La Mesa RV Centers
reviews and complaints

TERRIBLE TERRIBLE service at La Mesa Mesa AZ. Quoted one price for service and two weeks later it went up 1100 the day we picked it up AFTER a month the price went up again! Simple call to insurance company was botched and now stuck with a bill after a fire. A month of pay out the window. Wanted to pick up RV on a Saturday and was told that they are too busy on that day. Was forced to take time off work to accommodate La Mesa. Worse part is that because of the customer facing bumbling fools we do not trust the work that was done. Downright fearful. Bait, switch, and hostage. Service advisor has no clue about customer service. Service manager not involved. Will drive out of our way to avoid this place. Picked up the RV and it was covered in dirt, dust, and tree parts. SOOO much non-communication and ineptness. We all know that RVs are hot now but to ignore customer service is NEVER a good business model. Some advise...hire more people and train them,.

La Mesa RV in Tucson sold us a 2010 Winnebago, class c motor home. They also sold us an extended warrantee to cover the vehicle repairs. We have had the vehicle for one year and have had to take it into the Mercedes shop 5 times for repairs. Each time there was a sensor replaced and more recently, there was a fuel system problem requiring a new fuel filter among other parts and service. We have submitted our repair claims to the extended warrantee company each time. Each time we were told that the repair was not covered by the extended warrantee. In one year, we have spent approximately $3000 dollars for repairs after spending $8,400 for the extended warrantee. La Mesa sold us this policy knowing full well that it would cover virtually nothing. When asked for a refund on the warrantee, we were told by Mathew Wallace, finance manager at La Mesa RV, that if we wanted a refund on the warrantee, we would receive approximately $6000 back on our original purchase amount of $8,400.

I purchased a 2021 THOR Omni; in 11 months, it has been in my physical possession 4 times. LeMesa has had it in service the rest of the time. My "FREE" Membership at Thousand Trails was worthless, no opportunity to use it, and no offer to extend it. Every time i pick up my vehicle, there are more items wrong with it than there was when i dropped it off. I have dropped it off with a full tank and picked it up empty on two separate occasions. I am paying for insurance and monthly payments, and i have to borrow the *** whenever i wish to use it. I have work orders with repeat issues, the *** has been flooded twice while "in service", the slideout is damaged more now than it was when they started fixing it, the floor is damaged from the flood, backup camera isn't working, and all while in their possession. This was brand new (One year ago), i have used it 4 times. This isn't right. It just isn't right. I tried to post this with zero starts but i was forced to select a minimum of one.

Well I will start out with they were great to work with me and give me fair price for my trade in and make all the numbers work to purchase my dream TOYHAULER. It started getting iffy when they were transferring me from person to person in total I worked with 3 people from sales team and 2 for finance portion and then 1 last person at the end that changed everything. They knew all about my trade in and agreed and had a plan on how everything was going to work everything was set I went to the bank got a loan got the check in hand and set to pick up the new camper and it all went to c*** Less than 24 hours before I went to leave *** to go pick up the new unit in port St. *** they changed the entire process and we were now not able to complete the transaction. So here I sit with a check for the new camper a hit on my credit and a completed loan all for NOTHING oh and a 7 year old very upset. Its been made very clear they do not know their own policy and do not communicate with each other and do not care about their customers or resolving any issues. Their response to this was your deposit will be refunded to you and we will have to cancel the transaction. BUYER BEWARE.

La Mesa RV in *** has the worst customer service! They happily take your money when youre buying a new RV but dontt fix issues under warranty and treat you like c*** when you ask them to do so.Their service desk receptionist, Mauri/Mari/*** is rude and un-accommodating. She should be cleaning their toilets instead of interacting with their customers. It would be a much better fit for her and her lack of customer service skills.The service rep never answers your calls so you have to leave a message. Youre lucky to get a call back.We bought a 2021 Integra Escalade Super C in February . A year and 3 months later still have warranty issues not fixed after taking it in 3 times. Floor was torn up for a year and finally had to get it fixed by another company. Still waiting to get our $300 reimbursement for that. This last time they had it for two months and finally fixed two vents. Door is still not fixed and trim moulding isnt either. They dont do what they say and always have an excuse for not doing their job.This is our 5th RV but our first from La Mesa RV *** and I would not recommend them.I would avoid them at all costs, youll be glad you did! Buyer beware, youve be warned.

