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I came out of the hospital a month later to find books delivered to me that I did not order and a letter from a collection company claiming I owe money for Books that I did not order from Doubleday Book Club
I phoned Doubleday Book Club and a receptionist name saundra on the phone was so rude, abrupt and unconsiderate to be frank
I explained my situation of being in the hospital and not being able to respond to return the books in a timely manner and to reply back to receive the five books I should receive for joining the book club
(As I am a first time new member) because I was ill and in the Hospital.
Instead of being considerate and customer friendly the receptionist (saundra) simply replied very rudly without letting me finish what I had to say telling me " It Does'nt matter that you were in the Hospital"?
I was so upset, I could not believe I was talking to a representative of a book club.
Then she even whent on ranting that I must listen to her, and it does'nt matter where I was I still have to pay for the books that I do not want
and returned
I don't know about anyone else out there who reads this complaint
But I am from this day making it known what TERRIBLE service, and management of my account with Doubleday Book Club was
I'm sure once my Collegues at work (Nurses, doctors) and family members hear of this
They will for sure stay away from such Terrible services at Doubleday Book Club
And from this day fourth I will NEVER associate my self or family members with Doubleday Book Club
This company just use internet information to let the customer be its member.
That lay was so rude to answer my question, the company always forces the customer to buy. I am so confused that I have been the company's member as I was not aware. When I write email to them, rarely can I get the response .
This Is To Whom Ever This May Concern
Seeing there is no where to cancel my membership I am here canceling it with you.
My membership email was sannbedora@bellsouth.net but has changed to sueabedora@gmail.com.
As I said I am writing this to cancell my membership asap.
I'm not complaining its just I've gotten behind on my book reading and I need to cancel this membership.
Thank YOu,
Susan Bedora
sueabedora@gmail.com
I Agree 100%. Get this. I ordered books I never ever saw.
Go figure.
The only thing I got was a Collection notice for $4.20 that was 2 months ago.
Then guess what I opened to my mail box today? Another Collection Notice: "Final Notice". I never even got a 1st notice, so much for this "Final Notice" for how much? $26.00.
Apparently it was to bring my overdue of $32.00 up to date. But if you do the math, you will see that there is something fishy about it. It comes out to $30.20.
I guess Double Day needs to make an additional $1.80 cent tip from me.
I was informed from the collection agency to pay the amount to get my release letter in 5 days.
I informed the collection agency if they could tell Double Day Bye Bye for me.
They informed me I needed to call them.
I tried but the hours are operation are bad that I'm at work during their hours of operation.
I work for a huge Automotive industry and just like you I am not going to let my friends get hounded by double day books.
When I called Double Day Book club the first time after my payment, they told me "thank you" and "Your books are being shipped immediately". I never ever did see those books, which makes me think. "Thanks for your payment but oh by the way we aren't sending you your books."
Then when I received their collection notice for more money, I called Double Day back in regards to this and they had the nerve to tell me they never got my payment. When I saw clearly in my bank account the 'stamped received payment from double day book club' (front and back copies).
Which was a lie that they never received my cheque because obviously it was cashed and I had proof. I keep all print outs of printed and received payments from all companies. I do this because I use to work in Collections and I know how companies like Doube Day work.
They want to make it like you are dumb and that they never received the payment.
My advice to anyone, got verification that a payment was processed in Check format? Print it out and keep in your records.
It will do you good in the future if the company ever comes back to you and says "We never received your payment".
Keep your payment stubs or photo copy it, like I do. Attach it to the Printed copy of your check from your bank statement and keep it all together.
A company cannot say you didn't pay if you have the proof in your hands.
I went on to see if my account works on double day books and guess what "It doesn't work".
Maybe a good thing. I get to say "Bye bye Double Day "Whatever" books Club"
I hope one day they end up filing for bankruptcy. I've had better services with Columbia House over Double Day.
Thanks for putting in your comment about your Bad Service Experience with Double Day. I see on Google you and I are not alone with Double Day Troubles. (there's alot out there actually).
I am really sorry that you were in the hospital and not feeling well during the "Double Day Troubles".
Cheers.