Dixie RV SuperStores — keystone premier bullet product complaint with dixie rv superstore
We purchase a new 2014 Premier Bullet coach from Dixie RV in Defuniak Springs, Florida. Their sales staff was very friendly and assured us that we could expect the finest repair work from their maintenance department but also told of this was the top-of-the-line coach and it is a well-constructed unit and expect the best quality .
After a few minor repairs as to be expected on a new coach we started having major problems. Our A/C quit completely doing a hot spell while camping in September. It was finally replaced after Dixie had it six weeks. They robbed a A/C unit from another coach after arguing with Keystone to send them parts for repair.
Next to break was the kitchen slide out. The motor and gearbox completely failed in my driveway and wouldn't fully retract. I had to call on a mobile repair company to dispatch their technician to my home in order to manually retract the slide out. Dixie replaced both motor and gearbox plus re-adjusted the slide out which took another three weeks for repairs. Less than ten months, the slide out broke again in my driveway. This time the motor/gearbox fell off the wall mounting bracket. We believed that they used the old screw holes and the unit worked it self from the bracket. My warranty had expired and I just paid Dixie $1155.60 to do a re-adjustment . Thanks goodness the motor/gearbox was good this time or the bill would be more.
The fiberglass cap began fainting almost from the time we bought the coach. After lodging complaints Keystone agree to have it repainted. This was another two weeks without my camping partner. I forgot to mention one of the windows leaked and we were getting water in the coach. It was replaced after they discovered a large crack but it took two attempts from Dixie before the right size window arrived. After two weeks of down time.
So less than twenty months, I've had this "Premier" under maintenance and had to cancel over six scheduled camping trips. I have had numerous phone calls and email not returned from Dixie RV and Keystone. Somehow to the credit of the maintenance department the repairs get done but not without difficulty and a lack of communication from both Dixie RV and Keystone.
The salesman still remembers to call me on my birthday and they attempt to sale me another unit each time I have to return this top-of-the-line coach for repairs. I wouldn't recommend dealing with either Dixie RV or Keystone. If you are looking for a RV please consider other sources if you are expecting a comfortable retirement experience.
Shalimar, Florida 32579
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