Purchased and accepted a Used RV on 26 May 2022 from LaMesa in ***. Two (2) weeks have passed with no Vehicle Title paperwork received by our Attorney in spite of the fact this was a cash deal with no financing. Unable to obtain Registration and plates. Telephoned and emailed Sales and *** repeatedly in an attempt to determine status. No one answers the telephones and no replies to emails. In addition, when we were being processed by the *** we were told our Insurance Policy was not acceptable. 150 miles from home, we had to order another policy at a cost of $1,300. Now we have two (2) insurance policys for the same vehicle. THEN, the *** representative decided the original policy was, in fact, acceptable. So, we are left with the responsibility of cancelling the second policy and working to obtain a refund of $1,300. Note, as the current trite saying goes, This was not our first rodeo. It was our seventh RV purchase. None of the other six transactions were as difficult.Like so many others, once LaMesa has the money and you are out of sight, you are persona non grata, they don't know you, and they pointedly don't want to talk to you.*** Old Aviator LLC

My wife and I bought a 2022 REVEL. In the second month, the stock vehicle caught on fire on the side of the road. The roadside emergency service they sold us was going to leave us stranded at a rest stop for three days when it clearly states in the contract that they were to tow us to a reputable service center. *** failed in their obligation to fulfill the contract.Rarely does anyone call me back. No one answers their phones. We were assigned a person of contact who was on vacation and not reachable. Our original finance person was unavailable. One of the many managers told us that "La Mesa RV is not responsible for their product, Winnebago and *** are responsible." This purchase does not represent a $500 beater car. We spent a sizable amount of money on this purchase and would simply like to be treated with if nothing else: respect. We feel unsupported, misled, and regretting our purchase.La Mesa RV is disorganized and don't know the first thing about customer service. I would think twice about conducting business with these people. We committed to an insane amount of money for this class B motor home and need to have the same level of commitment from our RV dealer. La Mesa RV failed in their obligation to take care of us.

Calling me a lier! Never take your RV for any repair to this place. Purchase a Boldt about a year ago. I had some warranty issues to repair and took it to La Mesa RV in Albuquerque NM. What a poor customer service and the lowest repair shop! Some of the issues that I had was a sticking drawer in the kitchen area. This is what they did to it below. This is not the end of the world for me to fix this drawer. The more disturbing part is their interaction with me is their response to me when I send them pictures of this repair. Basically calling me a lier! -------------------------------------------------------------- Elan, I reviewed the photos both with the tech and the service manager. That is not a repair that we would have done and if we did break the wood we would have a piece on order and would have notified you on this. *** Service Advisor La Mesa RV Albuquerque *** -------------------------------------------------------- The first time I took my Van to do some warranty work they market the interior wall of my van with a marker and again deny any responsibility for it. A shameful business practice. When you spend over 150k on a motorhome you expect a little more class and respect. La Mesa RV is off my list.

I am not one to complain in a public forum however this time it was so unbelievable that I must at least advise you to use your own judgement but do yourself a favor and see what everybody else is saying. If only 50% of them are wrong its still a very dangerous decision to go against these comments!I recently walked away from purchasing my dream Coach that I have been hunting down for almost a year. Unfortunately Le Mesa was the only one who had it. I should have realized why they still had it. I went to see and drive it. It was a mess and I had to tell them the engine lights were on and the Coach's performance was horrible. They didn't believe me an brushed me off. Next, I had to hound them for the repair status and beg them to have a sales agent even contact me. I remind you that I had already placed a deposit on the coach. It has sat on their lot for over 3 weeks all the while I am trying to contact anyone who could get me status on it and to initiate the sales process. I actually had to tell the sales manager that it was repaired and back on their lot.After trying desperately to close this deal, I received an email from the "Sales Team" accusing me that the miscommunication was my fault. Please believe half of what you read here and if you still go with these folks... its only your fault. Run like the wind ...

I would like everyone to know if you are thinking about doing business with Lamesa R/V in ***.PLEASE! Reconsider:I Purchased a 2021 brand new Winnebago R/V from these people, and I MUST share the terrible experience I was faced with. There warranty service work is deplorable. I am retired from the automobile business after 59 years working for 3 different manufactures.I have never seen such horrible customer service. My issues started form trying to get their service department to just answer the phone. My last experience was the R/V being there for months while they tried to figure out how to fix the issues I had. They wont call you back and they do not have the skilled people to fix a problem when its presented to them.I dont know how they stay in business. They have constant turn over of employees. Each time I visited them it was a new staff.After as many dealerships that I was responsible for while in the automobile business it really has upset me to how these people can represent the products they sell and wished I had not bought the Winnebago R/V from them.Trust me when I say I dont know how they can continue to operate with the terrible customer service they represent. - Thank you for listening and be cautious of Lamesa R/V in ***.PLEASE PLEASE! Do not purchase a RV through these people you will be very sorry!

September 3 I purchased a new Winnebago *** 3235RL. When La Mesa delivered the *** and set it up they hooked it up wrong and flooded my brand new . It took 5 hours for the general manager to get back to me, and when he came out to my location he saw that his people had installed the water line improperly. He threatened me to take my *** back, and then asked me what he could do to get rid of me. He gave me a check for $1000 and made me sign a document that I would not hold them responsible for what they had done.I have had nothing but trouble with this , and I do not even have the banking information to make my payments. I have requested this information 4 times to no avail. This brand new Winnegabo is a piece of c*** So many things broken, and not working properly.I would suggest that NO ONE should ever purchase an *** from La Mesa. They are crooks and liars and will say and do anything to get your money, and even try to high gross you buy purchasing additional roadside service that is a joke.They charged me $2000 to put a clear coating on my . Still, every time it rains this *** gets flooded.I was supposed to have an orientation on the day it was delivered, but my orientation guy told me he did not know anything about the , So, I was left clueless, and on top of that their installers flooded my .This dealership should be put out of business for their crooked ways. I am filing a lawsuit against them for lying to me and for dishonest practices.Please, if you know what is good for you STAY AWAY FROM THIS DEALER.

