Dixie RV SuperStores review: service center scam

We had an insurance claim on our camper. Went to Dixie RV Superstore in Defuniak Springs Florida. We got an estimate from Tim (assistant service manager) of $7501.57. Our insurance company negotiated a lower labor rate and brought the total price down to $6792.91 ($6692.91 was paid by the insurance company). They did this by lowering the labor rate to 140.00 per hour. Dixie RV estimated 36 hours of labor.

We went to pick up our camper and found that the tanks had not been replaced, the floor hadn't been replaced, only a fraction of the plumbing had been replaced, the broken mud flap had not been replaced, and there was still a large hole in the wheel well. We found that some of the repairs were made with gorilla tape (that was laughable). They left wood shavings all over the camper floor and Tim told us it wasn't their responsibility to clean that up.

We looked at the final work order Tim gave us. No the tanks had not been ordered or the flooring. But the total amount charged was still the $6692.91 the exact amount that the insurance had paid. Taking a closer look at what they charged we saw that the labor cost was $5726.24 for 20.5 hours of labor. Wow! Their labor rate went from $140. per hour as agreed to $279.32 per hour. Not only that but they tacked on a $286.31 Shop supplies external fee. What the heck is that? They didn't clean up anything so it wasn't that. Does this mean Gorilla Tape cost 286.31? The parts they listed only totaled 199.41. So what this company did was move the charges to misc and labor in order to keep the money.

Tim walked away from us when my husband started pointing out all that was not done. We no longer had contact with him.

They will say they refunded some of the money. Yes they are in the process of refunding some of the money to our insurance company. BUT only days later after we complained. First Eric, the fixed operations manager, offered 1800 back since the tanks had not been replaced. Then when we complained more they offered 2500 back to our insurance company. When my husband refused to let them work on the camper Eric offered a little more to the insurance company.
I called our insurance and asked what they were refunding. She called and spoke with Eric and said it was for the flooring and tanks. She assured me she had that comment documented in our claim.
Nothing about their fraudulent labor charges being refunded. The funny thing is on our final work order there are no tanks or flooring on there to be refunded. It's all labor charges and that mysterious shop supplies external fee.

Eric will say we didn't bring the camper back to allow them to fix it and make it "right". That is true. There is no way we will allow them to work on our camper. We don't need more gorilla tape for repairs. My husband could have done all the work they did for $150.00 and in probably less than 9 hours.

And why should we bring it back to them? They didn't even try to fix it the first time. AND they tried to scam us out of that insurance money. No, they don't get another chance with us.

Also, for all the complaints regarding no returned phone calls that is true. We left several messages and didn't receive one call back from Tim to find out the status of the camper.

Very poor service from the start and insurance scammers to boot.

Stay away from this place.