to why the 55.00 was taken.
what does this penalty letter mean when they have already taken the money to pay it? why was the penalty paid immediately instead of them leaving it so I have had to pay more, 25 .00 more! My wife has already contacted the Financial Ombudsman about the wrong doings of this Company.
She also has reported this all to Watch dog uk the t.v programme as is awaiting to be contacted.
I guess I have to contact the somerset county council ref web code 647pp911
pcn US80309615 hired car reg YH68GVZ
I have added the same of what I have sent to the Ombudsman but I will not send the bank online proof of £666.00 taken including the £ 22.00 per day ridiculous charges due to data protection of such private info.

Regards

Alfred Andrews and Sonia Andrews

Hello,

on the 5th of May 2019, I rented a car from your company for 5 days. I had made the reservation online through DiscoverCarHire. Their invoice stated that I had prepaid 40.30£ for a full coverage insurance policy. However, when we picked the car up, the desk clerk Jean-Paul told us that Easirent did not recognise this third-party insurance policy and that I therefore needed to purchase another one for full coverage. I produced the invoice from DiscoverCarHire that stated the terms of the insurance I had purchased, but Jean-Paul insisted that this insurance only covered the deductible excess charge though the terms stated otherwise. Jean-Paul reassured my son and I that the payment of 40.30 £, made to DiscoverCarHire, was a deposit that would be deducted from the total rental price. When my son was signing the contract papers, I insisted once again that a deposit of 40.30 £ still needed to appear on the bill, and Jean-Paul promised once more that it would.

Jean-Paul, who seemed to be a charming person, asked my son to give him a referral online. In the process of doing so, my son discovered that this bit about invalid insurance seemed to be a recurring complaint with your company, involving many unhappy customers. I therefore tried to contact Easirent online but did not succeed. I therefore contacted DiscoverCarHire and was told that I could be reimbursed for the unused portion of the insurance if I canceled it, though your employee had told us that we had not paid for it in the first place!

Low and behold, upon returning the car, the amount of 40.30 £ was not deducted from my bill as promised. This made me upset of course, but the desk clerk said he could do nothing for me and explained once again how DisocverCarHire's full coverage insurance was not full coverage after all. Yet how was I to know I had to cancel an invalid insurance if meant to believe the payment was a deposit? Your clerk disengaged himself entirely from the situation by affirming that Easirent could not be held responsible for an individual employee's actions. I do not agree.

I do not agree to misleading insurance policies. I do not agree to shady desk clerks. Yet that is not the point here: I do not agree that a deposit of 40.30 £ was not deducted from my bill as promised by your employee.

I hereby expect a reimbursement of 40.30 £. Upon compensation, I will drop the matter. Regards, Christine McDougall

Dear Sir / Madam,

I write to you with regard to a smoking charge violation applied to my account on the return of the hire vehicle.

I left my parents house at 05.00am after an extremely cold night, after spending a good ten minutes de-icing a very frozen car.
On my way to the airport I also stopped three times to use motorway facilities and refuel the car.
Due to the weather conditions all surfaces had been treated with salt for safety and unfortunately as hard as one tries not to bring it into the car it happens as it is stuck to the bottom of my shoes.

On arrival to the car return at London Heathrow a representative checked the car as usual, however stated that I had smoked in the car due to the drivers side carpet being marked and grubby with road salt which he stated was cigarette ash.

I tried to explain the situation to the young man but he was not interested and called upon the manager.

I have hired many times from Easirent over the years and never experience a problem and what's more I work within the aviation industry and totally understand a no smoking policy so why would I choose to smoke in a hire car, I wouldn't even smoke in my own personal car.

The manager sided instantly with his colleague and totally refused to listen to me, in fact he was extremely rude, arrogant, uninterested and dismissive of my explanation.
I would also like an explanation as to why a manager would refuse to offer his full name, surely if you hold a managerial position they should offer their full name, guidance and a explanation of the way forward should any problem arise.
He stated that clients have absolutely no respect for hire cars and he was imposing an astronomical violation fee of 300.00 pounds for something that I certainly had not committed.

May I also add that on two occasions when hiring cars in the depth of winter, the screen wash liquid has frozen solid as the branch obviously are filling the reservoirs with water rather than using the correct winter screen wash, making for hazardous driving conditions. On the occasion before I had to stop and purchase screen wash from the motorway services.
It is so important to be able to clean the front and rear windscreens when so much salt and debris is being sprayed onto the windscreen of the car.
I understand economising, but safety should never be overlooked or improvised on.