STAY AWAY! La Mesa *** was horrible to us. We ordered a new 2022 Class A diesel pusher and they could care less about us, just our money. Sales Rep *** Manager *** & Finance *** were unprofessional and disrespectful. After ordering our coach with ***, *** refused to return our phone calls, emails or texts during the 4 month order process. Our 7hr pickup on delivery day (Dec 21) was a result of miscommunication and lack of organization. We had our own financing, but somehow *** & *** allowed our 3hr delivery turn into a 7hr delay for their misplacing our funding (wire). We addressed our poor delivery experience via their online survey, which resulted in a phone call from regional manager (***) and national customer relations manager (***). *** does NOT care about their customers, at least not us. Nothing but silence from ***, *** Can elaborate much more in private. STAY FAR AWAY FROM ***, ***, ***, ***, ***, *** We are still waiting for a remedy to their negligence, and something as simple as a PROMISED $30 lunch reimbursement for the inconvenience is too much for them to acknowledge. PATHETIC.

Do NOT do business with La Mesa RV We purchased a brand new 2021 Thor Chateau 22E in February and have never been able to use it due to water intrusion and a factory defect with the fiberglass rear wall and fiberglass front cap. It has been in the shop 3 times now for over 44 days and counting. They will charge you a $995 dealer/PDI (pre delivery inspection) fee, but they will not actually inspect your *** before handing it off to you. Once you drive off the dealership, they will take 0% responsibility for anything wrong with it. You will end up waiting for months to get anything repaired. The *** is now heading to Thor's factory (adding over 2500 miles to the ) and will take at least a month or so to repair. *** flat out accused us of causing the damage to the *** even though the *** technical rep stated that the damage was a manufacturing defect. He told us "Well, you picked that one." Insinuating that we purposeful would choose a damaged *** that *** supposedly inspected. The sales people will follow you around in a golf cart watching you the whole time. Very pushy sales tactics and flat out dishonest information about an *** you may be considering. Their HQ in ***, could care less about your issues. ***, customer relations rep in ***, told me that La Mesa RV will not reimburse us or buy back our *** because it's Thor's issue. It may be Thor's factory flaws, but *** could at least do the right thing an buy back the . My advice, stay clear of this place and shop somewhere else, even if the price is a little higher User's recommendation: Avoid La Mesa RV and *** products

The following review is related to La Mesa RV, *** location located on Irvington. And it's worth saying that we initially tried the "catch more bees with honey" approach, but now we'll be more straightforward about our experience.My partner and I recently flew to *** from *** to purchase a 2019 Winnebago *** was our first time buying an RV, so to a degree, the saying "we don't know what we don't know" did apply. Meaning, there were missing/defective features specific to this model and processes general for RV operation and safety that we should've been made aware of during our orientation and we were not. Features and processes such as: 4x4 needed to be manually engaged, operation of the coach battery, how/when to winterize, etc. During our orientation, we were told about many things, but not the abovementioned or how to effectively use the parts pointed out to us. They said anything we wanted fixed would be handled before we took it home, which is an important detail because had we been aware of all the issues, we would never have completed the sale without negotiating the price and/or resolution for these issues.We organized all of our concerns and immediately brought them to the attention of La Mesa RV because of the 15-day warranty following the purchase. Most of the issues, they will not fix or reimburse us for. We were able to press them to reimburse us for two issues off a long laundry list. Additionally, it took nearly two weeks for our loan information to go through with the lender (they had no record), delaying our ability to set up payments and schedule registration with our DMV.Correspondence with La Mesa RV seems to have flatlined. So much for that extra coverage and warranty we were upsold on, which increased our monthly payment by $200. We are canceling that immediately and will take our business anywhere other than La Mesa RV.I do not recommend La Mesa RV - *** (Irvington location) to anyone, but especially RV first-timers.

We purchased a 5th Wheel in March and have had nothing but issues with La Mesa RV ***. We use to have *** as our service advisor and she was amazing! But since she's been gone we've had nothing but issues with the service department. The customer service is awful *** and *** are a joke! Nothing but lies and broken promises. Our 5th Wheel has been in service for 7 weeks now and they still have not fixed everything that is needing to be fixed. Our hydraulic jacks gave out in the middle of a camping trip at the end of April. Mind you this is a 2020 RV so this shouldn't happen a few other things needed to be fixed as well we dropped it off May 5 and we still don't have EVERYTHING done! I never write bad reviews, I always give the benefit of the doubt but I feel like upper management needs to see this. Such poor service. I also left *** Corporate Contact and specifically asked that he contact me directly so that I can discuss some issues we've experienced in the past year and he completely ignored me. He contacted my husband instead and still has not returned my call nor my husbands since I left message two weeks ago. Never Referring anyone to La Mesa RV in *** was very aware of us bringing the 5th wheel in when we did. Regardless of an appt or not it shouldnt take 7 weeks to fix ANYTHING! Blaming the times is not the reason when someone says parts will be ordered and then you find out that 5 weeks later parts were barley ordered says more about your service *** then it does of the supply chain businesses. And as far as you communicating with my husband is un true because it took the warranty to call us to ask why are 5th wheel was still there when it was dropped off May 5th. Warranty people were shocked that it sat for 5 weeks before *** even called to put anything through to the warranty company! I had to call La Mesa and speak to *** to find WTH was going on! Very unprofessional! *** is AWFUL! Its too bad the good people there like *** and *** have to deal with the *** we as customers deal with because of lying service personal.

La Mesa Service Department my experience has been troubling and has broken my trust in their ability to provide honest and trustworthy communication and workmanship for my trailer. While the specifics are many and varied to include incomplete repairs, missed items on walk thru intake added to work orders, to failure complete work when parts and or unit was available that did not require parts while on premises. La Mesa service department would use copious amounts of time holding the trailer in this "parts on order" limbo that was used to managerial issues within this work center that has become well apparent to us. To add stress to the process our particular experience has been hampered by having to make multiple calls and leave voice messages before we would get a return call about the status of our trailer and when we would receive information it at times would be laced with circular information and at one point even mentioning items that were not even on my unit as a repair item! I was told parts were in and they had actually physically saw them in location this apparently turned out to be falsehood forgive perhaps they didn't see correctly nevertheless they mentioned a start date of work this never happened. This led to what has culminated in an series of months in shop in fact our trailer has been more in the shop than we have physically possessed it that's correct purchased in June from La Mesa Davis. We finally reached a point of frustration we reached out to La Mesa management and they replied to they would look into it to find out what the status of the repairs and parts of the trailer and move it forward. This may seem like a gracious gesture from La Mesa but in light of what has occurred a remedy of this nature from the their management truly would only take a few hours to rattle some cages and gather information we know we were are being peddled down the road and the systemic problems were brought to light because we made a series of phone calls to the corporate manufactures management team and this is a response to Lance's inquires into La Mesa service department. Having said that we have lost all confidence in the La Mesa service department ability to resolve this honestly and in our BEST interest. It is no doubt due to the preponderance of maintenance/repair issue that La Mesa has inherited a poorly crafted unit although Lance products in general are excellent it is incumbent also upon the dealership to thoroughly catch some of these things on intake and the customer on PDIs granted but in this particular unit it needs to be made right and whole at the factory level or completely replaced to which I am going relinquish my unit from the maintenance function at La Mesa due to our poor relationship otherwise we will be seeking the California Lemon Law.

Worst RV dealer in the USA. ZERO customer service. This place is horrible! Avoid at all costs, or it will cost you. They installed a new AC unit for our Class B and did not connect the condensate line. This caused our entire ceiling and walls to collect all of the water until it started dripping down everywhere, to include eventually running down on me when I was driving. They have refused to take responsibility, and their customer service employee, Kristie Gallardo, is horrific. Stay away from this place.

on Dec 17th I purchased a used rv from La Mesa RV & paid $995.00 for dealer *** it came with a 30 day warranty but I immediately put the unit in my storage area where I lie , on Jan 18th I wanted to use the unit to go camping for 2 days but the slide would not go out , I ccaed the dealership & was told that my service provider would call me back , this didnt happen I called back & asked to speak to the general mgr & was told he was at the *** at an RV event but she would text him & have him respond , this also didnt happen so I had to cancel my trip I checked the unit myself & found it to have a short in the #1 motor when I finally went to the dealership & complained about this shoddy customer service & was told by the service person to bring it in on the 10th of Feb & in the mean time he would see if this could be done under warranty he didnt do this & when I arrived he told me to leave the unit & maybe they would help me out after they determined what the problem was I refused to do this & let them tear into it & then try to charge me for this service , I think this is wrong & upon checking some work orders that were in the unit I discovered that the former owner had the unit into their service several months earlier & was charge several $100 to repair it but they said it was repaired but evidently not as I apparently inherited the problem so I think that they shoul repair this problem at their *** am very dissatisfied with this dealership & will do no further business with them , if I get stuck with this repair I will take it to a more reputable dealer & will be sure to pass this info on to anyone I talk to about my experience . a very unhappy former customer

I recently had my generator oil changed at *** location. I have talked to *** and *** to try to understand why they charge me for 2 quarts of oil. Not a good explanation! All information I have states it should take *** of a quarter of oil to fill the Reserve.Attached is documentation. I am still looking for correct answer. Gen model 2.8kw HGJJBB Gasoline. ***qtThank you in advance!I don't understand why it came to this, my phone calls were to the point I think I was charged for more oil than was needed. *** asked someone and they said it took more than a quart. My phone call to you was simply how much oil is needed, but you talked all around the subject and did not do research to find out the correct answer. Since both of you insisted it takes more than a quart of oil I had to ask the neighbor to crawl underneath the *** to check if Reserve was overfilled! It was not thanks to a good mechanic.To be perfectly honest I think you need to add a further discount to the amount of refund for all the time and research I had to do! You also stated that oil change needs to happen every 50 hours. According to *** 150 hours is a recommendation or 1 year. WOW Feel free to credit MC or send a check. I would suggest more training in customer relations. Respectfully.On Wed, Mar 17, 2021 at 5:56 PM *** wrote:***,I see you didn't like the explanation. Wish you would have said that last night instead of saying all good. I talk to the tech and he said he filled per spec's. He used 3/4 of a quart on your generator. Sorry, that 2 quarts we're billed out. I can refund one quart but we don't sell it by the ounce. So one quart has to be charge out. Please let me know what you would like to do.