I will take this matter further should the need arise, but in the meantime await your reply.

Please mail me on [protected]@gmail.com

Yours sincerely.

Mr Jeremy Diment.

Sent from my iPad

I recently made an online booking for a rental car (+ Axa travel insurance) with easirent.com through the Ryanair car hire service. Booking reference number GB487658830
Once arrived at Manchester Airport (17 January 2019), I waited for my parents flying in from another airport and rang up the company for pick up. I had to call 4 times before we finally got picked up more than 1 hour later. We had to wait at freezing temperatures. At the easirent office, an adviser set up a contract for us and made us sign on a sign pad. There was no printed contract or cost summary. Having payed everything online when I booked the car, I was not expecting hidden costs. The adviser briefly outlined that there was a deposit to pay for fuel and in case we had an accident but that everything would be reimbursed once I returned the car. Having booked cars online before, I thought this was a normal procedure because a deposit is usually withhold at car collection. Only when I checked my email the day after, I found that I had been charged 487£! I discussed these charges at the Manchester Branch when I returned the car 4 days later (20 January 2019) but the manager did not help me nor did he take my complaint seriously. He left the officer after giving few and vague explanations. Other employees laughed about me and were busy getting rid of me calling a van twice to take me back to the airport.
Our charges included, a 180£ fee because the lead driver and the credit card holder were not the same person. I specifically asked whether there would be extra charges for this matter twice (over the phone and in person) and I was reassured that there were no extra costs. I told the adviser that I would provide another credit card or that someone else could drive to avoid charges but he said that there was no extra money to pay.
I was charged 100£ for an upgrade from class C to CD. However, the car hire package I paid for and booked online included class CD so I don't see why I should pay for this again nor was I told about these extra charges.
I was charged 92£ for extra insurance I had not asked for. The car hire package I booked online already included local taxes, breakdown assistance, airport surcharges, a collision damage waiver, theft protection, third party liability, free cancellation and amendments. I also booked an extra Axa-travel insurance to cover other damage so I certainly did not ask for extra insurance at the easirent office. The adviser told us about a 95£ fuel deposit which would be reimbursed if the car is returned full. We did not get any written confirmation that we returned the car full and we are still waiting to get the fuel deposit back.

The car rental was made without giving me information about costs and my digital signature was put on a contract I was not shown before signing. I was told that my card was charged only with deposits that would be reimbursed when I returned the car. I am asking for a full refund of my money.

Sincerely
Verena Riedl

Hi, we are unhappy with the experience and service provided by Easirent. Looking back, we were led to believe, from the point we checked your site, booked the car, to collection on 23 Nov 2018, that the car was big enough when we confirmed our booking. We were dismayed that the car offered was way too small.

We had to pay an additional 20GBP per day which was an additional 200GBP for the car. While on the road, we had to fill the tank with ADblu which we had no idea what it was initially. We were PROMISED a full refund to my credit card from your staff. 3 weeks on and we are still waiting for the refund. Surely, that is not just lip service from Easirent !

Regards
Seah KH

Dear Sir / Madam,

I am writing to you to raise an issue about: Car Rental

The issue that I have experienced was: Staff picked me up an hour later. Waited in the cold. At the office, no clear explanation of why he why an additional money will be taken from my account. The service was very poor, the staff was very rude and unhelpful. I was emotionally and verbally abused when he knew that I'm a Christian, he cancelled all the transactions immediately I said Jesus. He refused to be cooperative, my friends and family tried to talk to him, he was disrespectful. I was discriminated upon, disrespected and humiliated because I'm a Christian. He told me that he was going to lock me inside the office.

It occurred on: 31/10/2018

Refund all the money back from the time I booked 26/10/2018. I am taking the matter to court.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Olokhifa Maureen Aghomon

Booking reference number IE447885190

Dear Sir/Madam,

I am very disappointed with your customer service i had the opportunity to experience at the office of Easirent Luton airport yesterday around midnight. I got home this morning to High Wycombe before 3am and the following was the reason why.