Date of the transaction: 06/04/2022 The amount of money we paid the business: $172,910.24 What the business committed to provide you: A new camper van with working components, validated by a Pre-Delivery Inspection What the nature of the dispute is: We purchased a van that we were promised went through the Pre-Delivery Inspection and everything was in working order. We quickly found that the solar charging for both the chassis battery and house battery does not work, and the fridge does not cool. We drove the van back to the dealer (its only other trip coming home from the dealer) and it has been there for nearly 2 months. We dropped it off June 17th. The management, specifically the General Manager, has been avoiding calls and avoiding finding a resolution for the issues that they: sold us a camper with critical components not working, and have not been handling the issues with any kind of haste while we pay insurance and car payments on the camper, which should have never left the lot with these issues that should have been caught by the Pre-Delivery Inspection. We would like them to pay for at least what we have paid on the van since owning it, they are responsible for selling a camper in working order. Whether or not the business has tried to resolve the problem: The van has been at their service center for nearly 2 months, we dropped it off June 17th. Of the 22 problems we had originally agreed for them to fix, 11 of them still have parts on order, with no install date in sight. We can view the activity of the camper via the Mercedes.me Connect app and we can see that the van has sat for 3-5 days at a time before someone is coming to open a door to work on the issues. There is little to no effort to resolve the problems in a timely manner. Account/order/tracking number: La Mesa Stock Number: SN175716. VIN:

My husband and I bought a 2020 Winnebago from an RV show last November and since then have had issues with getting it serviced at the Phoenix location. Our service adviser *** is a nice person to talk to, but his follow-thru and communication isn’t great. We have to call multiple times to get a return call back, if we leave a message, we never get a call back, again we have to call. We took our motorhome to have work completed on it September 5th, advising that we needed it no later than 9/26 as we had a trip planned October 1st. We dropped it off with the list of items needing to have warranty work completed, some items we were told then that wouldn’t be ready in time for our trip, which we understood. I had to follow-up with *** on September 14th an again on the 16th to confirm that our motorhome would be ready for us to pick up. *** called my husband on September 25th letting us know that our motorhome was ready for pick-up. Upon arriving to pick-up our motorhome, I reviewed the items that were fixed & the ones on back-order and proceeded to leave. As we started it, it was extremely loud, like a muffler was missing. We looked under the carriage and that’s what it appeared, not thinking of it, we started to leave & then immediately noticed our check engine light was on, so we went directly back to the service department. As we got there & took a closer look at the underneath of the motor home, we noticed that the catalytic converter was removed, actually sawed off, along with the O2 sensor. As we talked to *** about this, he took a look under the motorhome and then went to talk to his manager Jared. He indicated when he returned, that he had spoken with his manager Jared & was advised that we needed to file an insurance claim to have the repair made, as they don’t cover damage while it sits on the lot waiting to be fixed. There is more, it just won't fit.

We took delivery of a toy hauler from *** on 8/31/22. When we got it home, we noticed items still not fixed during orientation. We made our first of many calls to La Mesa. They swore those items were taken care of but they were not. We needed legs fixed on the rear couch/bed, a chair was missing, the seal around the outside storage is not sealed. They left the black tank valve open (ask me how I know). We took it camping that weekend. The battery was completely dead and would not recharge. The generator would not stay running more than 2 minutes. The toilet seal would not hold water. They gave us pins that were too short for the rear bunk bed. We made multiple calls during our camping trip. We even called their tech support in *** to run troubleshooting on the generator. They said it was most likely a fuel pump. This is a brand new unit! These problems should have been taken care of before delivery of the unit. I was told if we submitted our receipt for the battery, then I would be reimbursed ($133.63). No one has responded to calls or emails about the reimbursement. We had to drive 3 hours to get our trailer from *** and haul it back to *** ($250 in gas) and finally get it into the service department 10/6/22 for warranty work. I called for THREE days before I had a returned call to give me an update which was just that the warranty work had been approved. We are almost two weeks out and I still do not have an estimated day of being fixed. They cannot even tell me where my trailer is, whether it's in the service building or out on their lot. They cannot tell me if it is even locked up or not. They want to charge me $50/day after notification of completion. Turn the tables. They owe me $50/day since promised date of 10/13/22 ($250 and counting so far). A company that told me how amazing their customer service is has failed since the day we came home from delivery of our trailer!

Date of transaction: 4/13/22 thru current Problem: I purchased a 2021 Ethos Entegra from *** (a part of La Mesa RV Center *** in ***. My *** is currently being serviced at their repair center in ***. I have had a host of problems with the *** which began three weeks after bringing it home. Over the next several months as I continued to have problems with the *** I reached out to RECVAN several times about buying the *** back and they refused. They offered a trade-in but I would have to pay another $10k. I have determined that the *** is a lemon. Here's a list of problems encountered.Bad Coach Battery; multiple times I would try to start up the *** and the battery would be dead Various Engine Warning Lights on the Chassis. Check Engine Light; General Check Engine; Charge System -Battery; Master Warning light (problem lasted for over Seven months); Bad Rear Camera - 3 months for a replacement; *** SMELL; started smelling gas (in the interior of the coach); Also, I could no longer put gas in the tank; I had the *** towed to the Dodge dealership; Fremont Dodge could not find the source of the smell but had to change out the *** TANK; Refrigerator leaks; water runs over to step and has caused the wallpaper to crumble. Bathroom door sticks constantly, and you must exit the *** and enter through the back of coach to open the door (Worked on 3 separate occasions).;. TV Audio stopped working; Master CONTROL Panel on *** malfunctioned; Heater does not heat the coach properly.; various screws have fallen off; nails have rusted on step; Current problem: General warning light comes on when headlights are turned on. Final problem - while cleaning out the black tank sewage began to shoot from the top of the ; running down into the wall. I can no longer live in the *** due to odor and unsanitary conditions. La Mesa/RECVAN wants me to pay over $4k for the repairs and accused me of damaging the *** creating the sewage problem..

In December , I purchased an RV from La Mesa RV in *** and took possession of the coach on January 13th, 2022.After a brief orientation, additional items were identified and fixed.After returning to my home, I noticed a number of items that were not working properly that should have been identified during "dealer prep" *** Services Fee = $995) or prior to the orientation.Between then and May 25th, I have been at odds with this company, trying to get the problems rectified.Over the past 5 months I have made two additional trips to their location at my expense to have these items corrected.As of May 25th, all but one item was corrected (fiberglass damage that was done to the passenger headlight area). At my last service, two representatives from the delivery organization indicated they would have the fiberglass issue corrected at their cost, this conversation was held in front of myself and my wife.As of this date, June 9th, I have been notified by their service scheduler that they are no longer going to correct the issue at their cost and if I want it done I have to pay for it myself.These trips to Phoenix have been at an expense to myself, gas for a 400 mi round trip ($250 per trip) and a place to stay overnight ($45/night + tax, 5 nights).Since they are unwilling or unable to correct the issues in one visit, it has cost me an unreasonable amount to get these problems corrected over an extended period of time.Now they refuse to correct an issue that they previously verbally agreed to.It is impossible to contact them to make appointments and I have to call and leave messages on a daily basis for over a week in order to schedule an appointment.This third attempt at correcting issues shows a continuing lack of ownership of problems and organizational ability to correct customer concerns.I'm not interested in paying them to repair and wish they would accept the responsibility they verbally committed to.

Issue: I incurred costs that were the result of delays in completing warranty work on my *** that were totally created by personnel at La Mesa RV that could have easily been avoided. These costs are listed below:1. $400 in having to forfeit aTtending a *** rally I had signed up for in July and was not able to attend on 12 October due to the delays.2. $52.13 in Uber cost when I was notified the work had been completed by the service advisor and finding out there were 2 remaining items on the work order that had not been completed and forcing me to find a way home.3. $38.13 in Uber costs in having to return to the dealership when the remaining 2 items were finally completed.Summary of events: I brought my new 2021 *** into La Mesa RV per a scheduled appointment on 10 Aug for warranty repairs which included 2 recalls, 10 component adjustments, and 2 issues regarding a TV with an inverted display and the *** Watt inverter not turning on.3 *** Service advisor () stated the *** inverter, and a trim piece for the galley had been ordered.23 *** I initiated a telecom between the *** and the *** mfg, Leisure *** and determined the parts had not been ordered. The *** had not submitted any paperwork to start the process.7 *** Service advisor called and stated their parts *** had found an exact replacement inverter to be delivered the next day.8 *** Received a call from LTV and was told the inverter the dealership had received was not the correct part. I had requested the service manager call me and left 2 messages with Customer Relationship Mgr to request help with no call backs.11 *** I notified the *** Rally coordinators I would not attend the rally and had to forfeit my $400 deposit. I also sent a letter to the La Mesa RV CEO to request help.20 *** Dealer called that the *** work was completed.21 *** Uber lift home after determining the work was not done. $52.13.22 *** Uber lift back to the dealer to pickup the . $38.80