When i arrived before midnight at the counter i have already witnessed a rude attitude of the person serving one of their customer picking up a car. Their where refused a vehicle due to an insufficient proof of address. I trusted that this wasn't my problem case since I hold British passport and have never had this issue with any of the other car rentals I have been using past year. I was wrong when I have been also asked with not a very polite attitude to provide two documentation proving my address. I asked the staff that this is not a normal procedure as I have been using car rentals every month for a week or two and never had this sort of requests before but he wasn't in a mood to discuss anything with me so I understood I had no choice other than find some documents on my emails and phone. It did not take long and I found it and emailed it to him.

Another issue came up with the actual reservation when the person at the counter asked me to pay £126 for the reservation price. I have than showed him a price on my confirmation sent by Expedia that $100 would be payable on the my arrival that represented £77 on the time of making the reservation which was almost double the price i have booked it for. This obviously was a reason for another discussion and since the staff serving refused to did not show a good customer skills but on contrary he kept saying he doesn't care what I have been told but wants me to pay or leave. At midnight I obviously decided I don't have a choice but to pay if I wanted to get home safe. He also processed the excess £1500 on my credit card and £126 on my debit card. I asked how long is the excess going to be blocked on my card and got an answer 21 days which is again very unusual to hold deposit this long but I left it be. Another issue came up when he asked for £95 petrol deposit and since his attitude was already very unacceptable and I did not understand also this extra charge he got annoyed and said I am cancelling your reservation. 

I was shocked, I am not a customer who would be arguing over anything usually but manners of this person made me to fight for my rights of information. After telling me he cancelled my reservation because of my attitude I tried to keep calm and asked when I get my money back. He said as soon as. I wasn't worried about the money for the reservation but I needed to get home and try to hire another car and since I myself know personally that any pre-authorisation would take 7-10days until they are completely removed. I panicked since I had no car no money to use for another Deposit I started sorting this situation out obviously both of your staff refused to discuss anything whatsoever with me and told me to leave even after trying to explain that they have my money and I can't get now another car rental but no empathy showed from their side. They have told on numerous occasions they want to go home and will be charging me late fee. I know that as soon as I left they would shut the store and left me on the streets in the middle of the night by myself as all people picking up their cars where already gone. 

I phoned Expedia who advised they can't assist me since the payment was taken by the counter but they advised me to phone cc company to check whether the deposit is still blocked and whether it can be unblocked. Unfortunately I suspected this already when I tried to log in to my profile that Barclaycard had their system down and couldn't help me until the following morning. This obviously left me with no money no car and scared how I get home. I had an operation 3weeks ago and still had pain in my stomach that adds up to my worries of not being able to take care of myself 100%.

Before the CC company revealed the info and I still had some hope I will manage to solve this problem the staff was ready to lock the office and wanted me desperately out not even caring what happens to me the more senior of them two even started seriously shouting 'get out now' I was shacking more and more but did not want to be left on the street. I heard them calling Luton airport police and explaining that I am drank. 

In the meantime I was on the phone they let the other customer after an hour waiting and desperately searching, calling friends in the middle of the night to help them to get a proof of address since the one they brought wasn't valid as they moved in a new address 2 months ago and apparently in your terms and conditions the minimum time of residency for proof of address is 3months. I heard the employee who also served me saying after an hour of terrorising them 'OK I will let you have the car but email me the proof of address in the morning' 

As soon as I heard from my CC company that I am screwed and every party involved let me down that night I took my stuff and was leaving. The employees were shouting at me outside of the office swearing words and happy that they can now go home.

I am asking you to review the footage and make your own judgment on what you have read here and what they story is going to sound like. 

I am very disappointed as I am not a trouble maker but a decent citizen of Great Britain, working full time for 6 years as an accountant and have been granted British citizenship this year in Feb that also proves I must have been a resident otherwise wouldn't be given the passport.

I ask you to give this problem sufficient time and if needed get a statement from the customers present on the scene who witnessed the unacceptable customer service.

I am not going to let this go until I get compensated for the damages I have incurred whether financial or emotional.

I attach a screenshot taken this morning that my deposit is still being blocked on my card even they said they released it. I am unable to attach the Expedia email confirmation but do not hesitate to request this when you start investigating the case in more details.

Thank you for your help in advance

Kind regards 

Katarina Nagy

[protected]

At the desk we had declined an insurance as we had one from Axa via Ryanair but the employee added on the contract without giving notice to us while talking about a deposit we had to make . So we signed and paid a sum thinking it was a deposit while in fact it was an insurance . I still have my contract from Axa as evidence and we would like to be reimbursed from the su of 250 pound which were unduly taken from us .