+ Company took advantage of my high risk to Covid-19 by hiding all the damage when I did my inspection and using the fact that I can't come in to the office to drive pricing higher and hide behind excuses of dealing with the banks + Company made false claims about the mileage and the fact that the unit was used and not new. + We contacted them within 2 hours, no returned phone calls, so returned the vehicle the following morning within 12 hours of purchase. We were told "Sorry, Yours vehicle was sold within hours, Sorry call corporate." + Corporate "Sorry we won't help you, Call the Attorney General if you want and hangs up" + We have an open case with the AG's office Company performed predatory actions against us after we agreed to replace used vehicle with a new one for an extra $8000 - Tried to extort additional money from us by claiming the bank required $34,000 more down payment day before closing - Told us we were denied financing because of my disability after we refused to pay $34000 even though we got financing on the used vehicle they sold us - Ran 5 credit checks without our permission and now dropped my credit score 50 points costing me thousands in interest payments and limiting my financing options - this was intentional - Threatened to sell the replacement vehicle if we didn't come up with all cash or $34,000 within 8 business hours knowing that i have to be at my doctors due to my disability the day of the deadline which they knew for 4 weeks + We have requested their bank records or our credit inquiries and they are hesitant about telling us who is denying us about disability + We have requested all credit inquiries they performed without our permission + To conclude, after 4 weeks, they have taken our trade in, our $20,000, given us a lemon, agreed to take this lemon back only if we purchase another vehicle at a higher price which we agreed but our $8000 agreement has now turned into $34,000 Please provide any help or contacts

I purchased a 2021 Winnebago Minne back in June . When I arrived for pick up at La Mesa RV in ***, *** my trailer had been robbed of parts by the dealership itself after I had paid in full! I was then told I would have a service appointment scheduled. In September I had moved to ***, , and took my trailer to La Mesa Rv in ***, . *** walked the trailer with us as we pointed out all the defects we had found on the trailer since purchase. We explained that we had travel plans with the trailer in Oct and wouldneed it back then. It was a full month the trailer would be in their care. In that month nothing was done except for velcro applied to the back seats of the dinette. The trash was left on the table all the stickers pointing out issues to address were still on the trailer. Someone used the toilet and didn't flush the tank. We were told nothing was able to be completed because they were waitingon Winnebago warrantyapproval. I took my trailer as I already had prior scheduled and paid for arrangements. They were to get back to me as soon as they had approval and parts ordered. November after not hearing from them since I picked up the trailer in October I called to follow up on the status to be told due to covid things are on backorder. they stated they would try and overnight or expedite parts they could to take care of some of the major issues. December I get an email asking to survey the *** which reminds me I hadn't heard back from them in over a month. I called the service department at La mesa RV *** to be informed no order was ever placed. I then spoke with *** and *** who ensured me they were going to get to the bottom of this and get it fixed ASAP. I was told last night that an order was being placed by *** and *** and *** was to call me back with a Parts order number as soon as he had it in hand. This morning when we called for order # we are back at square one

Purchased a $500,000.00 + Motorhome in late March 2022. Immediately had numerious (over 50) problems. Have returned it for repair multiple times, left it with trouble lists in May. La Mesa kept the Motorhome all summer through August, fixed less than 40% of the problems. In the meantime while the Motorhome was in their possession the right front slide out was damaged, drivers mirror was knocked off & dash pad was scratched. They did a terrible job of partially fixing what they broke. On top of all that the Motorhome was a filthy mess inside and out had 125 more miles on it than when I left it, radio was blaring party music, looked like someone took it for a party weekend. *** were all informed of this at the time I picked coach up in September. All I recieved were excuses. Had to drive coach over *** miles to ***. and spend a month there to get get the rest of the items fixed. Have since had re-occurance of some items & some additional items which will neccessitate another trip to *** as I have lost all confidence in La Mesa. The scratched dash still has not been fixed. While in *** I find that the paint protection package sold by La Mesa was never applied. Then over Xmas hollidays I find that the roadside assistance package sold was useless for anything other than towing (no road side mechanic as told), so I was stuck for 2 weeks before I could get a starter fixed. The entire $15,000.00 + protection package is useless. La Mesa needs to refund all monies paid for extended warranties. Reimburse me for the trip to *** including the month spent there. Pay trip expenses for the additional trip I will have to make within the next month. Have my original Warranty extended for six(6) months. Replace/reimbuirse for scratched pad. Reimburse for 2 Wine *** of wine broken when couch that was never anchored to floor turned over dumping both *** along with wine and broken glass on the floor.

We purchased an Winnebago *** on July 13th, and immediately set out on a trip from *** to *** to ***. As soon as we reached *** it was 102, so we turned on the *** in the back unit. It did not work. We called all the numbers and were unable to get service to continue out trip. We then talked to *** at La Mesa RV who said we could drive it to *** to one of their facilities to try and diagnose the problem on July 22nd. They said they could not fix it without more time. We decided to continue our trip by hugging the coast and staying where it was cooler. We made it as far ***, *** on the 26th and it was too hot to continue due to a heat wave in the area. We had to abandon the *** to continue the rest of or trip to ***. By the 31st of July we started to return to ***, but our party had to split up due to the heat. My husband and son took a week to somehow drive the *** back down to *** to get it serviced. I started calling for service on August 9th and they made an appointment for mobile service on Sept 21 or 24, which I was not happy about since we spent so much money. I also made a in service appointment a week later. Mobile service came and diagnosed that we needed a unit for the stairs that also had stopped working on our return trip, and a electronic board for the cooling unit. Since parts had to be ordered, they cancelled the in service appointment and would not let me keep it. Over the next few months we continually got the run around, the wrong parts were ordered, and then the week of Nov 7th the mobile service fixed without the parts and just rewiring it. So they didn't even need the parts! It could have been fixed months before. Now we are told again what we were told last month, the whole cooling unit was ordered not the electronic board for the *** to be fixed. We spent an hour on the phone with *** who keeps referring us to *** a service advisor who has never returned my calls or emails.

On Feb 18th, 2023, I purchased a used 2020 Coachmen Freelander 27QB. First, *** took me into the service and started picking things and throwing them on a desk. Thinking they went with my *** until she told me what I owed. I said I thought this went with the *** or a gift (since no one mentioned or discussed this with me.) she said my gift is their catalog! Then papers were coming at me to sign with brief explanations. Driving home I hit a curb and felt it rock, felt like it was going over, luckily it didn't. I slowly made it home. Informed that I only had 15 days to test drive, I drove the 20ish miles to my brother's. I drove to my brother's on *** of the highway at the slowest pace possible terrified. Heard awful noise. Feb. 22, I drove the *** back to La Mesa, ***. and told them I was afraid to drive it and I there is something wrong with it. *** and I went for a drive and I made him drive. He heard it and we went back and talked to service. They said it was probably a loose heat shield, but no offer was made to fix it. Salesman gave me 2 cards of their used *** buyers. I contacted and he said he would get back to me later that afternoon. I texted the next morning and he said he would get back to me later, he never did. The next day I called the other salesman and he had to contact the other out of courtesy and someone would get back to me. That was Friday, monday I called and left a message stating I would be taking further action. He called back later and apologized, said all that they could give me for the *** was $45,000. and $5,000 dollars for the deduction of money not financed. The total financed amount was $70,285.75. I believe they should pay back the amount financed less *** $1499.00, service contract $5905.00, and roadside assistance, ***, I am willing to forfeit my $1500.00 deposit and pay the licensing fee of $390.10. Respectfully

Customer Number: *** and *** Date Of Purchase: November 12th Product: Keystone/Redwood 4150RD 5th Wheel Dealership: *** Center *** Complaint: *** team were sent out FOUR different times to take pictures of the same issues over and over again and fill out reports over and over again with no response as to when the items would be approved through warranty or when the parts would be ordered or the *** on delivery and install. We took delivery on November 12th and here it is the end of January and still no working fireplace, oven, screen door, main door or bathroom sinks. In fact we were recently told by the mobile service manager after the FOURTH mobile call; that since we are now leaving the area and nothing has been ordered that we'll have to go through Keystone/Redwood directly ourselves and request the items/work! Seriously?! But there was no mention in the email as to whether or not the mobile service manager was forwarding all of their reports/evaluations, pictures, recommendations, etc to Keystone. I could not be more disappointed in the service we have received after purchasing our 5th wheel at LaMesa in ***. BTW if you're planning on purchasing an RV from LaMesa be sure and ask them the 'wait time' on warranty approval (even though you may have purchased your unit the day before any requests still have to go through 'the process') as well as *** on the parts and/or item. And if you are planing to purchase during their big RV shows in Oct or Nov you can forget about getting anything done until the middle of January as according to *** all manufacturers stop making parts during this time. 'Disappointed' doesn't begin to express this experience we are forced to go through now.I do have all email transactions to the sales manager, service advisor, service manager, mobile service manager and CEO of LaMesa.I'm sure phone records could also be pulled from my cell as well.

We purchased additional services when we purchased our motorhome from La Mesa in ***. This purchase took place in October. One of these purchases was additional warranty (5 years). We have never been able to get our motorhome in for service at La Mesa in ***. We either never get a returned phone call, or we are told to take it to the manufacturer, or we are put off because of the supply and demand, or because of unforeseen circumstances such as Covid affecting the employees. Because we were sold on the fact that we would be "better taken care of" by purchasing this warranty at La Mesa, I feel La Mesa has misrepresented themselves in this product offering. Because we have never been able to use this purchase, I feel La Mesa needs to refund the amount of this product due to their inability to deliver on this (product/warranty) as promised. I wrote to the *** of La Mesa (***) on November 8th, when we were unable to get our motorhome into La Mesa after waiting since September for an appointment. The service department said that due to unforeseen circumstances, they would not be able to keep the appointment as scheduled and that we would be looking at sometime in December before we could be seen. At this time I told *** that I no longer wish to do business with the service department at La Mesa. We have never been able to get service in the time we have had our motorhome. I called and left a voicemail message for him a week later, when I had not received a reply or a response. This is when I received an email from *** and *** of La Mesa. I have completed the paperwork they requested. Today I was told by *** that there will not be a full refund, but rather a pro-rated refund. *** let me know that the estimated amount is $3,153.04. This is based upon our cancellation request of 11/8. We paid $8,012.00, a $4,858.96 difference. I'm seeking the full refund for services never rendered.