I have booked a car by Easirent for a trip in Scotland (Carigami: n° reservation GB87461800 - ) 24_6 to 9_7_2018.
I prepaid 110, 03€ and had to pay 230, 11€ by the reception of the car.
The desk man of Easirent-Edinburgh was very insolent, refused the voucher Carigami and obliged me to sign different documents but did'nt give me any copy of them.
I was very surprised when I have constated that the real paiement on my creditcard for the car rental was 544, 62 € instead of 230, 11.
Is it possible to refund the difference of the amount?
Georges De Heyn

Easirent has been my worse experience in car rental anywhere in the world. I had booked a VOLVO XC 60 (diesel) in Dublin & was instead given a HONDA HRV (PETROL).
First Philip tried to pass off the car as the same category, after I said no to taking the car, I was told, the car was from a lower category and I will be issued a refund for the difference. I tried to get an idea of the refund but I wasn't given any. On top of that, the zero excess insurance that I purchased at the time of booking wasn't zero excess at all, it was missing the tire coverage. Which costed me additional 11euros a day. This bit was not mentioned anywhere on the mobile site (visibly)

After multiple calls & emails, I am being offered a refund of 30 euros total, when I paid more than 500 euros for a 6 day rental.

Live prices show a difference of almost twice between the car. 30 euros is what I was charged because I returned the car in Dublin airport instead of the city .

The company is only there to cheat and defraud customers.

WORST EXPERIENCE EVER.

If the situation isn't rectified, I'd definitely be approaching the consumer court.

Reference: er27520181252706
Payment mode: pre paid reservation

I recently hired a vehicle from your company, the on line quote being total price: 212.63 gbp
Upon collection I was informed I would need to pay £315.11 to include a non refundable insurance cover. I did explain that my own insurance covered any vehicle but your counter staff said the added insurance costs were not negotiable. I was also required to pay a £95 deposit for fuel (yet to b refunded)
I have hired vehicles before, never have I had to pay extra than quoted as the total cost.
An annual insurance for hire vehicles per person = £49.00 yet you are charging £102.48 for a 5 day hire!
Had I been made aware of your cost previously I would have gone elsewhere, unfortunately I was on a tight schedule and this wasn't an option.in addition your staff said if I cancelled the hire car I would have to pay a cancelation fee of £45
I request a full refund of my car hire charges, including the £95 deposit for fuel as the car was returned with a full tank.
With regards to the car I was given, I requested a ford mondeo or similar as I would be having 4 adult passengers. I was given a small volvo. It was dirty inside and out. Dead flies all over the front bumper (would have easily washed off with water!) dirty windscreen inside and out, mud on the rear of the drivers seat.
Overall a dreadful experience of car hire.
Please refund to my bank account asap and confirm via email.

I would never recommend this company do not rent from them.
I rented a van and lost the key they charged me £400 for a new key I rang vw and asked them how much would a new key cost for that vehicle they said £134 so they charged me £266 pounds extra for the key. I then find the key and sent it back to them recorded delivery and they still kept the money and haven't returned the money to me. Terrible service and liars

Rental agreement number; 1085586

I rented a car at Dublin Airport from Easirent and today I have received the email below informing me that I been charged £75 admin fee plus from Easirent plus I am informed that I am liable for 60 euro penalty as the car that I rented had no road tax displayed. Surly it is the rental company's responsibility to insure the vehicle is taxed because if not what they rent is not fit for purpose.

----------------------------------------------------------------------------------------------------------------
Dear Sir/Madam,

Notification of Admin Fee

We have been informed by APCOA Parking that on 15/05/18 at 15:20 vehicle 171D2522 did not display current road tax on Henry Street.

By signing the Rental Agreement when taking the vehicle out on hire, you agreed to be liable as owner in respect of any fixed penalty offence committed and would incur an admin fee without prior notification of the charge.

The admin fee of £75 has now been taken out of your account and your details have been forwarded on to the penalty charge issuer.

The PCN issuer will transfer the liability to you and issue you with a new PCN in your name. This gives you the opportunity to challenge or pay the penalty.

If you wish to dispute the issuance of the PCN in the meantime or have not received the PCN in 30 days, please contact the PCN issuer.

If you have any other queries about the admin fee, do not hesitate to email me.

Kind regards,
Amy Mahon

PCN Administrator